Capital One Bank

Extremely rude sales associates who will not take the time of day to help any customer service request if you are already a customer. Their ATM is also down half the time and it ate my deposit without actually depositing it into my account. Very disappointing and concerning.

Horrifically bad bank. I literally cannot explain how bad this bank is. It is so bad, it makes my blood boil. Staff is rude, except for Betty (the manager). The ATM ate my card on a long weekend holiday so I had to access to any money for 72 hours, which meant no food for my son. The drive up window is never staffed so you often sit for 7 — 10 minutes pushing the damn «call button» to get help. Long lines. Slow staff that has no concept of «customer service». Today I got notified that because some random monthly fee his my account in September they REOPENED MY ACCOUNT without my authorization and started charging me fees for 3 months. I just found out today, MONTHS later. How is this legal? You go and close an account, get paperwork that the account is CLOSED, yet the bank goes «nuh uh, we are reopening without telling you and oh yeah, we are going to start charging you monthly fees without telling you» bwa ha ha ha.
NO.