Adventist HealthCare Shady Grove Medical Center

Visited the emergency room today and all the staff were great. Paige is a terrific nurse, explained everything from EKG to cardio monitor, bloodwork, IV. Doctor I saw, like most ED docs, didn’t spend a lot of time with me, but did explain today’s results and after care options. EDs are truly run by nurses, and I found them great here. Very caring staff, got me in quickly, and checked on me throughout my afternoon stay. Had no waiting room time, just time between X-​rays, this test or that. Glad they are in my neighborhood.

So because I am in pain mgmt therapy for another condition, this mean I was denied treatment for a car accident head on collision. If you expect me to take my current meds for the head on collision well that would cause me to run out early.
Not to mention the staff I caught drinking wine while at work treating patients. I asked her why I smell it on her breath and if they were just drinking she denied and said we dont drink while @ work I have onion breath her exact words. Sorry lady I was not born yesterday and no the strong smell of wine versus a onion.
I will be filing suit for how I was treated during my stay, being treated by nurses under the influence.

I hate hospitals, so I was really dreading this major surgery that I had last week due to a collection of cysts, fibroids, tumors, etc.
I had to stay in the hospital for a few nights and the 4A staff was WONDERFUL!
They were top notch.
They asked me if there’s anything I needed, and when I said no, they would make a suggestion, and I said «Oh yeah. that would be nice.»
They made me very comfortable, they were easy to talk to, and very comforting.
I’m sending a thank you card today.
Here is a list of RN’s, CNA’s, and RN Student.
I want to thank Suzanne, Ennie/​Ini, Victorine, Opper, Martin, Margaret, Gloria, Lisa, and my favorite Bineta! Bineta spent the most time with me. Her patience and passion for the job really shows through.
THANKS A BILLION 4A TEAM!

Typically emergency room visits are long, tiring, and unpleasant except this past Wednesday was different. The staff that was on duty from 11pm-​2am were phenomenal. It really makes a world of difference when you’re around people who have a passion for their patient’s health care and every single person we met demonstrated that and even went beyond that in my opinion. So, I just wanted to let you know that both Victoria and I were extremely pleased with the treatment she received. I would like to mention the following people for their help, kindness, efficiency, and great humor:
Mrs. Silva– she checked Victoria in.
Charles– the CNA he has such a great nature about him.
Sana– the RN– such an intelligent and kind nurse.
Mike– the physician’s assistant– he was great, fast, funny, and overall awesome.
Joe in security and Israel– their kindness never went unnoticed, it was very touching.
Again, just wanted to extend our appreciation to such a wonderful staff.

Shady Grove (aka «Shallow Grave»). Fairly serious ER visit. Took three hours to see anyone. They stuck an IV in, said not to drink anything, but then never actually connected fluids to the IV. Sent back out to the waiting room.
Two hours later we gave up and told them we were leaving. They said, «Okay, feel better. Buh-​bye.»
Showed up at Sibley ER with an IV already in place. They were properly appalled. Four major tests and two hours later we were on our way home with a solid diagnosis, medicine, and multiple discs of CT scans and ultrasound tests.
Nice save Sibley!

My endocrinologist gave me a lab order for a neck ultrasound examination and told me to go to Shady Grove’s radiology department. I made the appointment and received a phone call a few days later (but before the appointment) and was told that there would be an additional $ 221 charge to me out-​of-​pocket in addition to my insurance. I called Groover Christie Merritt in Bethesda and asked what the out of pocket charge would be for the same procedure. I was assured there would be no additional charge. I cancelled the appointment at Shady Grove and made an appointment at GCM. Buyer beware!

Thanks for not letting me die. It was my first time…*tear*…and you helped me pull through. Went in on Monday for an emergency procedure and right away I was helped with immediate treatment for my pain. Apparently I had to get my gallbladder removed and everyone was great, professional, kind and understanding to my needs. The staff was always there to answer all of my questions and made me feel safe before the surgery went down.
Thanks, guys

