Zips Auto Glass

I just had another great experience with Zips. The front windshield of our car was cracked badly so it was time for a new one before the cold weather sets in. As much as having to get windows replaced (again) sucks, it’s nice to have a go-​to place that I know I can ring up and they’ll have me fixed right away. I emailed with Arman a few times yesterday to set up an appointment for today. The fact that they can come to my work and fix things is such a plus. Rob called and gave me about an hour heads up and he was here right when he said he would. Old window off and new window on in under 45 minutes. Zero complaints from me!

I had mixed feelings about Zips initially but I will not one person ruin the service I received overall. My windshield was cracked all the way up and did not pass inspection. I called around and also saw a groupon for zips and because of the reasonable price and convenience I choose them. So last Friday Tim came and met me to replace the windshield and he broke the side molding of the windshield. He told me he would put in for a replacement Monday. His professionalism lacked because he was pressuring me to go to dinner with him and even sent me texts which I felt was awkward.
Anyway on my way to work riding down the highway the moldings that Tim taped up began to crumble and fly off as I was driving. I pulled over and was stopped by state troopers becasue of the hazard it was causing. I called Tim and he told me that he was going to look around at junkyards for replacement moldings. I immediately felt a type of way because I did not want junkyard replacements and I was under the impression that he was ordering parts Monday. So I called and spoke with Mike.
Mike was extremely professional and assured me that they ordered parts and would be replacing the moldings as soon as possible. Thankfully a different technician by the name of Oliver came who was very courteous, quick and professional came and fixed my windshield. He simply did his job, made sure everything was good and told me to contact him if I needed anything else.
So overall the molding issue and first technician weren’t exactly to my satisfaction, but Mike’s willingness to work and fix the situation and the service i received from the next tech made it better.

I was in and out in less than 30 minutes. Their prices were also cheaper compared to every other place I called. They saved me time and money, what more can I ask for?

I got two quotes to replace my windshield, one from Safelite, one from Zips Autoglass. Zips was about $ 100 less. I made an appointment with Mike on Friday afternoon for Saturday morning.
I arrived as scheduled and Mike was ready for me when I got there and greeted me by name (he recognized the car). He offered to replace some additional trim pieces not included in the quote and explained why he recommended them. I agreed, and even with that addition, the total was still less than Safelite by about $ 50.
Mike told me it would take about two hours, and it was done in less than an hour and a half. When I picked up the car he walked outside and showed me what they had done, gave me some instructions (no car wash, when to remove the tape…), and gave me a spray bottle of window cleaner too.
Overall I’m very happy with the price and service, and the new windshield looks good and so far seems to have been done correctly.

This was my second choice for getting my windshield crack fixed, and MAN am I glad that the first place bagged on me!!! I had set up an appointment on line with Safelite in Bethesda. When I arrived at 4 p.m. (my appointment time) the Safelite shop was shut tight (even though the hours on the window said it was open until 5 p.m.). When I called the 800 number, the operator said they must have closed early thinking they had no further appointments. I hung up the phone quickly and checked Unilocal.Found Zips, and Mike answered. He was friendly and said he could take me right away, and quoted me a price a whopping $ 50 CHEAPER than Safelite! I headed straight there.
When I arrived, they looked at the main chip, and one more that I wasn’t sure about correcting, and suggested that I only have the one chip corrected because the second chip was minuscule. I appreciated that they weren’t trying to upcharge me but just do what needed to be done properly.
The chip was corrected in just a few minutes, and though it’s not a completely transparent correction (hard to control in many cases), it’s not growing anymore, and I’m completely satisfied. The owner even offered a $ 10 coupon just because, so instead of $ 85, it was $ 75! I was floored! He really didn’t have to do that.
SOOOO, as I was in the waiting area — pretty attractive and relatively clean for a car repair waiting room — I noticed a sign about car mirror replacement. I have had a mirror that was bad since the big freezing snowstorms in Feb. 2015, and haven’t replaced the driver’s side mirror because my regular car repair place wanted to charge me about $ 500 to replace the whole mechanism. Forget that crap! I asked Mike how much the mirror replacement would cost. When he said $ 85, I was a little skeptical (how can something be so cheap here that is so expensive at my other repair shop?) but they’d done a good job on my car already, and didn’t give me the creeps, so I figured why not?
He immediately ordered the part the next day, and took the initiative to set up an appointment with me for the repair. When I arrived the following morning, Mike’s repair pro laughed at me when he saw me bringing bags of work in with me (I didn’t know how long it would take so I wanted to be prepared to pass the time wisely). In about 10 minutes, he was back with my car, and a new mirror, working perfectly, and I hadn’t even had time to crack open my computer! NO WONDER he joshed me about bringing in my work! :)
I wouldn’t hesitate to use these guys. Not one shred. For the life of me I can’t imagine how anyone wouldn’t have a great experience here for both cost and quality of work. It makes me think the 1-​star folks are competitors, or fake… I will send ALL MY FRIENDS. These are the good guys!

