Verizon Wireless

Interestingly Verizon responded to my review by saying they would look into it. It’s been weeks now and nobody bothered to contact me so how are they looking into it???

There is no negative number low enough to reflect the abysmal customer service consistently provided by Verizon throughout the years I’ve been a slave to their admittedly superior phone service. Tonight’s nightmare included 4 hours on the phone with 6 different reps, none of whom had a grasp of what had gone on before they got involved. Each one was ruder, more dismissive and less helpful than the one before.
None of the things they said would happen e.g. «just confirm the change on the email I’m sending» was true. None of them could solve the problem and they all just dumped me off on someone of equal or greater incompetence. It all culminated with me calling the «direct line» provided for further support which ended up being a general service line and the necessary department was closed despite the previous rep telling me specifically that they’d be available at the time I called.
I’ve been a Verizon customer for at least ten years but enough is enough. I’m switching and you should too.

We made the mistake once of going to a non-​Verizon owned store, never again. This Verizon owned store is very crowded with customers nearly every time I go there. I’m prepared to wait to get help as well as completing a transaction — no big deal except for the constant running to feed the parking meter. The last time we were there, we got two iPhones, two Morphies, glass protectors for the phones, a mini iPad 3 with case and glass protector, two UE speakers and a Canary security system. Before discounts, trade-​ins of our old phone and tax, the bill was nearly $ 1800. Guellermo, the sales rep, took his time to help us through the process and explained everything to our satisfaction and got our purchase down under $ 600. He checked our service contract to make sure we had the best plan to fit our usage. We’ve always had helpful and well trained agents. I was reluctant to buy the UE speakers because I’ve owned Bose and Sonos over the years. Because of Verizon’s 14 day return policy, my reluctance to buy was eliminated. The UE speakers have a great sound, are water resistant and easy to use plus Verizon’s price was lower than B&H or Best Buy or Amazon! We rerturned the Canary system — nice idea but way too many software issues. Verizon took the Canary back, no questions asked and issued a $ 216 credit. Maybe when the bugs are fixed I’ll try it again. One of the Iphone glass protectors started to seperate from the phone and Guellermo replaced it free of charge. When we’re ready for new equipment, we’ll be back

Bought an $ 800 phone + case + screen protector. Case broke next day. Screen protector was installed by an associate which had a lot of bubbles. Was told they will go away in few days. Manager said it was a courtesy that it was installed in a first place and it will not be replaced — you just lost a customer over a $ 10 plastic screen protector and 10 min of your time to properly install it which should have been done in the first place.
Do your self a favor and go to another store — plenty of options around.

I never have taken the time to feel compelled to write a review but that quickly changed when I had a negative experience recently at this Verizon store. I work in healthcare and thrive off the customer service that I have to provide on a daily basis and was appalled about how rude I was treated at this store. Out of the 10 or so associates there, only 2 had a pleasant demeanor and were helpful. The others were RUDE, arrogant and gave off such a negative vibe like they had better things to do then actually do their job which is to HELP the customers! Don’t bring your troubles and attitudes to work! Sad to say that I can’t even go to my own Verizon in my town due to such poor customer service I received!

Kiara (or however you spell it) was SO RUDE! I had to request a different associate and I witnessed her being rude to other customers as well while I was there. Jessica was very nice and helpful though!

I have to agree with the negative reviews!!! I got an iPhone 6 that I needed to activate and transfer my pictures from my iPhone 5. I understand it was after the holiday and the weekend, I get that. I asked the worker that answered the phone about the how long the wait was AND about transferring pictures over. He told me it would take an hour or so to transfer pictures and that there was a 45 minute wait. Once I heard this I started to delete pictures off my phone and I left about 100 on.
I called the next day which was a Sunday and was told once again there was about a 45 minute wait AND they can’t transfer pictures over. I said to the worker, REALLY? yesterday I was told that wouldn’t be a problem and today it’s a problem?
Needless to say the worker was at a loss for words when I called him out on it and that’s when I decided to call the Lynbrook store and go to them. There was no wait AND believe it or not they were able to transfer my pictures onto my new phone! I was in and out of that store in 20 minutes! It doesn’t get any better than that!
Don’t waste your time dealing with people that don’t want to work, go to the Lynbrook store!

Very nice and friendly associate David, took my problem with my phone as far as he could then introduced me to his manager, Richard. Richard went above and beyond my expectations to help me with a problem I had with my phone, even though I no longer had a warranty on it. Thanks Richard. It makes me happy that I have been a verizon wireless customer for 13 years.

I think the staff must be writing the 5 star reviews, if I could give minus score I would. I have been in the place many times and every time the service has been HORRIBLE. The wait is long and then you usually get an attitude served along with lack of manners in general.
I went recently to get a new phone. I sat with only one other customer with our names on a list for at least 20 minutes. There were 2 guys who were actually working and four in the back chatting, laughing and talking about their dates, lunch and assorted other personal details. The woman who appeared to be the manager was one of them. Then, four or five people walked in at the same time and she got the people out of the back and told them to take care of customers. She had the nerve to ask one of the two that were working the entire time, how much longer he was going to take even though his customer clearly was buying several items.
I had the misfortune of getting her to «help» me. She was not happy, never made eye contact, kept walking away without saying anything and was generally rude. If it was not for Verizon coverage I would switch. I left, I got to frustrated and did not want become as rude as her so I left. I strongly dislike this store and have never had a good experience (been here 5 or 6 times) and a have never waited less than 20 – 30 minutes for questionable support. Why does Verizon hire such rude people and then not monitor the goings on of these stores. I wish there was another alternative, I would definitely change carriers.

The staff are really nice and patient but the wait for sales is way too long. My suggestion is get there when the store opens.

This is a very good store I love the customer service back there especially the woman with the nice nails… Some customers are really unbearable and impatient most times us as customers can be difficult and they have a lot to deal with I commend them. Imagine dealing with that all day I would break! Good service, convenient except for the meters.

i went in the first week of august to purchase a new iphone. I went in and one of the sales associates helping me told me that unfortunately because i was not listed as an «account manager» I was unable to purchase the phone. he was very nice and informative. He even made a great suggestion price wise and was super honest. Today I came back in to follow up with his advice. He was unable to help me so I had another associate help me. As soon as he began helping me I told him what the last person who helped me had said. I let him know that I made it so that i was an Account Manager and I would be taking someone else’s upgrade in my plan with their permission. He automatically said he could not take someone else’s upgrade on the computers. which is a lie because I have done this before. and i insisted that I could go onto my phone to switch the upgrade. he asked me for my license because i guess he thought i was lying? Really disappointed… I made the trip to this store and this is the SECOND time i am walking out with empty hands. all i wanted was a new phone. I had the money ready and i had an awful experience… Do not go to Verizon Rvc!

THE ABSOLUTE WORST CUSTOMER SERVICE THAT I HAVE RECEIVED.
I was told on the phone from Verizon Customer Support that I could go into the store, and they would give me a brand new phone to replace the one I currently had. Well I went into the store and was immediately treated with an attitude by Alicia, who was not helpful. I then asked to speak to her manager, who was Christine. I explained the whole situation to her, and explained that I was undergoing treatment for cancer, which was why it took me so long to get into the store. She looked me straight in the eye, and told me «Thats not my problem, and I can’t do anything for you.»
Are you kidding me… What kind of customer service is that. I will never go into this store, and will not be renewing my contract with Verizon.

A very good store. An excellent selection of accessories. The staff is very helpful. Will be back.

In a crowded store, packed with people, we received excellent service. Stephanie took the time to answer questions, and explain options. Full stock of items and knowledge that surpasses that.