Verizon Wireless

I know why other people are writing bad reviews. I have been on the side of terrible verizon customer service and actually do not like this corporation in general. But had the best experience with this location. I was taken care of by the sweetest lady. I didn’t ask her name but she switched out my cable box in a second, was so kind to me and even helped me with my phone. It wasn’t connecting to the Internet and she showed what was happening. This review is not for verizon but for her and her amazing customer service. Thank you!

This was the worst customer service of my life and I’m a very friendly, patient person. So yesterday I upgraded my phone to an iphone 6s except this morning I realized they gave me an iphone 6. I called when the store opened and they said to come in and swap it out. I went back to the store. Bryan said NOTHING when I came in and started to process my exchange in silence. Then he said «Hang tight, I have to go get your phone.» He left the store, got in his car and disappeared for an hour. I had my 1-​yr old son with me. No one in the store knew where Bryan went or when he was coming back. After an hour, Bryan came back, says NOTHING again to me and starts to process the new phone. At this point he tells me there’s a $ 35.00 restocking fee and there’s nothing he or I can do about it even though I said it wasn’t my fault they sold me the wrong phone. Long story short… after 90 minutes in the store with my son losing his mind we left with the 6s and paid the extra $ 100 plus $ 35 for the restocking fee. Also… Bryan had refused to transfer all my apps, data, etc because he noted it would take another 30 minutes. When I got home I saw all my videos of my son from birth, taking his first steps and saying his first words and every other «first» were gone. I called customer service and complained. I told them the whole story. They put me on hold. I got disconnected. I called back and had to tell the whole story again to another person. They agreed that Bryan was horrible and said I shouldn’t have been charged $ 35 or left waiting for an hour. My money was refunded after hours of frustration. I managed to get my videos from OneDrive thankfully but spent another hour restoring all my apps, accounts and info. All this could have been avoided if he just told me before I came that the 6s wasn’t in stock. I hope the manager of this store reads this and becomes aware that it’s incredibly horrific to treat customers this way. I’ve been a customer for 10 years and this is absurd.
The only saving grace was the female employee who waited with me and my son the whole time and helped me watch him while my transaction was getting finished. I wish I knew her name because without her kindness I would have broken down in tears.

I am giving them 4 star just because they accept your cable router for return. When I terminated the internet service, verizon never sent me a box to return my router although I called them twice. The center is small and the air is stuffy inside, but if you dont want to deal with calling verizon customer service, then just come here.

CAREFUL WHICH STORE YOU GO. There is 2 Verizon stores at Rockville Pike. The one near Nicholson Lane is good, but the one near REI is a total disappointment. I placed and complain a few months ago (it was erased) and I have been waiting for Mr Ronnie, the manager to replace my phone, as he promised, but he does not walk the talk. I called and text him and no response. Just waiting a while to pay my cancellation fee and move to a company that value my business.

Smug manager who refused to return a valid purchase despite a receipt, despite buying the phone only 2 days before, despite calls from the Verizon corporation on my behalf.
This is not a Verizon store. This is a third-​party retailer that you have no recourse against. This manager is rude, unhelpful, unfriendly, and totally dismissive. My experience at this store still creates knots of frustration in my stomach and soaring regret that they still have my money. If you have felt the same way, frustration and rejection, from visiting a business then you should stay away from this establishment.
There are numerous other Verizon stores that are owned by Verizon that you can deal with so don’t go here.

The service Bryan gave to us was wonderful ! He was incredibly friendly and professional. He didn’t want just to sell us a plan, he helped us really nice in the whole process and then helped my husband to change de phone!
I recommend this place 100%

I recently purchased the iPhone 6 Plus and was not satisfied with the size as my hands are small and as a man I don’t carry a pocketbook to house it. I reached out and was told that it was no problem to exchange for the iPhone 6. I expected I would end up biting the cost of the screen protector and case but was going to have to do it just to get a more user friendly phone. I visited the store and was assisted by Peter who was not only incredibly friendly and professional, he was very efficient and had already pulled for me a new case and screen protector and swapped it all out. Peter was awesome and they were clearly busy but took the time to ensure I got what I needed and that it was fully set up prior to me leaving. THANK YOU and thanks to Peter, I will use this location again in the future.

So I received a call from Dave Phillips who is the District Manager of «The Wireless Center» after reaching out to the Verizon Executive Office. Dave was given the same run around as me, but after about two weeks he got into contact with the «Vice President of GWG» and he told Dave Phillips that my check would be mailed out the next day. FINALLY, I got my check for $ 700. I had to pay $ 750 for the new phone, but $ 700 was better than nothing. The funny part is the check was dated in April??? AND I JUST GOT IT LAST WEEK and ONLY because the DM had to call them. I truly don’t think I would have ever seen this check if it wasnt for Dave Philips contacting them. The only sad part is they are STILL SELLING THESE BOGUS warrenties, and that is a real disgrace to society.
In conclusion, ONLY PURCHASE THE VERIZON ASURION WARRANTY, DO NOT, I REPEAT, DO NOT PURCHASE ANY ANY ANY ANY «THIRD PARTY WARRANTIES». Thanks Dave!