I had my truck windshield replaced by Zips. Good price, and good communication. The guys came out on a Saturday to the house, and showed up when expected. They called first, before coming over. It took them about 35 minutes to finish. Class A, perfect job. I would highly recommend Zips Auto Glass.

Quick, reasonably priced and knowledgeable! I had my driver side window replaced after someone broke into my car. I spent over three hours the day before dealing with one of those mobile glass repair companies that just had no idea what they were doing. I took my car to Zips and they fixed my window in less than 30 minutes for half the price another glass company (Safelite auto glass in Bethesda) quoted me. I would definitely go back!

Do NOT GO to this place. I had a small rock chip on my windshield. They didnt know what they were doing and made it worse. The crack on my windshield went from less than the size of a Nickel to the size of a dollar bill across my windshield.
When I asked why and how I was not informed. The manager whose name is Armin, said he cannot fix cheap repairs very well and said its the fault in my car and that I should change the entire windshield of my car through him for $ 1100.
He was a total jerk and kept blaming me that it’s my fault that I tried fixing the small ding in the windshield with cheap repairs instead of changing the entire windshield for $ 1100.
My advice DO NOT GO HERE. this place is a SCAM

They have very good prices and very good service.
I was forced by the state inspection to replace my perfectly fine windshield because there was a crack (blocking my view of the hood…) and they quoted me $ 100 cheaper than elsewhere! The job was done super quick too!
Bad luck loves company, we shattered my wife’s rear window on a camping trip the next week. I walked in there to replace it and the cracked the windshield at the same time while I’m there and I got a good price, the guy ordered the glasses presto and it was ready to go by the end of the day. I even got free wipers for repeated business.

Just a little update about my experience. Exactly what Sam said a few reviews back. Because of their horrible service on our LR4 our windshield is now cracked again just 3 months after it was replaced. Due to stress. Not a foreign object hitting it. Also our pillar trim has come off. Now we have packing tape on it to hold the trim on UNTIL WE CAN GET THE DEALER TO HAVE IT REPAIRED PROPERLY. I WILL NEVER TAKE IT TO THESE PEOPLE EVEN UNDER WARRANTY. The owner is a liar and denies they smear dirt all over the interior of our brand new truck. We also discovered they chipped the paint where they removed the pillar trim to remove the glass. Don’t know how they received 5 stars on service because we had the absolute worst experience and dealt with an unethical owner. DO NOT USE THESE PEOPLE.

This place is HORRIBLE and the owner is a JERK. I asked for a window repair, they sent someone out to fix it. The guy spent THREE HOURS on my 1 window repair AND didn’t even complete the job. He left without saying a word to me and his manager called to say they needed the car to come into the shop because they needed a «special tool.» If they needed a special tool, why did it take them 3 HOURS of banging around on my car to figure that out?! Not only that, but they ripped off part of the door that now is connected with tape (and they are denying any sort of damage).
I took my car to get fixed at Precision Auto in Columbia and they fixed the window in 30 MINUTES, but informed me that the window regulator was completely bent (which I saw with my own eyes). Clearly, if the regulator had been bent the previous day, the guy from Zips working on my car would’ve said something, which leads me to believe that Zips fucked up the regulator (it wasn’t a «tool» issue), and left without saying anything to me. The guy at Zips clearly did not know what he was doing with my car. INEXPERIENCED and LIARS.
I called Zips to tell them what happened and the owner denied having ever touched the car, though they were in my driveway for 3 hours? How does that make sense? He wouldn’t let me say a word on the phone, yelled at me the entire time, and then hung up on me. DO NOT USE THIS COMPANY! THEY WILL SCREW UP YOUR CAR AND DENY IT.

I requested a windshield replacement estimate via their website form at 8:43 on a Monday morning. Had a response less than 2 minutes later with a price $ 100 below the competition — AND with free mobile service. An hour later, their technician is on site and within an hour an forty-​five minutes from when I first initiated contact, the job is done. New windshield on a 14 year old car, in less than 2 hours, for less than $ 200, and without having to even drive the car to a shop? FIVE STARS.

On a sunday evening, I have noticed that my car’s windshield had a long mysterious crack which looked dangerous. I panicked and wanted to get it repaired immediately. At about 10 pm on the same day, I googled the glass repair places nearby and found Zips Auto Glass. I have sent them an email asking for an estimate hoping to get a reply the next morning. To my surprise, somebody responded within a few minutes with an estimate and an available appointment for the next day. I have given them my work address and they showed up and replaced the windshield promptly. The guy who came for service was very friendly and kept me informed the whole time. I drive a Honda Civic and the glass replacement was done for about $ 225 + tax which came to around $ 238.50. The cost was reasonable and I was extremely pleased with their service.

