Sasan M Jafari Ms DDS PA

I cannot say enough good things about Dr Jafari and his staff, Bonnie and Nadia.
After a hellish 2 week ordeal with an incompetent dentist, it was clear that I needed a root canal. I was nervous about seeing Dr Jafari because he’d been referred by the dentist, which didn’t exactly inspire confidence, but I was in so much pain that I didn’t have much of a choice.
They squeezed me in at 7:30 in the next morning for an emergency eval, and did the root canal on the spot because I was hurting so much. He was so nice, so ethical, and such an absolute perfectionist– he even cleaned up the mess that my dentist had made of my temporary crowns. He also explained what he was doing each step of the way, and answered my (endless) questions with a smile.
You always hear about root canals being super painful, but this wasn’t the case at all– after 2 miserable weeks of having constant, throbbing pain in my tooth, I felt back to normal less than an hour after leaving my appointment with him.
Dr J also took a very conservative approach– he could have done 2 root canals based on my sensitivity test, but he said he wanted to wait it out for the second tooth to prevent putting me through unnecessary pain, and to see how I felt and to come back in 2 weeks. (The second one ended up needing a root canal as well due to all the damage from the first dentist, but I really appreciate that he waited to see if the nerves were inflamed because of all the work being done on the tooth next to it, or if I’d actually need an additional root canal).
All of this would have put them in the «Awesome» category, but them being this nice despite how cranky I was being? They should all be nominated for sainthood.
Seriously– I was *deeply unpleasant* to deal with (read: I was a total bitch) during my first visit– my insurance was running out at the end of the day, and I was furious that I had to have an expensive, unplanned root canal due to my dentist being an incompetent idiot. I was also used to dealing with the awful/​shady staff at my dentist’s office, so my hackles were up. Despite this, they remained compassionate, genuinely kind, and professional throughout the entire ordeal, and I can’t thank them all enough for their help. Especially Nadia– she really went above and beyond with dealing with my insurance, going over figures with me, staying calm though I was incredibly short and frustrated.
I was in at 7:30 and out by 9, and when I had my first pain free cup of warm coffee in over 2 weeks at 10:30, I called their office, apologized for being so nasty, and thanked them for the relief.
I had to have another root canal on the second tooth last week, and though my insurance had run out, they accepted a dental discount plan I found through Aetna that shaved off a few hundred dollars. Nadia even went out of her way to call me the day before my second procedure to go over costs because she’d remembered that I was paying out of pocket and didn’t want me to be surprised at the bill.
added bonus: I received a $ 75 check in the mail from them about 2 weeks after my first root canal. It turns out I’d overpaid, or my insurance had overcharged or something to that effect, but they are so on top of their billing that I didn’t even have to ask about this. In fact, if they hadn’t sent it to me, I wouldn’t have known I was due for a refund.
Like I said, ethical. They could have easily neglected to inform me of this and pocketed the cash (as my dentist’s office has).
I’d recommend this practice to anyone who needs a root canal (or any other services they offer).