I was so nervous. I had tattoos but after researching permanent makeup reviews I was nervous it would be awful. Kim was amazing. She listened to me and made sure I was informed. She thoroughly numbed me prior to starting and she kept me pain free throughout the procedures(I got top and bottom eyeliner, full lips and lip liner). I am highly recommending Kim and will post pics once I am healed up. You have to book early but well worth the wait!