7-Eleven

LISTEN, do not have a Payment App if you’re going to rush customers with an attitude in paying.
I don’t even drink Coffee & was an innocent by-​passenger on both visits. Yet, I’m all for good customer service especially for these quick marts I grew up on, so Sir excuse you.
Just because you’re offering $.50 Coffee, doesn’t mean you can offer cent-​less customer service. If I take the time out to sign up for a rewards program of my liking, then allow me to like & utilized it at the same dang time.
You can offer me free coffee or tea or what have you, I will not patronize this location ever again. She’s lucky she was driving & holding her cup. Understood by the FAM crew as well, where do you think they got their coffee this morning??? It was not here.
Customers are the main component to a business’s success… Juan Valdez would not appreciate this caffeine bean nonsense.
Store Owner/Operator/Manager…work on your customer service skills.

I had the WORST customer service experience I’ve ever had in my entire life at this location earlier this evening. I asked for an order of mozzarella sticks and was told that I had to order more than one order, that they wouldn’t drop less than 12 (4 pieces is an order). After being refused service by one employee, I asked for his name and the manager and he took off his name badge, walked from behind the counter and said he didn’t work there.
The other employee saw what was happening and offered to help me. The previous employee confronted the other one about fixing me food then proceed to scold him in a foreign language. A white man came in shortly and the employee who refused to help me literally ran to help the man that just walked in. The white male told the employee that I was in front of him, and the employee said he helped me already. He lied to the man by telling him they were out.
Once I got my order, I processed to leave and thanked the employee who helped me and the rude one yelled «next time you don’t do it. Don’t do anything for black people.» I couldn’t believe my ears! I asked him to repeat himself and he smiled. I asked if he just said not to help black people and he remained silent. I asked for a refund and stated, «I won’t use any of my black dollars here.» Then he said, «now you want a refund? Why do you come here and cause trouble? You give us hard time and you don’t want food. This is why I don’t help Niggers.»

It’s convenient, that’s what keeps me coming back.
The customer service in there is good. That’s not as important considering it’s a convenience store, but it’s a welcomed thing.
I do wish they carried the crumb donuts by tastycake, those were my absolute favorite.

I’ve been here several times at the crack of too early in the morning. The staff is always courteous and fast on the register, which is just what you need first thing in the morning.
The store is clean and well-​stocked.

Cool peoples… never had an issue with customer service. They always have fresh coffee and serve me with a smile.

I too love 7 – 11 and frequent them always buying coffee and their mini beef tacos. However, I will not return to this location. I ordered 8 tacos, and didn’t mind waiting for them to be cooked since I like them piping hot anything anyways. While I was waiting i asked for a bag for the other items I’d bought, and he told me it’d be 5 cents. I get bags all the time and have never had to pay for them, in fact they’re usually offered to me (he never offered one) so of course I was confused. He then proceeded to say how its been the law for 5 years… well it was rude of him to assume everyone who enters the store would know this, especially near a military hospital that I’m sure has a plethora of out of town visitors that wouldn’t know this, but also because I’m a Virginia resident and have never shopped in MD. Either way, I paid my change and went on my merry way. I got halfway down the road when I started eating them and I realized that only 2 of the 8 tacos were actually kinda hot, the rest were still frozen. Now I have 6 frozen tacos, nowhere to heat them up (and no time to go back to the store), and I’m still hungry.
Update: When I got home 3 hours later I heated the tacos up. They would’ve been great, except for the fact that I asked for beef, saw he charged me for chicken, confirmed he heated up beef, and inevitability received chicken. Worst service ever.

I will start by saying that 7-​Eleven, as a company, is a great american blessing. I don’t know what I’d ever do without them.
THIS 7-​E, however, makes me so ungodly angry. There is a woman who works there who goes out of her way to NOT serve my boyfriend and I every time I try to go there.
It’s been three visits now. The first time, we wanted to trade in a couple of scratch off tickets. She told us no. point blank, «no, i have customers.» So we walked to the McDonalds next door, got a burger, and came back when the entire place was empty.
She took our trade in tickets, started processing them, and then, before she gave us our money, she started ignoring us AGAIN. I said, «Excuse me, can I just get my four bucks? i don’t even want to buy a ticket anymore.» And she YELLED at me: «I told you i had customers and if i had customers i didn’t have time for this! I told you! don’t act like i didn’t tell you!»
The next customer in line, who she was ignoring us for, walked over and made a nice, lengthy PowerBall purchase, choosing numbers very carefully. She made a nice point of giving him her undivided attention.
It took fifteen minutes of standing there to get the four dollars I was rightfully owed. I will NEVER go back there again – and if I ever do, it’s going to be to retrieve that woman’s name and call the Maryland Lottery authority, to let them know that their retailers are REFUSING to serve customers.
BEWARE. 7-​Eleven can be such a wonderful thing. This one is being run into the ground, and doing the company at large no favors.
By the way: the only reason it has one star is so you would be aware I deemed it that bad, and didn’t forget to put stars altogether. If it would show all the holes where stars SHOULD have been, I’d have left none.