This is a review of the Emergency Room (ER) at Shady Grove Hospital in Rockville, Maryland.
Well, as we have discovered yet once again, unless you are at death’s door, it is a waste of time to go to the ER at Shady Grove Hospital in Rockville, Maryland in the hopes of receiving treatment. After waiting a couple of hours, we were finally told, when we pressed them for information, that it might be yet another couple of hours before we could be seen (this after four hours the night before, from Midnight until 4 AM, unsuccessfully seeking treatment at Georgetown University Hospital ER, which deserves an equally scathing review). Unfortunately, ours was not a high priority injury or medical condition, and by the time we insisted that the front desk at Shady Grove Hospital ER give us some idea of how much time we would still have to wait, we were told it would take longer than would normally be the case, because the Minor Injury Treatment unit was about to close, and we would now have to be included among the higher priority patients being treated in the Emergency Department. We finally left, without seeing a doctor or Physician’s Assistant, and sought treatment at a late-​night Urgent Care facility on the Pike, where we should have gone in the first place, and where we received excellent medical care to suture a laceration. I’m sorry I had to give one star for this review, but Unilocal does not provide a Zero Stars option. My assessment: Quality of Customer Service — ZERO STARS. Quality of Medical Care — WHO KNOWS? We never got treated. One thing is certain: If the medical care at Shady Grove Hospital is in any way reflective of the customer service they provide, I want nothing of it. BOTTOM LINE: Steer clear of Shady Grove ER if you value your health. Go instead to RightTime Medical Care, 12 220 Rockville Pike, Rockville, MD 20 852 — next to The Original Pancake House — Open 7 AM to Midnight, 365 days a year, including holidays.

I had an outpatient surgical procedure last week at Shady Grove Hospital and I had an A++++ experience.
From pre-​registration to being wheeled out, each and every person I encountered took absolutely amazing care of me. With the unbelievable individualized attention I received, you would have thought I were undergoing or had undergone major life changing surgery…
I wish I had written down the woman’s name in pre-​registration and the volunteer at the waiting room front desk but I failed to do so. So sorry about that! You both were so very helpful, delightful and upbeat. Thank you! (Loved talking about your grand dog!!)
The folks who took care of me during my pre-​op exams and on the day of my procedure were mind-​blowingly wonderful. They took so much time to ensure I was fully taken care of… I had every thing I needed… I was warm, comfortable and pain free… my partner was with me and/​or informed during the times she couldn’t be… each and every question was answered… I understood everything that would happen or did happen along the way, etc.
What’s more mind-​blowing is the fact that each person (99.9% women) were nothing less than delightful, emotionally & physically present, super attentive and each of them truly seemed happy working there. I definitely sensed wonderful camaraderie and a team-​oriented atmosphere.
So for those of you whose names I may have failed to write down or those whose titles I may have screwed up, please accept my apologies. Here’s a list of the folks I do recall and I was so unduly impressed by each of you. Thank you for your wonderful personalities, professionalism, phenomenal patient care and approachability. AMAZING!!!
Kathy and Vicki — pre-​op examination
Nancy — patient liaison (waiting room)
Pam — pre-​op nurse
Deborah — operating room nurse
Dr. Pauliukonis — anesthesiologist (thank you for working with me /​accommodating me on the anesthesia revisions!!)
Dr. Carolynn Young (Rockville Gynecology) — it just doesn’t get much better than you my dear :)
Cheryl, Alfred and Ann — post op
I cannot begin to thank each of you enough for taking such great care of my partner and me. I would not hesitate to return to Shady Grove in the future. Needless to say, I hope I never have to do so :) but should I need to, I know I would be taken care of every step of the way.
You all are extraordinary and I sincerely thank you for your compassion, wonderful sense of humor, delightful personalities, professionalism and extraordinary caretaking skills.
All the best to each of you now and always,
Clare :)

We had to take my mom to the ER when she had a fall, Shallow Grave, I am sorry Shady Grove is the closest to her house, She is 82. We got there at 9:30 AM and did not get out until 4:30. This place was so slow it was going backwards.
Now you know why when I got in to a car accident (4 miles away form the hospital) I told the ambulance to go to Suburban.

I am new to the area from New York. This is the most racist hospital in the world. I walked in feeling very sick. Joseph a very rude, ignorant black man greeted me. He asked for my identification which I gave him. He then asked for my social security number which I refused to give. With my drivers license in his hand he asked if I was the person on the id, then asked me to verify the name exactly the way it appears on the documents. When I asked him why, he stated that there are many foreigners with many names that comes into the hospital, and he just dealt with that same issue with the person before me. When I informed him that I was American born and raised in NY and how stupid he was he said nothing. He nerds to be fired.

For the ER, another example of Shady Grave! If give then opportunity take your loved ones to Holly Cross in Germantown! The techs come in, never identify who they are and what they are doing! Watch a nurse not leave her station for 45 minutes! When asked a question, I was blown off! Didn’t see a doctor for my loved one for over an hour once bright in by ambulance… Rude disrespectful, couldn’t give a damn… typical Shady Grave!

Honestly, if it wasn’t for me being born in this hospital twenty odd years ago, I would never come here. The staff is really inexperienced and push a lot of unnecessary tests on their patients.
Came here cause a family member fell and definitely needed stitches, but in the end the ER staff said it had been too long to stitch the wound. They proceeded to do 20 million other tests and kept my family member in the hospital for a 24 hour watch.
The day my family member was released, the doctor seeing him said, «not sure what the ER staff was thinking, they definitely should have stitched his wound» –_​–
My family member is okay, but now has a unnecessary large scar on their forehead that could have been more discreet if it was surgically stitched!

