Extra Space Storage

Had a unit for 3 months before they raised my rate 15%. Submitted a move out notice to move my stuff elsewhere midway through a month and they offered no refund. Why allow you to give a move-​out notice then? They also tried to pressure me into getting insurance for my unit claiming there was a new MD law requiring it. When I asked for more info on the law they simply let me forgo it.
Avoid this place if you can. Dirty, expensive, poor customer service, and they will try to get every dollar they can from you.

I should have looked at the Unilocal reviews before choosing this storage facility. By far the worst customer service I have ever experienced. They tell you half truths from the beginning and then act like they told you or you misunderstood. Then they act like you are bothering them when you do ask questions. Jean and Abu are the office managers and all they care about is taking your money they don’t call you when your packages arrive. I clearly told them I don’t want them to sign for me anymore and then when I went to pick up my packages at the delivery company they said they were told I moved out. Then they gave me Jeans name. When I asked him about it he said that he didn’t say it. Why would the delivery person say Jean told him and mention your name if you didn’t say it.
Anyway let me stop my rambling if you care about customer service and your property being in a clean and safe place do not go to this facility there are plenty of storage units around them and they would be a better option that this location anyday

Best Price in Town — Signing up was easy. Access is easy. The place is very clean. I had an indoor climate controlled unit. Free dollys to use. I recommend it. And I lived right across the street. Used for 3 months then moved into a house.
Thanks

I was in a bind and needed a storage asap! It was my 1^st move being on my own (Im 21) I wanted to find a location that was central to everything– main roads, metro stations and transit at any time. This Extra Space Storage was perfect! At first i just wanted a small storage unit something not so costly. and plus I didnt have much space. I requested a 3×5 storage then when the storage attendant led me to it I knew it wasnt going to be enough room. The attendant was veryy NICE and made sure my needs were put 1^st. He offered to give me a 4×5 storage that was climate controlled (the 3×5 was not) 1^st month free, and the next month I would only have to pay the online special. I was THRILLED! Usually people have less compansion for us «young adults» because its our time to «wise up, and experience the real world and real bills» LOL Believe me I’ve heard it tooo many times! He fully accomodated me, and I truly appreciate it! He also gave me tips on who to call and send my resume to if I was looking for a job with ESS. There arent many people out there like this guy, and you can tell he takes pride in his company and goes over and beyond for customers!

I’ll be the first to admit that I had a slight chip on my shoulder when my company MANDATED we switch storage units to Extra Space when they signed up for corporate rates. All of my work supplies were nicely housed down the street at EZ Storage, and I had a friendly relationship with the staff. The kind of people who proactively printed out my monthly receipt when they saw my car pull in the parking lot.
Intuition did not prove me wrong this time, as my experience over the last 9 months hasn’t been one of my fondest. The facility is older and dingier than my previous storage facility, and while I do appreciate the security, I despise having to punch in my pass code so many times just to get in the gate, in the building and then back out of the gate again.
While those things are mere annoyances, what has really set me off is the extreme lack of customer service. I have had two incidents where items delivered to my unit were not placed in my unit fairly immediately. (as in a few DAYS). While my travel schedule is hectic, and I don’t always have the flexibility to stop at my unit to keep «checking» to see if new items have arrived, I expect that when I do go, and something has been delivered, it should be in my storage unit. NOT in the facility basement. NOT sitting on the floor in the office.
The gentlemen at the front desk have informed me it is a «courtesy» to place the boxes in my unit. A courtesy? This is their business!!! If I have 20 cases delivered, they should absolutely be delivered to my unit!!! I have been in the office watching these two individuals sit at the desk while piles of boxes are scattered on the floor, and they claim that they have been «too busy» to put them in their proper units.
They also informed me it is my responsibility to stop at the office prior to heading to my unit to check and see if new boxes have been delivered. Now I need to make two stops? I’m not sure why they feel this is my responsibility, because in the 8 years of being in my industry with using previous storage facilities, I have never had this problem. My shipments were always delivered to my unit on time, so if I show up at 6am or 6pm I can access them.
The only reason I am still with Extra space is because I am employed by my current company. The minute this changes, I am more than thrilled to say good riddance.