Verizon Wireless – 4G Wireless

I wish I could give this place no stars.
This will be the last time my family interacts with this Verizon location. I wish I had read the reviews here before continuing to come here because now it all makes sense. The employees here don’t know what they’re doing, everyone will tell you a different story when you ask the same question. My husband switched to the iPhone using his Edge contract and decided he didn’t like it, and wanted to switch to the S6. This store ordered to phone and told him it would be in Monday, well it didn’t arrive until Thursday. When he called to see if he could come get it, he was told over the phone it would be no problem to go in and switch it out. When he got there the rudest employee told him he couldn’t perform the switch without bringing everything from the iPhone kit (including the screen protector that THEY put on the phone! You can’t resell that!!) and forced him to leave without the phone he already paid for (he was on his way to work). This is completely unacceptable when at a different location he switched to the iPhone and was able to take home his old Droid with him to transfer files at home! Not to mention I’m familiar with the Edge contract (after reading allllll of the tiny fine print) and you do not need the entire kit to perform a switch– everything has to be cleaned, sterilized and relabeled to resell as refurbished. This store is obviously pulling some shady maneuvers and NO ONE should come here! He’s currently sitting there with ONE person at the front and THREE people in the store. The lack of customer service is atrocious. We will be contacting Verizon corporate directly to see what they say, but everyone else BEWARE. DO NOT COME IN HERE.

STAY AWAY! Just like the other guy said, this place is PREDATORY! This is NOT a verizon corporate store depsite the name verizon plastered all over the building. Bought a new iphone 6s from them. I went to pay for the phone and it was $ 40 more than I expected. I asked why was it so much and they said because they had to add $ 40 for this new special sim card with some kind of new special technology. Like a sucker I just said ok. Then after I got home it just didnt sit well with me so I called verizon wireless. They were shocked they were charging $ 40 for a sim card (FYI, this card is already installed on the phone before you even open the box so it’s not like they do anything to warrant charging $ 40…its like them charging you $ 40 for the apple logo on the phone) Verizon told me that the corporate stores NEVER charge for the sim card. Unfortunately, there was nothing they could do as its not a corporate store and 4g wireless has its own policies and prices.
I wont even get into the car salesman like pressure they put on you to buy other products while you are there. They try to make it sound like they are doing you a favor by offering «free stuff». The catch is, they don’t tell you that they are going to make you buy something to get that «Free» stuff and not even tell you about it until you get to the register to pay.
The only good thing about this place was the fact that there was nobody there on iphone launch day. No waiting. I guess now I know why. Everyone already knows about this place and wont go here unless they are uniformed like I was.

I had an issue with my new iPhone6 I received shipped from Verizon. After calling Verizon they suggested I take it to a Verizon store (it was stuck in some weird mode as soon as I turned it on). These guys rocked! They were able to fix the phone issue and help with an issue on my other iPhone. They gave me helpful hints and really went above and beyond. I would definitely go back there in a heartbeat!

Not many people working so the wait time is long — also the people working don’t seem to be happy here either

I hate to write another one star review.
Dude.
This place is PREDATORY.
They sell their own brand of insurance, not Verizon’s
They are not an authorized place, and it shows.
4G Wireless I thought you were all that
I want to hit this cell phone you sold me with a bat
Your people are misleading as hell
You need to clarify what you sell
You were like «Blah blah we’ll sell you this crap»
Their in house products are worse than my raps
Reconditioned samsung was nothing but bunk
Go over here if you wanna buy junk
Don’t deal with these cellular fools, these punk a$$ (bleeps) took me to school.

