Factor Appliance

I phoned on Friday very late evening for a repair appointment for my front loading washer. Robert phoned me BEFORE my scheduled Monday morning appointment and was able to arrive early! He got right to the repair, found the issue and repaired it for a very fair price. It was one of the most painless service appointments I’ve had in a long time!

So I am embarrassed to say I have mice in my crawl space. They took up residence in my oven in the winter and who knows where from there. Now Adcock Trapping figured out how they get in and we assumed the reason my oven no longer heated was because of the mice.
NOPE, Adrian from Factor Appliance was not put off by the mouse traps and tested the oven. It wasn’t the mice, it was a bad heating element that would cost me over $ 180. So I would have a great cremation device for mice!
Needless to say I decided to get a new stove once we secured the mice situation, but Adrian even suggested some good appliance manufacturers to think about for my new stove.
Clean easy and he even checked for mice under my frig’ (luckily none!)
I would recommend Factor to anyone looking to fix or repair their appliances. Just know that it will cost $ 80 either way.

I chose Factor Appliance after seeing all of the 5 star reviews on Unilocal,so while I’m usually lazy about writing reviews, I think it’s only fair to contribute one as well. I contacted them due to issues with my freezer.
The initial service fee was half the cost of other places I called AND unlike the other companies, if you choose to go with Factor Appliance, the service fee goes towards the cost of repairs. Scheduling was relatively easy, however, the person I spoke with did make a mistake leading to me to get an undesired appointment time. This would have resulted in a lower rating, but the service person did make an adjustment to the price to compensate for the inconvenience.
The price was the best around, the service tech was knowledgeable and able to fix the problem, and very polite. My only minor complaint is that I wish they called when they were on their way to my place. Other than that though, great company.

Excellent, highly professional operation. Called and spoke w smart, helpful and polite woman for scheduling. They had appointments less than a week away. Adrian was spot on time, very courteous and extremely knowledgeable and efficient. The refrigerator repair was less $ than I expected and I will definitely use them from here on for any appliance issues.

Can’t imagine a better experience. Adrian not only repaired my oven faster and for less money than I expected, he also tested every component before and after the repair. I’ve had more than a few repair techs just swap out parts without testing — this level of professionalism was refreshing. It’s the way things are supposed to be done. I’ll never call anybody else.

Factor Appliance is fabulous! I called on Friday and had an appointment on Monday. Anthony, a 20 year veteran of appliance work, called to see if I would like him to come out an hour earlier than expected. No waiting around for hours, that made me ecstatic! He was personable and professional. He diagnosed my problem and gave me an estimate right there on the spot. Then, right there, from my house, he called to see if the part was in.

I was worried that I wouldn’t have my dishwasher fixed by Mother’s Day and the family likes to eat
here. Insert, sound of a drum roll, «Yes, it was in! «
Then, he asked me if I would like him to come back, THAT VERY SAME DAY, and install the part. The heavens opened up and a rainbow appeared, I have found the Appliance Angel! He came back, the very same day, and fixed my dishwasher. Factor Appliance and Anthony are Amazing!!!

Adrian was great! On time, professional, helpful, knowledgeable and he fixed my problem quickly. Great integrity and honesty. I highly recommend Factor Appliance — you can trust them to get it done quickly and efficiently.

I opened my fridge door the other week and it completely fell off. I called this company after dealing with another repair company and their many excuses to even make the appointment. They where prompt, easy to deal with and simply took care of a problem that I just did not have time to deal with. We are back to normal which is a headache off my plate. Will definitely call them again if an appliances needs attention.

The technician showed up on time, was polite, knowledgeable and worked quickly. Would definitely recommend!

They did not actually do any work for me but Adrian called me right back on a weekend to tell me that they were not able to service my type of unit. I appreciated the courtesy response — most places won’t bother to call you back if the work is not a good fit for them.

called them this morning they were here the same day to repair a Samsung dryer. they had the parts on their truck. Quick repair, will call again if needed

Very happy with the service we received. The technician was friendly and was able to get the part we needed and install it in about an hour. We had tried using Bray & Scarff and had already waited three weeks! Factor came the next business day.

