Wright Management

Lazy, unorganized, unprofessional — avoid this company if you can. One star is a complement.
13 and 15 Days — These are the number of days that took for them to reply to my recent emails. They don’t acknowledge receipt of the emails at all, so I had to follow-​up with them several times to ask when I am expected to hear from them.
Not only the lady showed up late for our move-​out inspection, she also used a NEW inspection sheet (instead of the old inspection sheet used for move-​in inspection). Of course, there were more check items on the new inspection sheet and this caused problems. It has been more than 2 months since we moved out of their managed property but we still have disagreements over the items regarding cleaning.
It took about 6 weeks to process the security deposit. There was no communication at all during that 6 weeks until they came back to us with a check including a false invoice (it was way way outdated) that corresponds to the deduction of the security deposit and reflects incorrect interest calculation. Unlike others, they didn’t promptly tell us whether cleaning was required and additional fee will be charged. Again it took 6 weeks to hear from them and until we found out that cleaning actually took place.
Meanwhile, since the unresolved problem is not likely to be settled, we are planning to take this to the Office of Landlord-​Tenant Affairs at Montgomery County for a resolution.
Like the other reviewer mentioned below, I agree that it is safe to say, I’ll avoid any other properties they manage going forward.

I have employed the services of Wright Management for almost a year now and have been very satisfied with their work. I was referred to them by a Realtor who specializes in rental/​investment properties. After being a landlord myself for some time, and dealing with maintenance and at times difficult tenants, it has been a great relief to have the team at Wright Management taking care of things. We have been working with Terry in particular, who is very responsive (answering calls anytime, and taking action in a timely manner). Their accounts and sales/​advertising people have also been very easy to deal with. They have an excellent online system for homeowners to manage and view the property’s history with budget, repairs/​maintenance, and other features.
From my experience, they are reliable, reasonable, responsive, and have been able to strike that fine balance with being both ‘tough’ with difficult tenants/​situations while maintaining a professional relationship with all parties. These are qualities I wanted in a property manager and I imagine that is what a few homeowners would be looking for as well. I’m a bit surprised by the previous review, but it sounds like an unhappy tenant unable to get their way.
Overall I would highly recommend Wright Management. I feel that my rental property and tenants are in good hands and that means peace of mind for me!

We’ve been managed under this company for about 2 months now, and it’s safe to say they’re terrible to deal with. Already, we’ve had a major roof leak, which went unresolved for 15 days, resulting in damaged property. Our lease doesn’t require renters insurance and claims that negligence on part of the owner/​lanlord, the landlord or owner is responsible to pay for the damages. The landlord and owner of Wright has refused to admit their negligence and is of no help.
Not only, the landlord, Terry, asked for a list of things to fix when they took over the property management. It took over 2 weeks to get these simple tasks (fixing hooks, getting news keys made, fixing a fence lock) done, and they’re still not done with some of the other items.
If you’re a homeowner looking for a company to manage your property, this isn’t the place. Their delayed response times are only causing more damage to the value of the house we’re renting, and I’m abhorred at how in denial they are. It’s safe to say, I’ll avoid any other rental properties they manage moving forward.