Comparitivly, very reasonably priced. obtain needed parts rapidlly, completed
work very expeditiously and was treated very nicely by all concerned. After I left
and was two blocks away. one of the technicians even came after me to make sure
a final part was tightened

I had Zips replace my front windshield in my VW GTI last week due to a nasty chip that lead into a traveling crack. My appointment was scheduled between 8−10am (meaning completed by 10am). At 10:15, I called Arman who I’d originally scheduled with to question the repair person. He informed me that somehow I was on their schedule between 12−2pm. He apologized and tried to get me to give the okay to stick to the 12−2pm time, which I wouldn’t do. I had made an appointment and I expected it to be done when they told me. We agreed my windshield would be done by 11am, and it was. Tim from Tim’s Custom Glass (Glen Burnie or nearby MD) did the actual replacement as a freelance glass person. It took him about 30minutes to replace the windshield while I stood nearby. We chatted a bit and it wasn’t bad.
Overall, I think I liked this place, despite the time issue. Things do happen, and thing can be overlooked if they’re acknowledged and handed properly.
Oh, part of what made me go with this place is they have COUPONS on their website! We got $ 100 off our insurance deductible to use these guys, and they came to my house. Definitely check the website for coupons and mention ahead of time on the phone to be sure you get it with no issues. Saving me money makes them a-​okay in my book, although hopefully they don’t schedule things wrong on a regular basis. :-p

This is a great shop for your auto glass needs. The shop is very accommodating I had a early appointment but I had to drop off my car for some work (I couldn’t wait for them to come to my house the next day). They opened a little earlier and even gave me a ride to the metro station.
The price was great definitely more affordable and cheaper than the big name companies. The job was done at the time it was promised. The only down side is that there was some leftover pieces of the old rubber seal left on the floor and dash. I was in rush so I didn’t have time to ask for it to be cleaned but I have no doubt that they would’ve taken care of it if pointed it out.
Did I mention that they offer lifetime warranty on their workmanship.

Excellent Service! Great Price!
I had tried to use one of the big name companies, but they had to cancel due to eather. No problem I understand. However, they told me I would have to wait 30 days due to their backlog. I decided to ask around about glass shops. I got a good reference for Zips Auto Glass, so I gave them a call. The gentleman that answered the phone was friendly and knowledgable. best of all, it was HALF THE PRICE of the big name company i was going to use. The technician, Tim, called and asked if he could come early, which I was glad to see. Tim came and did a great job. He was experienced, professional and very polite. He did a careful job and answered all of my questions. He carefully cleaned up my car and the work area. Overall, he did a great job and I am very satisfied with the work. The price was exactly as quoted. I will definitely use this company again, and I will tell all of my friends about them.

We had an unfortunate break-​in last Saturday in DC where someone smashed our rear window in. I really needed a quick turnaround on a replacement and called Zips first thing Monday morning. They gave me an estimate over the phone and a 12−2pm window. Plus, they come to you! A plus for a day when it was pouring rain. They arrived around 1pm, and met me inside my garage. Took them 10 minutes to replace the window and they were on their way. Definitely 4 stars for promptness, speed, and friendliness. It seemed a little on the high side in terms of price, so if you have the luxury of time to compare prices, do so.

Zips Auto Glass did a good job replacing passenger side rear window glass on my Mazda 6. Their price is reasonable compared to other auto glass shops in the area.
Arman quoted me $ 235 for the glass, and warned me there would be another $ 40 if an attachment inside the door was broken. I needed get to office on time, so I left my car there and picked it up the next morning. I was lucky, that attachment was ok. I was charged $ 235, tax included. A few other glass shops quoted somewhere around 290.
Arman and his worker were nice and friendly. Overall, I’m satisfied with their services and would recommend this place.

Okay, when you’re in a desperate situation and someone helps you out, you may have a tendency to become a little hyperbolic. Phrases like «came to my rescue» come to mind. Also, «desperate situation.»
But I’m 37 weeks pregnant and haven’t gotten «hormonal» yet, so the fact that my car was broken-​into last night in Manhattan, window busted and stuff stolen– yeah, I think that entitles me to a little hyperbole.
THESE PEOPLE ARE THE BEST. THE BEST, JERRY! THE BEST!
Here’s the timeline:
Sunday night, 7 pm: Wedge-​shaped back-​side window broken, stuff stolen from my car in NYC.
2 am: Got home to MoCo, after filing police report, taping up window, driving 4 hours in the snow DID I MENTION I AM 8.5 MONTHS PREGNANT BECAUSE THAT’S RELEVANT FOR SOME REASON
8 am: Zips opens, I get an estimate over the phone and am promised that someone will be at my house (Yay!) before noon.
10:30 am: Friendly Zips guy shows up.
11 am: Brand new window perfect, broken glass all vacuumed up, total cost: $ 135.
THANK YOU, ZIPS! YOU’RE MY HERO!