Vito James

I had a back up on the outside drain. The plumbing technician came and snaked it only 2′ and couldnt go any further because of a blockage, however still charged me full price for the service. This company is a rip off!!! If you have simple plumbing issues, then you can use them, but for real plumbing issues, please save your money and the headache and call a professional, not this company!!!

the Vito plumber arrived on schedule and placed booties over his work boots before entering my front door. those are the only two positives about my experience with James Vito Plumbing.
Vito charged the most outrageous price I’ve ever paid for any service work. I just needed the water shut off valves under my kitchen sink changed out, I supplied the new valves, and had the condo building water already shut off for the plumber when he arrived, so all he had to do was swap them out. Vito Plumbing would not quote a price or hourly rate over the phone, and after the plumber arrived he quoted me $ 460 labor to change out the valves ($ 460 labor only) and then said «but if you will buy a service contract it will end up being cheaper» and I realized his first objective was to try to sell a service contract. I reminded him this work would take him about 30 minutes, so even including his service call, $ 460 was completely out of the question, so he said «well let me see what I can do» and played around on his ipad for five minutes, then said «okay, I’m not supposed to do this, but I will do it for $ 380.» I told him that was obviously outrageous for 30 minutes of work, so I offered him $ 250 (still well in excess of any fair price), and he said «no, my company will never go for that» then he did calculations on his ipad for another five minutes then said «okay, if you will buy a service policy for only $ 69, then I’ll change the valves for $ 260 so the total price will be $ 329.» I told him I wasn’t buying his service policy, so just change the valves for the $ 260, but he refused.
I was going to just send him away, but I’d scheduled the time off work to be home, and the building had shut off the water for me, so I was stuck and had to have this work done (which is any company’s plan to trap you of course when they refuse to disclose any pricing guidelines until they arrive) and I reluctantly paid their $ 329, well in excess of any honest or fair price, and he swapped out the valves which took him exactly 30 minutes.
I also had two new bathroom faucets (that I had purchased) and out of curiosty asked what he would charge to put them in for me. he again played around on his ipad for several minutes then wrote down «$ 383, $ 383» and actually quoted me a price of $ 766 ($ 766 for labor only) just change out two bathroom sink faucets. AND he also informed me that since they were my (brand new Delta in the box) faucets, that Vito wouldn’t guarantee any work done installing them, so if they leaked for any reason including a problem with the installation and he had to come back even the next day, that they would charge me a service call. so I changed the faucets out myself for $ 0.00, while thinking how I have never had a more unsatisfactory experience with an extablished company before as with James Vito Plumbing.

Last June (2013) we had a major sewer line back up in to our basement bathroom. It was bad, really bad. Called Vito and they came and cleared the blockage. That was the good part. Because they only sent one man who did not have proper heavy duty snake and video scope equipment, we were told by Vito that the blockage was in our home’s sewage line.
Fast forward tonight — –house full of family for thanksgiving weekend and boom– the toilet overflows again! It was only Wednesday of THIS week that our lower level repairs were fully completed (drywall repairs and replacement, new bathroom tile, new carpet, floor molding and complete repainting of our entire basement and bathroom.)
Called J.C. Flood this time and they sent 2 workers and a field supervisor out to our clear the problem. They came with heavy duty snake and video scope with which they determined that the blockage was not in our line at all! The problem actually was a break or crack in the county’s portion of the sewage line that was not on our property but some 20 –30 feet beyond the street curb, well outside our property line.
In short, if Vito had sent an experienced crew with the proper equipment we could have had the county resolve this problem without another episode (and cost) over Thanksgiving weekend.
In short, never send a boy to do a man’s job!
Vito maybe fine for a clogged drain or drippy faucet but if you have a major plumbing problem; DO NOT CALL VITO PLUMBING !!!

Reggie Clayburn back again and BOOM!!! 15 minutes and toilet running like brand new!!! Some part replaced quickly…
Vito rocks!!!