4 hours and counting until someone checks on me. If my concussion is as bad as they make it sound, i can easily fall asleep within this four asleep and end up in a coma. And they won’t know til they check on me 4 hours later.

Never in my life would I EVER be a patient again at this fugazzi ass ER! The nurses were rude! The «emergent» nature of your problem WILL BE UTTERLY IGNORED! If it’s the middle of the night and they’re not feeling like moving, they wont hesitate to tell you there is ONLY one doc on staff, like you care or should even know that… wtf…AND they will basically toss you into a bed and let you SIT and damn near DIE until they feel like getting around to you. They even discharged me before getting my lab results back. Results that showed I was deathly ill. When they got around to telling me, I was already checked into the VA hospital, ridiculously ill thanks to their negligence. Aesthetically pleasing, and neat and clean, yes… maybe its because no one is working with any urgency? SMH… I don’t know you but I care about your health and your children’s health. Go to the next available facility because this joint should be ashamed. I would give this medical nightmare NEGATIVE stars if I could! ⁰⁄₅!

No blood tests etc. prior to doctor arrival. Very very slow to see a doctor with potential stroke victim. No nurses checked on patients condition. Not a good experience.
Have been waiting 2.25 hours to see a doctor and continue to wait.
Update, waited 4-​hours to see PA, very nice.
CAT scan completed at 4:15am. Released at 5:00am. No definitive issue found.

Terrible. Staff is rude. Long wait times. Security guards are on their cell phones or chatting with peers laughing. Same with police officers. Oh and forget about asking for a wheelchair. There are none in the ER area and you have to search for them yourself, and if you ask for one no one will help or assist. There are 2 computer desks working and fully equipped in emergency room but only one person doing «work.» All staff have lack of enthusiasm, empathy, no work-​ethic, and show no compassion. Zero stars out of five.
Update 6÷16÷2015 — Nurses here are the WORST. They are very demeaning and talk down to you like you are a little 5 year old child. They don’t communicate with each other or the doctors. I don’t see how these nurses are employed here…

This review is for the ER.
Was here with my grandmother and everything about our experience was terrible. The lady who came to get our info into her computer was the only nice one who actually seemed to care and answered our questions. The people who were actually supposed to treat my grandma were very rough, yelling and laughing right over her as she was in pain. Everything took HOURS and they would come, do something to her, and leave. And we would wait… for over an hour… each time. We didn’t even know what exactly we were waiting for! They wouldn’t tell us what the next step is or when they will be back or anything of that sort. Ugh, just not a good experience at all. Maybe next time we will try Holy Cross.

Sirens blaring, lights glaring, and the hustle of people and machines are what greets you on your arrival at the emergency room. No one wants to go to the emergency room and no one plans on going to the hospital. It is one of those rare instances where you make the decision I have to go, I am really sick, and I need help now!
Unfortunately, I found myself in that position last Monday night. I will not scare you with the symptoms, but know that when I called my son in the middle of the night and said «Help!» The hospital was where we needed to go.
The good news is that the admissions staff saw how ill I was and had me in triage in a matter of minutes. A few minutes after giving them a brief medical history they escorted me back into a treatment room.
The staff was warm and helpful. I on the other hand was not a great patient. Realize that I am not giving stars for their fabulous food, comfortable hospital gowns, or beautifully decorated rooms. I am giving them five stars for helping minimize my pain, diagnosing the problem, and getting me the help I needed.
My ER doctor was great! He did not give up trying to stabilize my condition and comfort me.
My son, Mike B., should be nominated for sainthood. Did I mention it was his birthday? Way to go mom, you really know how to make it memorable.
No one wants to go the emergency room, no one plans on it. But, take comfort when you do need it, there are kind and skilled professionals who are there to help.

Pretty good, not like they used to be. «shady grave». Forgot to check in tonight, but had a bad reaction to my protein powder on the way home from the gym. Entered the emergency room around 8pm ish, didn’t need to fill out additional paperwork, and was seen in 5 –10min. They ran a few preliminary tests, chest x-​rays and gave me some pepcid and benedryl. After waiting a good 45 minutes I decided to check myself out and go home. Apparently they wanted me to stay for an IV, heart tests and eventually to see a doctor, but with the intense snowfall going on outside. I wasn’t really in the mood to wait. Realized when i got home that my new whey powder contains milk. I had thought I’d outgrown my milk allergy (since I can eat practically everything), apparently I did not. xD