Orlin & Cohen

Don’t. Find a less busy practice who will take more than six minutes with you after waiting 150 minutes. You’re there for a reason.

First off the administrative and clerical staff needs some serious re training in scheduling and patient communication. The RVC office is constantly over booked and there is no formal procedure in place to contact patients if the Drs. are running behind. A 2.5 hour wait is excessive under any circumstance (this happened twice). Its unacceptable with the technology to contact/​text patients directly. With that being said,
Dr. Faust gets ten stars. He is a wonderful and caring Doctor. We could not be happier with his knowledge and bedside manner. Dr. Faust explained everything and was able to make us feel confident and secure in the decision to have back surgery. All went well and the patient is recovering nicely. Thank you Dr. Faust.
Orlin and Cohen is very lucky to have you on their team!!! First rate Doctor with in an administrative/​clerical staff lacking professionalism regarding scheduling and accountability.

Dr. James Germano did my Total Hip Replacement 2 weeks ago. I am home and doing therapy. I will start outpatient therapy on Monday. Dr. Germano is the best. My scare was done nicely too. He is a caring surgeon. He explains everything fully and you leave his office feeling at ease. I recommend him 100%. You will not be disappointed.
I don’t want to forget his assistant Scott. He is awesome too. He is the one that stitches you up after your surgery.
Sheila
November 24, 2015.

Came here following a car accident, and this place gets the job done.
They are very busy, so pack a book, but the doctors know what they are talking about and once you get in the room they get you in and out, which I like.

If I could give Orlin and Cohen 0 stars I would. I was referred to Dr. Milchteim by SNCH urgent care which should have been a red flag at that minute. They fit me in the next day for an appointment. When I got into the exam room the nurse cut off my brace which was holding my injured knee in place. I was then taken to X-​RAY. I was told by both SNCH urgent care and Orlin and Cohen that I would not need another X-​RAY because Orlin and Cohen could pull up my records from the EMR. I was told upon check out that I would be charged a 30 dollar co pay for X-​RAY. I have never heard of this before and will be appealing it to my insurance company. I left Orlin and Cohen just being told to use crutches an MRI was scheduled for the next weekend but the doctor was going on vacation so he wouldn’t be able to read it. He left me in pain and told me to taken ibuprofen. I have been taking ibuprofen six times a day which is detrimental to many of your body systems. As I was crutching home I was in so much pain my knee gave out. I drove to my local urgent care who actually LISTENED TO ME. They scheduled a STAT MRI, follow up appointment with a new orthopedist the next day to assess if I needed surgery or not, and placed my knee in an immobilizer which helped tremendously with the pain. MD at Orlin and Cohen said I didn’t need one. There is torn cartilage in my knee which will need surgery. The MD at Orlin and Cohen told me all I would need was PT. DO NOT GO HERE if you value bedside manner and quality of care. As a health care professional I was absolutely disgusted with the care I received here.

I’m giving it one star simply because the doctors here are fantastic and very talented. They are informative and do spend time with you. Everything else here totally sucks.
If you have a job with scheduled hours, don’t bother coming here, especially an «early» appointment before you have to go to work. They overbook and 4 other patients will have your same appointment time so you’ll be waiting over an hour. Every. Single. Time.
I had called and requested an 8/8:30 appointment so I could go over MRI results that my Dr here had ordered. I sign in and already 3 people are ahead of me. «OK,» I think. «My appt should be quick according to the lady I spoke to on the phone because he’s just looking at results.»
My appointment was at 8:30, it is now 9:00. Still in waiting room. Oh, and the receptionist has the nerve to ask for my copay. I ask «when am I seeing the doctor? My appt was 30 minutes ago and I have to leave soon so I’m not that late to work.» She goes «oh well I don’t know if he’s in yet.» I inform her I won’t be paying my copay until I see the doctor.
The last time I was here, I walked in at 1:30 for a 2:00 appt and wasn’t seen until 3:50.
Don’t let these people push you around if you do decide to come here. My suggestion is bring a book or an iPad to entertain yourself and a sandwich because you’ll be here for a while. This practice is terrible because they can be-They’re so large that it doesn’t matter if their patients are unhappy. They’re taking over orthopedics on LI. My suggestion is go to a smaller practice that is not affiliated with OCOA.

Not impressed with the level of care at this factory, I mean facility. Always a ridiculously long wait and no real concern for the patient. I had to beg for a prescription for pain medication for my husband and was told by the doctor that he should take an Advil. He also said that men are such babies and can’t take any pain. I later had to beg for an MRI when the recommended physical therapy wasn’t helping and he was feeling worse. The MRI showed four herniated discs pressing on nerves. Only when these results came in weeks later did the doctor show any concern for my husband. We weren’t interested in continued care from Orlin and Cohen by that point. He’s being treated elsewhere.

I am a 53yr old registered nurse who suffered with arthritic knees for years. A large group of orthopedics in Cedahurst refused to see me again unless I agreed to surgery.
Dr. Price (from Orlin and Cohen) took the time to explain and try many different options. 3 yrs later I was ready for surgery and was referred to Dr. Germano. My total knee replacement was flawless, Dr. Germano saw me in the hospital several times and for f/​u appointments. Both Dr.‘s Price and Germano never rushed me through a visit. They listen to my complaints, answered my questions honestly and sensitively and shared in the joy of their patient being finally pain free.
I would and do highly recommend these doctors.
Nancy Storch R.N.

This place is so poorly run. They told me to rush in for a 4:45 appointment and sat for more than an hour and 45 minutes. Finally went up to the desk to reschedule and they didn’t want to give me my copay back. I had to argue with them that I was sitting for almost 2 hours and there are still 3 people ahead of me. Seriously, I think they need to change their office management.

I was here for a second opinion. The office wait was quick. Dr. Saleem spent a long time with me and reviewed all records and information I brought. Dr. Saleem explained the condition in detail and the only real solution… another surgery… uuuggghhh!!!

The wait here is always SO LONG. Why do they insist on overbooking their doctors? I waited what seemed like forever for the doctor to tell me that I had to wear a brace because of a possibly compressed nerve. I walked out with not much more information than when I had started, and wasted an hour waiting in the process. Ugh! Unfortunately, this is one of the only orthopedic gigs in town, so looks like we all have to suffer.