Cedarworks

We have an indoor set. Even for a tiny set you have to use an installer. The installers use drills to put ours together and left me with stripped out screws. Problematic when I wanted to expand and reconfigure. Thankfully I had hand tools that did the trick much better than this bits they left me. It’s awful I can’t get the company to ship me parts or extra screws. But our local hardware store had screws that worked just different finish.

I am so very disappointed in the customer service at CEDARWORKS. Two years ago, I ordered a Frolic 4 for my visiting grandchild. When it arrived and we put it together, we were confused by the fact that the baby swing rope was so long, the swing almost touched the ground. But the family was coming, and my resourceful husband just hung the swing from our arbor where the length did not matter.
Two years later, in anticipation of another visit from our now two grandchildren, I called to see about expanding our set and mentioned the strange long ropes on the baby swing. The rep said something to me like, «Oh that was a problem we were having, and we should have sent you a replacement.» But now, she said, since it was two years later, there was nothing they could do about it.
Really? THEY made a mistake and it was up to ME to figure it out and contact THEM?
I wrote an email to customer service about my disappointment, and now it is two weeks later and no one has responded AT ALL. So today I wrote to the company president, Mr. Brown. I hope he is aware of these problems in his company.
What is so puzzling is the fact that this company was willing to lose potentially thousands of dollars of business from me because they did not want to replace a defective $ 25 dollar swing, or even talk about the problem.
Penny wise, pound foolish.

We enjoyed ours for many years but when I called to replace rotted rungs I was also told they didn’t sell replacements for my set so essentially it is now useless and all we can do is send it to the dump. Not quite the long life I originally was led to believe for the $.

Enjoyed our playset for 9 years, but now the monkey bars have rotted (the rungs) to the point where my 8yo could just pull it out without applying much pressure! Yikes, and there’s no way to replace the rungs. So be advised that although the literature states you can get 20 years, you might not.