TJ Maxx

They close at 9:30pm. I showed up at 9:31pm and was turned away despite a full store. Grr.

This weekend I had the unique experience of visiting 3 DC-​area TJ Maxx locations in a single 24 hour period. This was by far the worst of the 3. The selection seems just fine to me, but everything is so jammed together that I felt a bit anxious by the end of my trip, winding around people in crowded aisles with an armful of items.
Mostly, however, the customer service seems pretty unimpressive here. The staff in the fitting room aren’t very helpful or clear with instructions. And my cashier seemed to have no idea how to cashier. She got confused several times about which items she had and hadn’t scanned, and (I found out later) completely missed scanning a $ 100 coat. It was only when I got home and realized my new coat still had a security tag, and then checked my receipt, that I realized what happened. And had to take a whole ‘nother trip to TJ Maxx just to get the tag removed and actually pay for my coat. What a pain!
I wish they’d care just a bit more about the details at this location.

I would give this location zero stars if I could… after reading some other reviews I at least feel a little better about my experience now that I know its not just me– something odd is going on with this store, I have NEVER in my life encountered a return situation such as I had yesterday. I bought over $ 200 worth of merchandise at the Olney store on Monday. By Thursday (yesterday) I had 4 items (a pair of pants and 2 dresses and a pair of children’s pants) that did not end up fitting me/​my kids as well as I hoped. I had all original tags attached, the clothing was neatly folded in the bag I had left the store with and of course I had my receipt. I was in Rockville on other errands and saw this store and thought it would be convenient to return the items there and save myself some time that day– wrong wrong wrong! Once I got to the register, the nice older man who spoke limited English informed me that since I had $ 100 worth of merchandise to return it needed a «managers» approval (I had clearly still kept over $ 100 of stuff at home). I had no problem with this and waited patiently for her to arrive. When she did, she began to very slowly, dramatically inspect one dress in particular, a $ 29.99 dress from a brand called «Maeve». Again, this dress had the original tags attached and was on the receipt. She was narrowing her eyes, and turning it over and over and I have to admit I had to keep myself from laughing as she looked quite ridiculous, but I started to get nervous after a minute and when she ominously (and loudly) called for the pricing gun thing. She pushed the dress back toward me and informed me that the dress had come up as an Anthropologie dress, and the wrong tag was attached. WAIT-​HOLD THE PHONE– I asked her if she was implying I had a tag gun or whatever at home to attach the wrong tags to $ 30 dresses to rip off TJmaxx? I then informed her that she could google it and that «Maeve» IS a brand carried by Anthropologie (of course in this dump of a store my cell had zero reception or internet capabilities). Beside the fact that she was blaming/​accusing a customer w/​all required return requirements of fraud or whatever you call it, she is clueless about her own store’s merchandise! And she is supposed to be a «manager»??! I was so flabbergasted and after I told her several times that the tagging issue she had was not MY problem, that that brand is carried by Anthropologie, she THEN told me the dress was «stained and worn» –double hold the phone– and at that point my jaw dropped open as I literally could not see what she was talking about and I then began to wonder if I was on some kind of hidden camera show… Whilst I stood there with my mouth agape, she just walked away, offering no resolution or any kind of customer service. I was actually feeling quite humiliated and just wanted to leave and the rage didn’t set in until later thank goodness. I wrote several emails to every corporate address I could find and took the stupid store survey from the bottom of the receipt giving them the lowest marks I could (except for the cashier, he was as nice as he could be in this situation). I am so mad at myself that I was so shocked that I did not even get a look at the woman’s name tag, but she was a youngish black lady and I can’t believe that she isn’t the same one who is getting the same type of complaints at this store, unless this is how they are training their employees at this location. This is INSANITY. I will be sticking with Marshall’s from now on where I am treated with respect, and not like a suspect. I feel like there is some funny business going on to avoid taking back a certain $$ of returns, as an admitted shopaholic I have never had anything like this happen, much less seen other people with almost the same story. I hope someone in a position of power reads this, there are too many people that are helpful, cheerful employees who would love a shot at management and I’ve met ATM’S with better people skills than this lady.

This is an update, I am downgrading this store. I had to return to this dull, dirty store to take a shirt back. Of course I had my receipt in hand and the tag was still on the item.
The sales staff reluctantly took the shirt, looked it over and placed a security tag back on it. Then she asked for my credit card to put it back on there, I informed her my husband paid with his card and we have already payed the bill. She offered me a store credit, I declined, having already looked for something good-​there is nothing good here today. She then handed me the shirt and my receipt and said ‘well, you can just keep this. I have no way of knowing this was purchased by you or your husband.’ I then told her I would take a store credit and inquired where OTHER tj’s are.
How rude, unbelievable. Don’t go here looking for anything cool or expecting decent customer service.
Good Luck!

The dumbest and most rude assholes work here. Raina is the crazy asshole who works the fitting rooms and acts like a nazi if you try anything on after 9pm… I don’t recommend this place if you have the option to go to a better and less ghetto place. Very unsatisfied.

