A/C Rescue

Awesome folks! Have a home warranty for my ac and as you know the warranties miss lead and dont cover much. A/​C rescue was awesome all through my fight with the warranty. THX AC RESCUE

Horrible, Horrible, Horrible, Experience!!! They left my house without completing the job. When I called them to ask why they left with a understandable frustrated voice. He tells me I need to calm down and then hangs up on me. I then call back and he’s rude and acts tough with me. My blood is boiling as this point and I use a curse word. He then hangs up again. I call the main office to ask for a manager. The dispatcher says he would not assist with the manager contact info. Stay away from this bottom feeding company. They are inexperienced, rude, and have zero credibility on-​line.

A/​C Rescue was listed as the preferred vendor option for my home warranty with Home Warranty America. I was pretty skeptical given the bad service I got from the first time I had an A/​C repairman from my home warranty.
Scheduler called me on the day I requested a repair and told me the technician would give me a call-​ahead on Monday morning. Technician did exactly that and gave me time to get home from work and arrived right after I got home. Everything went smoothly, the technician (Brian) provided excellent advice and assessment and got my malfunctioning air conditioner set up with a hard-​start capacitor. Brian had to acquire the part first before install, so he set up with me to come back the next morning (with another call-​ahead) to install the capacitor.
Everything went smoothly, without hassle, and Brian did an excellent job. Obviously things vary by technician within each company, but if you get Brian, rest assured you’re in good hands.

I can write the longest review but rather not get into details. Let’s just say they are bad at following up with you and the guy they sent out doesn’t do his job right 1. He came out I paid and thought he could just leave because I told him someone else came and told me what was wrong with it and since I called my insurance and they said it was covered I went ahead and scheduled an appointment. Anyways point is that he didn’t even mind to check my A/​C I had to ask him to. 2. A week after I got them to come back out the guy came and replaced the part that I needed but didn’t mind to put in a filter or advices me to put one in. There was filters right beside the A/​C. So frustrating… I’m just glad it is fixed I don’t have a problem with it now. I’m hoping that was the issue because I know the guy that came out didn’t even look around to see if anything other then what I had told him what was wrong with it because the other guy told me.

I had a problem with my AC this week for not cooling properly. I reached out to Landmark Home Warranty to address the problem, and they assigned A/​C Rescue to check my AC. First, I was a little skeptical as I had several unpleasant experience in the past with some other AC services. However, I decided to go along with them anyway. A/​C Rescue sent an email and contacted me the next day to setup an appointment. I understand that they can’t tell me the exact time for the technician to stop by at my place because we are in the month of summer, so they are very busy and they got a lot of call to fix other AC. So I scheduled it to Saturday as I know that I will be home all days anyway. On Friday, the technician called me to notify that he will stop by in the morning between 8.30 and 9.30 a. m tomorrow morning. On Saturday morning, the technician called me again at 8 a.m. to notify that he will stop by in 30 minutes, and he was on time. He immediately checked the AC and performed couple things to fix the AC. The technician «Jarred» is very nice guy, very polite, and honest. He did not over charge me at all; in fact, I felt he went above my expectation.
It is very rare to have AC company that is reliable and flexible like AC Rescue. Some people complained that they can’t give them specific time frame. Put yourself in their shoes for a moment: It is a summer time in TX, and you got several calls from your customer, and most of them will not know what’s the problem with their AC. As a technician, you have to go there to perform diagnosis on the AC, and some problems are easy to fix, and some may take longer. Some customers even want to fix their AC immediately because it’s very hot in TX during summer without AC. Combined that problem with the traffic in DFW area on the weekday. Now, if you’re technician with all these problems, can you give your customer a specific time frame still?

The service provider was supposed to perform a service call under my home warranty claim. However, due to the service provider’s failure to maintain prompt contact, I asked my home warranty company to refer someone else.
I had a leak from my air conditioning unit on Sunday May 3, 2015, which went through the ceiling, causing a one inch hole to form in the ceiling. The leak appears to have originated from the drip pan.
I filed my claim Sunday afternoon (around 3:30 PM), and a representative from Landmark Home Warranty contacted me a couple of hours later (around 5:00 PM). The representative asked whether I had a preference for service technicians. I mentioned that I had a good experience with AC Rescue in the past on an unrelated issue, and agreed to have them come back again. I proposed an appointment time, and the Landmark Home Warranty representative said that someone from AC Rescue would call me back in about four business hours to confirm the appointment.

AC Rescue did not call me on Sunday. I waited several hours on Monday before deciding to reach out to them. I called them early afternoon (around 3:00 PM) to inquire whether they still intended to come that day. The representative said the company was very busy, and didn’t offer any apology or explanation for failing to contact me or failing to make the appointment.

The representative offered to have someone come on Wednesday, but would not commit to an appointment window because of their work volume. I explained that this was not acceptable, because my schedule would not allow me to be available on a moment’s notice. The representative offered to call me on Wednesday morning to give me an idea of an appointment window, and that the technician who would perform the service, would also call about 30 – 45 minutes before coming by. I wasn’t happy with the proposal, but reluctantly agreed since the leak needed to be repaired, and the company did a good job on a prior occasion.
It is Wednesday morning, and I haven’t received any phone calls. I waited until early afternoon to reach out to them (around 3:30 PM). I spoke with Justin, who told me that the technician was going to come, after he finishes the service call he was on. Justin assured me that the technician will call 30 – 45 minutes before coming over.

I called the business around 7:00 PM, but no one answered, so I left a voice mail. I explained that I was frustrated that I had to make three phone calls, and their lack of customer service was deplorable. I gave them 20 minutes to call me back, or that the service call would be cancelled, and I would be complaining to my home warranty company.
I waited almost 40 minutes (it was now 7:37 PM), and still hadn’t heard back from AC Rescue. I contacted Landmark to let them know of my communication issues with the business, and requested that another service provider be dispatched.
A little over half an hour after I contacted Landmark (it was now 8:15 PM), I received two phone calls from «Sonny», the service technician who was responsible for the service call. I didn’t answer any of the calls, and let it go to voicemail. Sonny did leave voicemails to the effect he was running late, but was still willing to come by in the evening, or sometime the following day. I forwarded that information to Landmark, but my mind was made up, and I had no interest in doing further business with this company. Furthermore, my small child was asleep, and didn’t want any further interruptions. The AC unit was right next to her room.
When I look at the totality of the circumstances, it appeared that the business was overbooked, and didn’t have the morals or ethics to turn me away, or offer an appointment window several days out. I shouldn’t have to hound the business to confirm an appointment. I am doing them a favor, not the other way around. AC Rescue is not the only game in town, and I will take my business elsewhere.