1st choice collision

After reading positive reviews here, I decided to let them take care of my car. Turned out it was a big mistake…
Geico estimate was 3 – 4 days in body shop, replacing damaged fender, headlight and repainting front bumper.
Well, they kept my car for more than 3 weeks, never calling back as they promised. When I called them everytime I heard the same old story: «It is almost done, we need to do some testing, because it is very important». Guess what? Looks like they haven’t done any testing at all, because after I picked up my car there were:
— a huge leak of antifreeze
— driver door soundproof was broken, I now hear air blowing inside while driving
— new headlight (left) shine much brighter than the old one (right)…which is good, but what should I do with another one now?!
— front panel inside was dirty
I had to drop off my car again, so they fixed leak issue (it took them 3 more days), as for door issue they promised to call me back on Monday-​Tuesday when they get a cover part, but it’s Wednesday and I’m still waiting for a call.
Worst experience with this body shop.

April 2015 — My car got hit by a hit and run in a garage. The rear bumper was cracked so I called Geico and chose to visit 1^st Choice Collision since they have great reviews on Unilocal!The shop is convenient because they have somebody from Enterprise rent a car working on site and a Geico representative (Matt) who’s also on site. Everything went well at first. I inspected the vehicle with Matt and he explained the process, the rental guy came out and he gave me a rental that i was happy with. I made sure to take a video of my car prior to leaving it just incase any additional damage showed up. (HIGHLY RECOMMEND)
A week passes and my car was ready for pickup. I show up and I see that the repair was done half ass. There was some buff work that needed to be done because there was dust under the paint (not a big deal) but also the bondo slightly showed under the bumper and there was damage close to the original damage spot. and since my car is a 2014 I want a damn near perfect job. The shop manager told me to come back in a week and they would fix is when they were less busy, He also tried to argue that the additional little dent/​damage was there prior to the accident (I had proof that it wasn’t since I took a video). i argued with the manager and told him that I wasn’t taking anything less than perfect and I would keep my rental for as long as it took. He told me that’s not the way it works and I can’t hold onto my rental. I asked him if he would find it acceptable if the tables were turned and somebody were telling him what he was telling me? He told me my car would be done that same day and I could come back that afternoon to pick it up. Ok, so I came back that afternoon and the car looked great… everything was as expected and I was happy to accept delivery.
Fast forward until 2 months ago, i noticed that with the weather the bondo (or whatever they used to repair the bumper) started to show under the paint after some time. I was upset about this and attributed it to half ass work. but let it slide because what was I going to do now? lesson learned right? Well. Unfortunately/​Fortunately for me I was involved in an accident in October and my car is currently in another shop that isn’t Geico affiliated. Because my car is in the shop and was damaged on the completely opposite side of the car, I called Geico to re-​open my previous claim and they opened a supplement estimate. A representative from Geico came out and they agreed to have it repaired (Meaning, Geico saw that the job was half ass and required it to be done again 4 months later!!!) If that doesn’t scream STAY AWAY FROM THIS SHOP!!! enough what will. Well, maybe this will: When my new shop took off the bumper he found that the plastic pieces that hold the bumper were cracked. Yes, CRACKED! 1^st Choice Collision LLC did a poor ass job and HID damaged parts underneath the original damage. They hid the damage and did a half ass job on the repair. I’m pissed!!!
F*C*** THIS SHOP AND EVERYTHING IT STANDS FOR! Customers be advised! Your car may appear ‘fine’ but it could very well be that there is damage underneath that is being covered up. Don’t go with a Geico shop that is more concerned with volume and getting you in and out, only to do half ass work and see the damage later. Make a wise choice!!!

Ok so after getting in a little fender bender, I was so stressed. I just wanted to get it taken care of. I went to this business 1^st choice, as it was the first one in my area recommended by my insurance company. When i first got there, i was greeted by there friendly staff and the whole process was smooth and my car looks brand new. I cant even tell where the dent was. Best Experience ever!

I had high hopes when I was referred to to 1^st Choice Collision after filing a claim with Geico to repair body damage from a hit and run and driver. The transaction started out being handled pretty seamlessly. A Geico agent was there and shortly thereafter an Enterprise rep showed up with a rental.
The problem is in their actual repair and body work. The repairs did not restore our car back to its pre-​accident state. They neglected to replace the bottom panel beneath the door that was completely scraped most of the way along its surface. I think they might have tried to buff it out, as time has passed the prior damage becomes more and more evident. The door panel has black fingerprints embedded on the transparent pieces that are glued on. Our car definitely was not washed or cleaned. It crushes me every time I look at it.