Screw this damn store and screw the store manager L Chapman. I bought a light jacket from them on Thursday and I returned it Sunday. Never wore it and when I went to return it she says she can’t accept it because the tag was in the wrong place when that is the place it was when I bought it. I remember because the lady that checked me out she had trouble finding the sensor to take it off too. Then she said the back color had stains on it and I told her I didn’t look at it when I bought it since I was in a rush and that they weren’t mine. She was rude and tells me she’s he manager and she’s not accepting it and to call customer service. I told her you know know many times I’ve shopped here and have seen makeup marks on clothes that were put back from being tried on in the fitting rooms?! And as for the tags being in the wrong place the others on the rack are in the same place! She made the one time I returned something there so embarrassing! I will never ever shop there again! So to the manager and the girl at the register, this is why your freakin store has poor ass ratings. You’re customer service is beyond s*** and if a tag that you guys originally put on and makeup stain plays such an important factor in the return policy then how about you train your employees to know where the tags and sensors should be placed and to check every piece of freakin clothing before they are put back on the damn racks! And I’m being super generous by giving your BS service and store even a one star!

Store is a mess with returned and broken merchandise put back on the shelf at full-​price. I found two items with problems, and I was willing to buy both, but at a discount.
One item was a Best Friends by Sheri Pet Igloo. The store had two of them. One of them was misshapen (I wasn’t sure if it would correct over time), and the one I really wanted had many cat hairs and undetermined dirt inside it. The store manager (long blonde hair) said she’d take a dollar off. No thanks – not worth the cost of bringing it inside my house if it has fleas in it.
The second item was a plexiglass make-​up organizer tray that had a cracked corner – most likely a customer dropped it. I was willing to buy it at a discount, but there was no price tag. The only other similar item on the shelf also had a cracked corner, but at least that one had a price tag. I first asked the hard-​working associate who was cleaning nearby if he had any more of these. He said they would get more in the following day. Why do I find it hard to believe they would get these make-​up trays delivered on a daily basis? Not worth going back the next day to check. So I brought it up to the register and waited ten minutes as the manager called that hard-​working employee up and then back to find out the price. I couldn’t wait any longer due to a foot condition, which makes it hard for me to shop in stores in the first place. So overall, a wasted and painful trip.

On most days, TJ Maxx is a [insert word that rhymes with fitflow]. Clothes lay freely across racks and shoes are in disarray. The queueing time in checkout is as efficient as that at the DMV.
Alas, I chose to go during midafternoon on a weekday, so I saw a different environment. Clothes are neat and the employees take the time to greet you. [But of course, when I was in the dressing room the lady was a little short with me; and the lady at the checkout was not all polite when I asked her to snip off a few hanging threads on the jeans I purchased.] The checkout line was nonexistent.
Prices here are great! Just take the time to look over the product for stains and tear. And snip off any loose threads at home.

Great place to shop. Just came to get some underwear. Not lots of selections. Looking around to see whats they have. My cousins and my sister and I have nothing to do in the house. The staff are nice and friendly.
PS: just make sure you bring your own bag or the will chage you 5 cent every bag you uses. it adds up!!!

TJ Maxx is one of my favorite discount stores. This location is close to my home, so I frequent the location often to see their new selection of merchandise.
I understand that times are hard, however the person in charge of making the schedule should schedule properly for putting merchandise back. I’ve never been to this store (even when they first opened) to find it not in shambles.
I love their cookware selection and my daughter likes to pick up cool accessories in the junior department.

Worst TJ Maxx ever.
Store is an utter mess. Things tossed every where, sheet sets were ripped apart — I tried going through the isles to piece together 4 pieces of a sheet set. One pillowcase here, a sheet 4 aisles over. it was a mess.
Managers are rude, unprofessional and lazy. They need fired in a heartbeat.
This store is a disgrace to TJ Maxx. Get some new managers, clean it up, and it might be saved.

I always seem to find something here. Parking lots in front and back of the shop. Recommend the one in back. Go around the block to find it as they do not connect.

This is one of the worst TJ Maxx I have ever been too. Pretty bad selection and incredibly messy. The Marshall’s just across the street is much much better.

This place is tucked behind the Trader Joe’s and upstairs (a little arcane from the street). I did get a recycled rubber yoga mat here for $ 13. It’s a really high quality mat, so that was sweet. The store itself, however, is pretty small and I sense that it doesn’t get a lot of traffic.

I *much* prefer this TJMaxx to the horrid disorganized messy Marshall’s just across the street. I stopped by TJMaxx at 7pm on a recent Thursday and was surprised to see how well organized it was. For clothing they seem to have better (i.e. more well known) brand names than the Rockville Marshall’s. No, this place isn’t huge, but it’s definitely worth a stop.

I sort of sometimes maybe like TJ Maxx. The Rockville store had a decent selection of merchandise. Not anywhere near amazing, but it was surprisingly «not too shabby» either. The brands were mid-​to-​upper-​tier regular mall store brands — there weren’t too many top-​end luxury brands. Oddly, there were no mirrors in the store. The store could be more organized or offer a wider selection.

This place doesn’t have anything special about it other than its convenient location in the busiest part of Rockville Pike. The selection is same-​ol same-​ol with nothing that makes it stand out. If I had to pick something, I guess they do have a lot of sports stuff on the right wall.
The store is an overall mess with piles of boxes, toys, clothes, and useless gadgets that you have to climb over. Not surprisingly some of the staff here is rude, I’ve experienced them chiding me like a child for having to reach over an unorganized pile to see some items.

This one is not so good for me. I find stuff sometimes, but it’s last on my list for great choices and bargains.