Mr Tire Auto Service Centers

HONEST and TRUSTWORTHY.
I had a flat tire last night with a stuck nail. Foolishly, I tried to patch the tire myself with a home kit and only ended up making it worse. Fast forward to this morning and my 11:30am appointment at Mr. Tire. Lonnie explained to me that since I had driven on the flat tire, there was a good chance the rim had cut into the sidewalls thereby chipping away the rubber and weakening the walls and they wouldn’t be able to fix it as I could risk a blowout. I met Chris, the mechanic working on the tire and he explained to me that they could try to fix the tire but may need a new tire in case the damage was too much. Lonnie had made preparations to have someone pick up the tire from their other location and priced out my alternative. I was bummed but ready to get a new tire. This is where the HONEST and TRUSTWORTHY part comes in.
Chris had examined the tire, fixed the TPMS system and determined it was fixable and went ahead and patched up the tire and balanced it! They honored the Free Flat Fix coupon I brought in on top of that!
Everyone fears being bait and switched and overcharged with unnecessary repairs when they take a chance at an auto center. A less credible auto center could have easily taken advantage of a newbie like me and sold me the tire. Mr. Tire, on the other hand, did me RIGHT and went ahead with the free tire fix at no charge to me. I was really floored and it speaks volumes about the integrity of this location and notably Lonnie at the front and Chris the mechanic in the back. I can trust these guys and will be bringing my cars back :)

Came in to get my rear tail lights diagnosed and fixed.
after 40 minutes i was told the shop had no internet access to download the wire diagram schematic to find the problem.
when I got my car back I went around back to check and see if the mechanics had put back all the screws to the rear lights
of course they had not. each light has 3 screws and only one screw had been placed back.
i went back to to tell Lonnie and he got the guys to go back out for another 10 minutes and return all the screws missing.
when i got my keys back for the second time i didnt check again i just left. got home and took a look and BAM! only 1 additional screw has been placed back on ONE light.
Im on hold with the store now as I write this review. I FUCKING hate this place

I brought in 2 vehicles today (easy cause I live nearby), and got great personal service, even on a Saturday! I had an early morning appointment for both, and they were done before noon. The recommendations made for other services I needed weren’t pressured in the ways you’d expect from an auto service center (like how some places call halfway thru services and ask you to approve a bunch of extra stuff over the phone). In fact, Duane was happy to take the time and show me some other things to look out for under the hood. The fresh cookies in the waiting room were a pleasant surprise too.

Ever see that Seinfeld episode where Jerry makes a reservation for a rental car, but when he arrives, they have already rented all the cars out?
Welcome to Mr. Tire of Rockville
Made a reservation, but when I showed up (on time, no less), was told they couldn’t get me in for 2 hours. Why? «We can’t control if people walk-​in before you». So why bother taking reservations?
Oh, and as for those coupons online, leave them at home. I was told if I had they coupon, they’d honor it. When I presented the coupon for a tire service for $ 29 off their website, I was told it was actually over $ 80…the $ 29 deal actually referred to a different tire service, not what was on the coupon. Can you spell false advertising?
Hope so, because I’ve made a complaint with the Maryland AG Fraud Division.
In hindsight, given the hassle before I even showed up, it’s probably better they didn’t touch my car.

I should preface this review by saying that we have never had any problems with the tires we have had installed at Mr. Tire. And I know better than to let a chain store do any work other than the one thing they are named for, so I guess I have to take partial credit for the mess they made, since I let them do the work against my better instinct.
We took my daughter’s car there to have two new tires installed, and the mechanic called us to say that her brake calipers needed to be replaced. I let them do the work since I was pressed for time before I took my daughter out of town to school and they said they could do the work, no problem. We thought they replaced the calipers, along with the brake pads and turning the rotors. Grand total $ 722. Fast forward to the following May, and I drive the car myself while my own car is in the shop and find that the rotors are warped and the brakes are shuddering terribly. I took the car to our regular mechanic, and he said the calipers that were «rebuilt recently» had been frozen for some time, and our daughter had driven it around that way during the short times she was home from school. Since the brake pads installed by Mr. Tire were the lifetime kind, which are hard as cement, and the brakes were basically «stuck on» because of the frozen caliper, the hard brake pads had destroyed the rotors, and now the calipers needed to be replaced again, along with the ruined rotors, and the cement brake pads. He showed us before and after pictures to illustrate the differences between his brake job and the one performed by Mr. Tire. Never again.