My experience with 1^st choice was top notch and I will be recommending them to everyone looking to get repair work done post collision. I was rear ended and GEICO was handling my claim so they told me I had to go to a certified GEICO repair shop, so I chose this place because it was closest to my work. I was not looking forward to the annoying process of getting my car fixed for something that wasn’t even my fault. Matthew was my adjuster and he was very good at setting up my account and explaining everything before they began doing work on my car. He was super professional and friendly! Next, Tyler set me up with a enterprise rent-​a-​car quickly upon arrival at 1^st choice.
A day later my car was ready for pick up. I was only having them do minimal work to get rid of the scratches and make sure my car didn’t rust. WOW was I surprised when I picked it up! The accident looks like it never happened except for the dent that I opted to leave on there in lieu of a nice check. They VACUUMED & POLISHED my car too. The repairs have a lifetime guarantee also which is nice. Every single person that helped me, from the receptionist, to the claims handler, to the guy who did the actual work on my car, wanted to go above and beyond to make sure I had the best experience. A++

I agree with all the positive reviews given by others below… they’ve said it all.
I’m just adding myself to the list of satisfied customers.
.Efficient, professional, great customer service.
They are awesome!
They do great work!

My experience with 1^st Choice Collision was great. I reviewed the list of affiliated shops on Geico’s list for one stop handling, and this one had the best reputation.
When I brought in my car, I was promptly greeted by someone from 1^st Choice and the process was explained. The paperwork for my Enterprise car rental was completed while the Geico representative was finishing up with someone else.
When I picked up my car, I had the same great service. I turned in the rental car and they reviewed everything they had done to my car. All in all, it was the smoothest process I’ve experienced with handling auto repair with an insurance company. I like the fact that 1^st Choice offers a lifetime guarantee on their work and takes pride in having satisfied customers.
What really exceeded my expectations was the way they cleaned the inside of my car. It was close to the quality I see when I have it detailed. I would definitely recommend them.

I had a couple of deep scratches on the rear bumper of my 2014 Mustang after Black Friday shop-​hop. This collision center is certified by GEICO so I decided to go with them notwithstanding my dealership’s highly ranked one. And that was a smart move. Guys at 1^st Collision did an awesome job in just one day. My bumper is like factory-​new! One more thing to notice how helpful Robert Reid, the GEIGO representative was. Definitely the best experience I have ever had.

1^st Choice Collision provided excellent customer service! I just picked up my Toyota Solara today and couldn’t be happier with the results. From Sandy’s daily updates to the gentleman who did my car walk through when my car was ready. Again the BEST bodyshop I have ever been to. I strongly recommend 1^st Choice Collision !!

I have to agree with most of the other reviewers that this was the BEST experience I have ever had with a body shop. I first dealt with 1^st choice through someone else’s insurance when my car was hit. They were extremely nice, accommodating, and they did a great job with the repair. But I also asked them, on two occasions, to repair damage I had done, which was too small to put through my insurance. Both times the estimate was incredibly reasonable. Everything was explained to me fully. All of the people I dealt with were extremely kind, professional and pleasant. In one case, when a problem on their end prolonged the repair time (and I was paying for my own rental car out of pocket), 1^st choice offered to pay for the rental car for the additional day it took to complete the repair. They followed through on this offer, and did a beautiful repair job. I HIGHLY recommend 1^st choice!

I had a great experience with 1^st Choice Collision! After drunk driver took a wide left turn directly into my parked car late one night (thanks!), I called Geico, and 1^st Choice Collision had the best Unilocal reviews of any place in their Auto Repair Express system in my area.
From the moment I arrived for my appointment and the adjuster (Robert) met me at the door, everything was completely seamless, transparent, and speedy. I dropped off my car, went over the damage, picked up the rental car and was out of there in less than 10 minutes.
Later that day, 1^st Choice Collision, Geico, AND Enterprise all called to check in, make sure I was satisfied and had whatever information I needed. 1^st Choice called me regularly throughout the next week to update me on the progress of the repairs. There was never a time I didn’t know exactly what was up with my car.
4K of repairs were done in just a week. I picked up the car yesterday and it looks awesome!
I have to say, I wasn’t particularly dissatisfied with my previous insurance company, but Geico has really knocked it out of the park with their Geico Auto Repair Express system. Soo many fewer steps than the traditional system of having to convey information from the insurance company to the repair shop to the rental car company… And 1^st Choice Collision is the cream of the crop in the Auto Repair Express system, definitely.
If you’re trying to decide where to send your car for repairs, you should send it here.

