Purofirst of Metropolitan Washington DC

We had an absolutely horrible experience with Purofirst on a job to repair our water-​damaged condo. We would not wish this company on anyone. Steer clear.
In short: their work was messy, their customer service rude, and their prices were inflated well over what materials cost, sometimes to the tune of double the quote you could get from the source. This on top of labor and a 20% profit margin added on top.
When any of these issues were brought up to their operations staff, the response was rude and unhelpful. This should have been our warning to get out, but we were in a hurry to get the work done before we became new parents so we decided to go with a larger business than the smaller other estimates.
The job itself seemed to go fine. However, they damaged our fridge (though they did reimburse us for this after a lengthy back and forth), and laid the flooring amateurishly, with the ends of boards very close together and laid in a lightning pattern that basic flooring guides will tell amateurs that the pros avoid (
). I’d even asked the flooring subcontractor specifically to avoid this, and he did it anyway, only fixing a small portion of the floor when confronted about it. There were also large gaps between a few boards, which they tried to remedy with some glue, a rubber mallet, and a lot of banging (which did nothing). The caulking they used to seal the counters turned brown from clear within a few months, even in areas where it hadn’t been exposed to anything. The moulding at the top of the cabinets separated from the ceiling and Purofirst did not come to repair it.
This was a lot more annoying than it needed to be, and I’d never before, and never since, worked with a contractor this bad at communication and where I felt like I had to triple check, doubt, and verify everything they told me, especially on price. I hope they have learned to be more transparent on their upcharges and to look out for their customers. They’ve certainly lost our business.

I would use the remediation service again although you can find cheaper and the same quality out there. Their repair division is a different story. They are not timely or concerned about your schedule and the project manager I had was awful with communication. It has been over a month since the remediation work was done in my Josie before the repairs shave were done, all because of incompetence and lack of communication. The work itself was fine but don’t be surprised if it takes much longer than you expected.

Nothing but good things to say about this professional group!
My condo flooded and they came right in and got down to business. They were really nice and understanding (given that I was a hot mess because the place was turned upside down) and they were very careful with all of my personal belongings. I was never worried about my stuff and they were so friendly with me and my family through the multiple visits. I’m really lucky my condo building went with them.
During the re-​install they did an AMAZING job — it was a complete improvement to my place… not that I really wanted a flood to do it! I would highly recommend if you have a disaster on your hands… they are a one stop shop. Thanks for saving my place! The floors are beautiful and the paint was better than when I moved in.

I’ll never forget the week of August 15^th 2010. It rained and rained and rained and of course, my basement flooded. On a referral from a friend, I called Purofirst and even though they we’re slammed with calls, they found a way to slip me in to dry things out. Their guys were very professional and showed up when they said they would and picked the equipment up on time. I hope I never need to use them again but glad to know they’re there if I need them.