Rainer Zinngrebe
in the last week
Would give 0 stars if i could. Took my car for new set of tires including balancing, drove it home and had a lot of vibrations. Took it back then they broke the wheel locks, supposably fixed the vibration but had to come back another time as my brake discs needed to be grounded down. Came back a week later as the car was still vibrating at higher speeds and when braking. Was told that i needed all new brake sets as all discs were warped and pads were damaged (had brakes changed 6 weeks prior by my maintenance shop) they tried to sell me 4 new discs and brakes ! Told them not to bother. Eventually they suggested to do only the front and they would pay for one if them, still 240 dollars ! Totally ridicilous, will never go again and will tell all my friends not to go.

People were very nice especially to women and elderly. Restroom was clean. Easy to schedule an appointment. They got the tires I wanted. They finished replacing all 4 tires and alignment in 1.5 hours as promised.

HORRIBLE experience. Very unprofessional and belligerent. Would strongly advise you to go to almost any «other» shop, even if more expensive. There is a good reason you won’t find other customers there if you make the mistake and happen upon this location.

Two years ago my wife bought four new tires (not here) for her mini SUV, and over the last few days one had a slow leak… We initially went to Merchant Tires up the street from Mr. Tire in Rockville to have those guys check it out. The attendant at Merchant’s went out and told me that they couldn’t fix it because the leak was due to «dry rot.» When my wife mentioned that the tires were two years old and had less than 15,000 miles on them, the Merchant’s attendant replied that she’d work an estimate for 4 new tires since then (by her logic) all four had to be replaced. We said no, called road assistance and had the guy switch the leaky tire with the spare. He found a nail on the leaky tire and told us that there was no dry rot anywhere on any of the tires and that Merchant’s should be able to easily fix the tire. At this point we didn’t trust them, so we drove down the street to «Mr. Tire» and they confirmed that the only thing wrong with our tire was a nail. They quickly fixed and plugged the tire and even matched Merchant’s slightly lower price.
We won’t be back to that other Merchant and we’ll use Mr. Tire from now on!

I was putting air in my tire after work one cold evening and inadvertently snapped off my TPMS. The tire deflated and it seemed like I was SOL. Fortunately, this was right next door to Mr. Tire. I went over, explained what happened, and Billy from Mr. Tire came back out with me to assess the situation. He was able to rig up something to keep my tire inflated as I drove my car to the shop. This was probably an hour or so before they closed so I appreciate him taking the time to help me out. The guys replaced the TPMS and I was on my way.
It seems like Mr. Tire’s are hit or miss. This one seemed pretty legit but others I’ve dealt with have been awful. Regardless, I appreciate the effort by this shop to fix my tire right as they were closing.

I have used them several times for repairs and tire replacement. Their only issue seems to be with scheduling and being able to predict how long a job will take. My most recent job, a headlight replacement being done again because the bulb failed after less than two months, has taken over two hours for a five minute repair.

I was planning on going to the new AAA store that opened in Gaithersburg a few months back to get my oil changed with their $ 19.99 special. However, when I called Iearned that it would cost me closer to $ 36 for synthetic oil, I said no thanks. That was with a AAA member discount.
Mr. Tire has the same $ 19.99 special ($ 21.99 with your Unilocal check-​in). However, they do NOT charge extra for synthetic oil. No brainer where I was heading. I did make an appointment. That was easy. Noon on a Sunday. It was a slippery ride there, but so worth it! There were two other customers watching tv while waiting on their car when I entered. The service people took my car back right away.
No fancy waiting area; just a bunch of cushioned chairs circled around the tv. There was a desk in the corner, which I quickly commandeered. No WiFi. The guy at the desk said you could get FedEx’s, but it didn’t show up on my phone. Anyways, I wasn’t there too long. Service was quick. The service guy was friendly. Overall it was a great experience. It ended up costing close to $ 27 with taxes and disposal fees, but that also included a tire rotation.
I will be coming here every 4,000 miles from now on.