I have to say this was the BEST experience I’ve ever had not only in regards to repairs on an auto accident claim but with anything having to so with customer service. The whole process went so smoothly, it was surreal.
Robert Reid, the Auto Damage Adjuster, welcomed us and explained every part of the process from the repair, the rental car and the pickup. Since the car was rear ended. He explained to me that they would take off the bumper and examine all the tabs and stuff behind the bumper to make sure there was no additional damage. He gave me all the paperwork reiterating the process along with contact information in the form of business cards in a pamphlet with numbers to each person involved from Geico, 1^st Choice Collision and Enterprise, so that everything I would ever need was perfectly accessible in the packet. He emphasized the committment to making sure the repairs were done perfectly and guaranteed for the life of the ownership of the car. I found great comfort in that.
Everyone at 1^st Choice was amazingly friendly and accomodating. They called me every day to let me know the status of the repair. When it was completed 2 days later, we dropped off the rental and picked up the car which was meticulously cleaned inside and the work was perfect. Since it was a half day for my 10 year old, my concerns about being able to pick her up on time at the bus stop were put to rest as we were in and out of there in less than 5 minutes!!! WOW. Talk about efficient.
While the car accident was unfortunate, the care, compassion and mind bogglingly efficient service was frankly off the charts.
I wish Comcast, Pepco and Verizon would take note of what perfect customer service is from these guys. I’ve rarely come across service SO PERFECT that I was compelled to write a review… but this one was meant to be written. My hats off to 1^st Choice and Geico for transorming what normally would be a time consuming, frustrating process into a pleasurable experience. Thanks Robert!

My claim was handled by First Choice Collision in Rockville, Md. I was not at all happy with their service. First, they took an inordinately long time to repair the collision damage — a full month. They did not keep me informed on progress or setbacks, and rarely followed up after promising to return my calls.
The car was returned to me with the sensor system not working. After another week of waiting, I finally got it back in full working order. They did provide me with a rental car while they were doing the additional repairs during that time.
As a customer, I felt brushed off. I know companies do not have time to keep customers up to date on every twist and turn in the process, but I was not asking that. I heard nothing for the first two weeks. After that I started calling for updates. It was inconvenient, to say the least, to not have my car for so long, but in my view there was no push to get the job done. There was no explanation of why the repair took so long, which would have been appreciated. A few phone calls might have prevented such a negative review.
I will not use this company again.

I had a great experience here and would highly recommend. I took my subaru impreza 2012 here late last year (in 2013) and they fixed my door which had a huge gash in it from hitting a pillar. They returned it very quickly and did a great job fixing it. They even cleaned the inside of the car and cleaned the outside. They also got rid of some scratch marks (unrelated to the dent) at no extra charge.

Great service. So friendly and very timely.

I was referred to 1^st Choice Collision by a random mechanic in the Rockville area who I asked what I should do about the damages to my car after I had a fender bender last Saturday. You can find 1^st Choice Collision behind the Jiffy Lube off Nicholson (pull into the Jiffy Lube entrance and drive up the hill and you’ll see it on the lefthand side).
A guy hit my car from behind and scratched up the rear bumper and did not want to go through insurance. I went to 1^st Choice Collision on Monday and had an estimate by the manager Norberto. I though the price for the repair was reasonable and so did the guy who damaged my car after I talked to him on the phone. I dropped my car off on Monday afternoon and picked it up on Wednesday afternoon.
The job they did was excellent. They checked the bumper’s internal components and did not find any damage or find anything that needed to be replaced. They used real Honda paint so the color of the bumper matches the rest of my car. The rear bumper looks as if it’s brand new with no trace of the damages! The cost also ended up being slightly lower than the estimate he originally gave me.
Their office also did not have a problem taking the guy who hit me’s credit card information over the phone so that I did not have any bill to pay.
Overall, I had a great experience with them and would recommend others to 1^st Choice Collision.