This is a very mixed review. At the end of the day, the repair was completed and we now have a functioning oven again. It was just repaired, so I can’t attest to the longevity of the repair. However, the road to completing the repair required had a lot of hassle and management by us to get it done. Incredible given the quantity of positive reviews here, so perhaps we were outliers, but never-​the-​less felt that we had to provide an honest assessment of our experience. I will not hire this vendor again.
Here are the full details:
On the evening of December 16, our oven stopped working mid-​cook. Just wouldn’t heat. Knowing a few things about ovens, I checked the elements (common cause of failure) and found them to be working fine, checked a few other things but decided to call a highly rated appliance repair place vs. continue to spend time on it.
On December 17, I made a list of three from Angie’s that I was going to call. On the first call, I called Factor and talked to a woman who said they could have someone out that afternoon. I accepted the appointment and made no further inquiry to the other vendors.
On the afternoon of Dec 17, Tyrone arrived. He spoke with my wife who was the one home at the time, he diagnosed the issue to be a faulty Temperature Sensor that needed to be replaced. He quoted $ 231.60 for the repair and wrote up a work order stating the same. Tyrone said he didn’t have the part, so he’d have to come back. My wife said she wanted to discuss with me and that we would call either way (to either proceed or not).
On the evening of Dec 17, we called the number that Tyrone had written on the work order as his to contact him. It was an out of service number as written. We tried a few variations and ultimately found one that connected with a anonymous voicemail. We left a message, although we were unsure it was the correct number.
On December 18, I called the office (the original number where we had made the appointment from) who took a message that we wanted to proceed with the repair and said that they would pass it to Tyrone and have him call us.
Holidays came upon us and we didn’t hear from anyone. We got busy ourselves and didn’t reach back out to the Factor office again until December 30. The office again took a message and said that they would have Tyrone reach back out to us. We didn’t hear anything from anyone.
On January 8, I sent a message via Angie’s list to Factor. This time I did get a response from Adrian who was surprised by our issues and had Tyrone reach back out to us.
On January 11, I talked to Tyrone (we confirmed that I had the wrong number originally) and he stated he never got any messages and didn’t know we wanted to proceed with the repair. He said he’d look at inventory for the part needed and his schedule and get back to me.
On January 15, my wife received a call from Tyrone that she wasn’t able to take at that time. She texted me and I called him directly. He stated that he was at the house and that we had an appointment. He asked if I had gotten the e-​mail from the office. I said hadn’t received any communication about the appointment. I said we could be there in 20 minutes (we were at the offices) and he said he had to go to another appointment, but would look at his appointments and get back to us.
On January 16, since I hadn’t heard from Tyrone, I texted him our availability for the following week. He replied that he was available on Wednesday Jan 20 and we confirmed the time. He then asked me for the model and serial number of the unit to be texted to him. I did so (sent a pic) but thought it was strange since he should have already had the info from the service call (and presumably he had the part when he came out on Jan 15.
On January 20, Tyrone arrived past the time window he had provided (I had left but my wife stayed until he arrived) but did get to work quickly installing the part. After it was installed, the oven was still not heating. He told my wife that he thought it could be another issue, but that he didn’t have that part on him. He said would be back the next day with the other part.
On January 21, Tyrone arrived installed the new part and retested the oven, successfully repairing the unit. He cleaned up, we paid the invoice he presented for $ 231.60, the amount originally quoted to us. He did apologize for the confusion and all of the mis-​communication.
One note: I did notice that one of the trim pieces had been re-​installed upside down. 10 minutes of work and I fixed it, but still it was pretty noticeably on backwards.
All in all, the repair in total was $ 231.60 plus the $ 80 initial service call charge we paid. I found Tyrone to be a very personable guy.

Adrian from Factor Appliance was very punctual, well mannered and professional when he came to repair my Samsung dryer, which was exceptionally noisy. He explained to me which part needed to be replaced and why. He removed defective drum rollers, went to obtain the new ones, returned shortly, and finished the job. He left the laundry room as clean and tidy as he found it. It has been three months since the repair and my dryer works perfectly. Thank you Adrian.

Had a problem with our Whirlpool dryer. They were able to accommodate us within few hours after we called. Adrian quickly diagnose and fix the dryer in less than 20 minutes. Asked if he could check our washer because of loud noise, he quickly checked as well. Great service and highly recommended.

Factor Appliance came out the next day to service our Kitchen Aid refrigerator. I was extremely happy how professional Adrian was. He explained all the pros and cons and made sure we thoroughly were educated what they needed to do. I would highly recommend Factor Appliance for any future work.

We have a 25 year old Subzero refrigerator/​freezer that seemed to have some «issues». I googled Subzero Refrigerator Repair and Factor Appliance’s name was one of the ones that came up. So they weren’t recommended to me by Washington Consumer’s Checkbook or from a friend, only from a Google search. I asked the repair technician on the phone and he assured me that he knew how to repair Subzero refrigerators. I asked him again when he showed up at our house, «Every day» was his answer.
He diagnosed the issues and went to work quickly making the repairs. He was patient and showed me exactly what he was doing and why, and I even provided the tiniest bit of assistance. Separately from the repair he did, he showed me that one of the compressors was running hot and noisy and heating up the entire frame of the appliance, and warned me that this will eventually fail. He recommended doing nothing now and just waiting until it breaks as this is a very expensive repair.
Making the appointment was simple, both online and over the phone. He came when he said he would. He did the repair quickly and efficiently.
I would definitely use him again for Subzero and possibly for other appliances like washer/​dryer.

I always prefer to assist the small business owners. In general they tend to offer more personalized prompt service.
Adrian was in and out of my tenant’s townhouse to check out and repair a dryer that decided to run when it «felt like it». Not good for a tenant that I want to keep happy, who is trying to dry her clothes!
Fearing the worst that I’d be out the cost of a dryer, Adrian found out quickly that it was a silly knob that wasn’t catching, thus the dryer kept flicking off.
Fair price and quick service and my tenant’s happy…
That’s all I want…
Thanks Adrian!

Had a problem with my dryer. I called Factor Appliance, they were Pleasant, professional, on time, great price and they fixed the issue. We highly recommend them to anyone. Thank you Factor Appliance!

Our very old Sub-​Zero refrigerator was not cooling and Adrian came right away and at the time he said he would come. He
immediately saw that the filter was filthy and had not been properly cleaned in a long time… causing the problem. He vacuumed it up and even taught us how to do it so that we could avoid future repair visits! So honest and nice and very reasonable price. We highly recommend Factor Appliance!