Auto Dent Care Inc

I needed a few jobs done on my car. I took it to what was up to this point our regular auto repair shop Autoy/​Autowerke. One of the items was wet sanding and buffing roof, pillars and trunk lid which Autoy/​Autowerke sublet to this Keystone Cop operation. After I was told my car was done, I came by, paid the bill and took the car. When I got home I walked around it and realized that what was in front of me was what looked like a 3 year old’s attempt to sand the car. The roof and trunk looked OK but the rest of the car – in areas that did not have scarring and was not part of what I requested to have done – was wet sanded and not buffed and there was a burn mark in the paint by gas door (the primer was visible!). I returned the car to Autoy who in turn took it back to Autodent who were not able to fix their own screw up and so Autoy took it to yet another shop which did a better job.

Absolutely the worst company ever. They met with me and committed to get an estimate to me. I have called and emailed 10 times over the past three weeks. They always promise to send an estimate and they never deliver. If they can’t even do that much imagine how it will be once they have your car. Stay away from them.

I had a problem with them and I was angry. But they took charge at the end and did the job like they were supposed to do. They did take a long time though

I could not be happier with my experience with Sam and Auto Dent Care!
They went above and beyond with everything I needed done on my car, were so professional and timely and made me feel like they were only working with me– although I’m sure they have tons of clients at a time.
They are obviously experts– they transformed my very dented, scratched, and battered car into flawless and sellable condition!
They did all of this at the most reasonable rate I found — and I shopped around at many other places!
I recommend them for any auto care!

2 weeks ago I came out of a restaurant for dinner and there was a note on the windshield. Somebody had smashed in my bumper. I was extremely irritated even though somebody else was paying because I knew it meant getting quotes and giving up my car for day. I went to 3 different places. Sam at Auto Dent Care was referred to me by a friend. His price was the cheapest but that isn’t even why I went to him. He took the time to calm me down and assure me the car was going to look like new again. He gave me an immediate estimate and explained everything they would be doing and how much each part of the process would cost. I dropped the car off on a Friday expecting it to be done Saturday or Monday. I got a call at the end of the day saying it was fixed. I was without my car only one day! The car looks great and Sam and his team were awesome to deal with. Everything was communicated to me effectively and the work was done ahead of schedule! They exceeded my expectations-​which I don’t think I have ever said about an auto repair place in the past.

I took my 97 jaguar in to have it repainted. I could not believe how good the car was when the finished. A few car collector’s i know remarked on the quality of the work. It has been three years and the car still looks great.

Recently, the wife’s Volvo had a slight boo-​boo in the front and the headlight was collecting moisture. Not a huge deal, but everyone I went to get an estimate wasn’t listening. We only wanted a basic, cheap fix. It was a self-​inflicted wound on the car. Basically a bump into a parking garage column. Ouch…
Enter: Sam, who listened and understood that we weren’t going through insurance.
Result: The fix looked good, and although he couldn’t get the moisture out of the headlight. He didn’t «assume». He told me upfront in keeping with our wishes to keep the cost low.
Thanks, Sam and Kiko

I have been going here for years and have placed my trust in servicing my vehicle and my wifes car. I live a little bit far from them but if I lived closer this would be go to mechanic. I still go to them from time to time

I took my vehicle in after some minor paint scarps on the rear bumper. Could not ask for a better price and the quality of the service was great. Kiko was very helpful and made this fix painless.

I use Unilocal a lot– as guidance for myself (thanks, everyone!). This is my first post and I am doing it because I am truly surprised that this business has never been reviewed. I have lived in Bethesda/​Rockville for nearly 20 years and as a woman, have always been fearful of auto repair and the inevitable «i’m getting ripped off» feeling. This business gave me the best auto experience I have ever had. Ever.
They were kind, decent, honest, and FAIR. I get several quotes from auto body places for some minor body damage– they were the least expensive, most kind, and did a fantastic job on my BMW– it is flawless.
I wish there were more places like this in our area. It isn’t fancy, but it is an established business with a sister property across the street. And most importantly, it is a local business that does great work at fair prices. They were so helpful with the car rental and graciously offered to return the car for me. Sam represents the best in customer service and I am really happy to know that if I have another issue with my car, I have my go to place. I highly recommend it to everyone.

Worst experience ever! Average price and terrible customer service– will not do business here again!

I brought my car here based on a recommendation from a friend, unfortunately they attempted to paint my car three times with no success. The paint either chipped or peeled excessively within the first few weeks. Every time they took longer than promised, returned my car dirtier than it was received and returned it with over spray which was a real pain to remove. These guys are hacks. I was told it was my cars fault as to why the paint would not stick. I would avoid them at all costs and find a truly reputable shop with multiple positive reviews. I am an ASE certified technician and am very knowledgeable about body/​paint repairs.