Noticed my tire was flat while picking up groceries, so I stopped in to get it repaired or replaced.
Was told «No, see you tomorrow» by a rude gentleman at the counter. When I explained the situation (I had my son with me, a quick fix is all we needed) I was again told «thanks, see you tomorrow.»
It was 35 min before they closed and he didn’t want any more customers. It doesn’t take 35 to replace a tire, let a lone plug a leak.
As this was the only place open, I had high hopes. But that is too much to ask here.
Sorry Mr. Tire — you won’t see me tomorrow. Nor ever. Anyone that sends me and my 10-​month-​old son away when we need help will never get a dime from me. You didn’t just lose out on a $ 100+ tire sale, you lost out on all the business I would have otherwise given you over the years.
Closing before your stated time and sending customers in need off in such a manner is simply unacceptable.

they are good, cheap and fast

The good — fairly quick, honored my coupon for tire balance/​rotation/​oilchange; Work seemed OK and was cheap. BUT
The bad — there was no one in to help the attendant when I arrived and she spent 10+ minutes on the phone before she got to me. AND although they did the work as planned they said I had a problem with a brake caliper that would cost $ 300. I told them NOT to fix it, picked up the car, and made a special trip back to my local mechanic who had originally repaired the brakes — he examined all the brakes and said nothing was needed and suggested (politely) that maybe the oil-​change shop (Mr Tire) just needed a little extra work.
So go to this Mr Tire for quick inexpensive work, but be wary of following their advice for what might be unnecessary repairs.

Honest! Had a screw stuck on my tire, I went to ask, and since the screw wasn’t deep enough, the tire didn’t have to be changed nor patched. They didn’t try to sell me new tires or anything, since the tires were fine.

This is the only place I take my car in the Rockville/​Bethesda area (assuming there’s a choice depending on what needs servicing). Lonni is super friendly and helpful. What I like most about this particular Mr. Tire location is that they are really honest. Not just in pricing and actual work performance (i.e. they don’t say something needs fixing when it doesn’t), but they also point out when there are coupons/​savings that you haven’t applied even after you’re ready to pay the higher price. Like last time I was there, I didn’t realize there was a better oil change coupon than the one I had, and they pointed that out to me. Also, when my tire was punctured by a nail, they showed me the free tire-​patching coupon on the Mr. Tire app.
All in all, I have always felt very comfortable at this particular Mr. Tire location (more so than the others). I absolutely recommend it to my friends.

I’ve used Mr tire a few times– usually the location up by Montgomery college. They offer very reasonably priced oil changes, with the trade off being that they take significantly longer than a drive through oil-​change chain.
I am waiting for someone to combine the two ideas and then I’ll be a fan.
This location is convenient, with a few options, within walking distance, to get food. I feel like they are trustworthy, and there was no sales pitch with some guy brining me out a sample of my dirty anti-​freeze. Instead, they did what I asked, took my coupon, and got me on my way.

I’ll admit that I’ve been partial to this Mr. Tire location for going on four years now. Four years ago, I was brand new to the Rockville area, and I happened to be having car troubles in a neighboring parking lot. One of the mechanics at the garage noticed and walked over to lend a helping hand, free of charge, and since then I’ve had no problem coming to them when my regular mechanic (who sadly works less than helpful hours nowadays) isn’t an option.
My most recent trip there was to get new tires for my car. They were extremely speedy at putting on the new tires, as well as doing a wheel balance and alignment. I told them up front that, unless it was going to literally cause my car to explode, I couldn’t afford any other maintenance at this time; they didn’t pressure me to get any more work done, but they did tell me what (non-​explosion causing) issues they came across and suggested I get them looked into when I could.
This location is extremely customer friendly, and they do their best to help you with whatever you need. I highly recommend it if you need car work done in the Rockville area.

Got an oil change and free tire rotation for under $ 25. They also flushed and refilled my AC. Overall the prices are solid and the guys are nice.
They are not as quick as some other places that charge more, but they are affordable. I had to wait around for a while, but overall it was a good experience.
They explained a lot of different stuff and never lost patience which is rare in these types of places.