Disappointing and frustrating. Took my family of four in recently for free upgrade phones from the 2 year anniversary mark. Met with manager Joshua Murphy and explained to him I didn’t want to spend more than my present monthly bill. He showed me how we could get better phones with the edge plan for the same monthly price due to the discounts we would get from the GB promotion. We already had 6GB, but there was a promotion offering an extra GB for each phone taking us to 10GB, which he explained was the amount needed for a discount of $ 25 off each line. Joshua offered that if we had any questions or problems, to call him. Our first bill showed only a discount of $ 10 per line which took our bill $ 60 higher than what we previously paid. We left a voice mail message for Joshua, then an email on his personal email, and finally a personal message with one of his staff to have him call us about this problem. No response. Contacted verizon who explained that we were not eligible for the $ 25 per line discount, because the promo GB we received were not eligible toward the 10GB needed. WHAT? They were very kind, apologized for the wrong info Joshua had given us, credited us $ 30 for the inconvenience, and researched what could be done to help us. Turns out, Verizon was changing their plans soon, and we could purchase 10GB for the same price we had paid for the 6GB, so we got the discount. They recommended for future that we only go to a true Verizon store as listed on their website, (this one is not, only ones on Douglas and on Galleria are official) as the staff are in regular contact with headquarters and are knowledgeable about everything verizon.

STAY AWAY. RUN FOR THE HILLS. GO TO ANY OTHER VERIZON STORE. I will never step foot in any 4G store again. On iphone 6 release day they were forcing a $ 100 bag of lame accessories with all iphone 6’s. I waited in line an hour and wasn’t told this until the end of the sales process. I was furious. How dare them try and squeeze more money out of their customers by manipulating them on the day the know they can get it. I left without the phone. Even the store manager didn’t agree with the one-​day rule. How bad is it when the store manager doesn’t even agree with his own companies bogus antics? I wonder if they’d pay me the $ 100 to remove this review? Hope it was worth it! –sent from not your iPhone 6–

Do not buy any accessories for your phone here. I bought a car charger and the end came off of it a week later while unplugging it and they would not exchange it. Horrible policy. They said I would have to try my luck with the manufacturer warranty… yeah right. They sell crappy products at a high price but don’t guarantee them for any length of time.

Undermining liars. LONG STORY please read!
I had my Verizon account for a very short time due to the fact that I got engaged and we consolidated our phone accounts. I knew I would have to pay fees, but you cannot even imagine the unscrupulous happenings!!!
I called and Verizon told me it would be $ 350 to deactivate early but then I was billed $ 310 PER PHONE!
The company called 4G (at that time I hadn’t heard of) started withdrawing out of my bank account 40 dollars one day, the next day 350 and the next 550. My bank at this point shut of my debit card assuming someone in Irvine CA was buying phones with my card. Following this, 4G tried to charge another $ 310 dollars but my debit card was turned off (the total so far is…$ 2180.) I never received one bill from 4G! NOT ONE BILL!!! THEY JUST WITHDREW MONEY FROM MY DEBIT CARD!!!
I finally received a statement FROM a COLLECTION AGENCY for the $ 310… not one normal billing statement was sent to my home!!! So, the final straw was that when I called the 4G collections representative she said that she was charging me for the phones I purchased. However, I had bought $ 20 dollar USED phones. Not new ones. I went into the Rocklin store and they said, «that’s too bad»!
So, if you like to be sent to collections, have no HONEST answers given to you, have your debit card shut off because they take money and send no bills– this might the company for you.
I am ashamed that 4G can be that fraudulent. It is customer fraud and just undermining.
I am an honest person paying what I owe. But my phones were used, 4G just helped themselves to my account. I have never seen anything so horrible in the consumer world.
So, stash away an extra $ 2200 dollars in case they tell you it is $ 350.

Went in to purchase a new phone with my upgrade. Chose the Galaxy Note 3 and needed some demonstration and explanations with the phone. The salesperson was knowledgeable, personable and polite. They were not super busy which was nice since the large Roseville main Verizon store is always a madhouse. They took time with me and made me comfortable with the phone. They passed on several discounts and I felt I received a fair deal. Forget the larger Verizon stores and go see these guys, it’s worth it.