Affordable Painting Contractors Inc.

Among the 17 companies I have reviewed, none deserves a worse rating than this one. I am 30 years old and for the first time, APC managed to make me feel that I have totally been ripped off. Whatever I write here will not be enough to stress how a bad experience I had with them and how I regret hiring them.
This company is owned by a friendly looking old man called George. He came to our newly purchased house for an estimate and brought documentations showing the «self proclaimed’ high reputation of the company. Those include an accreditation and A+ rating from BBB (watch the ²⁰⁄₂₀ documentary on BBB showing how these ratings are traded… Shame on me I had not watched at that time) plus a recommendation letter from the Israel Embassy (they did a good work for him and got a letter where they broadcast everywhere including their website) (I am sure they pleased, at least, the ambassador with a good work considering the benefits of such a strong recommendation. But I ensure you this does not mean that they will care about you as much as they care about him)
We (fools) were so much impressed with these and although there was a company offering to do the job for much less, we negotiated with him and he agreed doing the job at a discounted price (still $ 100 more expensive than the competitor.)
We had specified a specific brand of paint on the contract and to make sure that they use the right one we went to the paint shop together with the painter called Milton. He bought only half of the required paint and said he was going to buy the rest as required and show us the receipts. We left him at home and went to work (the breaking point…)
They, very professionally, covered the most obvious bad areas but did a very improper job with the rest of the house. However since we used the same color for the paint job at first instance we could not notice those areas and willingly paid him the full price. Problems started one week after when we moved in. We kept noticing patchy areas looking as if they were not painted properly and actually not painted at all. There were also areas that the painters were meant to repair but those areas were not repaired at all.
Besides, when we asked for the rest of the paint receipts from the painter (the part he told he was going to buy himself and document) he first said he was going to give them to the owner for reimbursement and we should take them from him. As we chased, the owner said that the painter had gone on holiday and we were going to get them on his return and then that the painter had trashed it. Unbelievable. This explained the unpainted area, they had not bought those remaining paints at all.
We asked George (the owner) to come for an inspection and resolve the badly painted areas (They give 3 year warranty for their workmanship). He did not reply our e-​mails and after trying to contact him for more than a month we filed a complaint to BBB. Only then he responded but that friendly old man had become a very rude person accusing us of being greedy, obsessive, sceptical and so on… We fought with him over BBB for 3 more months and all we could get was Milton coming for a 10 minute inspection and accepting all the faults, apologizing for the lack of receipts and offering a repaint. First we didn’t want to get a whole repaint since we had two kids and we were concerned about their health (that is why I had painted the house before moving in) but they did not want to give us any refunds so we had to agree on the repaint. But they were actually not intending to paint at all and were bluffing with that suggestion.
After we chased them on the phone for 2 more weeks to arrange a repaint appointment George started postponing and finding excuses, in the meanwhile he added the adjective liar (for me) to his bad intentioned accusations. I got a phone shut on my face and the rest of my phone calls were deliberately not answered. By trying from different phone numbers we reached him and he finally said that Milton, the painter, is really poor and he does not have money to buy paints for the work.
So after all that headache, we learned that their so praised warranty depends on the financial situation of their painters. Even BBB could not get an agreement and closed the case as unresolved to be shown on the company page for the next three years.
After all the headache, today with the closure of the case I was so tired to pursue and accepted having been ripped off.
All I can hope is that people read this review and do not get in the hook of this company.
On the homeadvisor website together with the positive reviews, I had seen some bad ones. George had replied them saying that those reviewers are all about money and writing those bad reviews with a sole intention of not paying in full. I was so blind I took his word as true… He may respond to this review by a similar accusation and then it is up to you to believe… Believe him like I did and you shall see… That is all…