Chase Bank

Had to stop in to pick up some quick cash. I like that you can walk inside into their front lobby area to get cash even when their bank is closed for business. It’s not often that I will get out of my car to go inside to transact business but the times that I have, I found the staff to be very friendly and courteous.

Came through the drive up and Telma «helped me.» She must have been pretty overwhelmed because it took her 20 minutes to give me $ 200 from a check I wanted to cash and deposit my check. The next morning I check to make sure my money posted, low and behold it didnt! I checked the deposit slip and it wasnt even deposited into my account. Frustrated I called the 800 number on the slip with no help. «I will create a ticket and get back to you in 3 days…» No thank you. Needed money today considering I wrote checks!
Long story short, I was going to go up to the branch and complain but I was able to get STACY on the phone and she was SO helpful! Immediately credited my money into my account and was able to find the check that was deposited into the wrong account! THANK YOU STACY!!!
Would have given 5 stars but the wait for a deposit (I was the only car in my lane), the attitude, and then the wrong account was just not worthy of 5 stars.