Sky Zone Trampoline Park

The workers were iffy but DJ was super cool and really nice and definitely deserves a raise but Cole however was not cool cussed at me and my friends and was being disrespectful. He also was not paying attention and did not supervise or do his job!!!

My family and came here for my daughters birthday on January 2^nd. She turned 11!
The place is a little difficult to find if you have not been here before. It is located off Industrial Avenue, just near the courthouse. Follow that road all the way to the end, then follow that parking lot to the end… did ya get that? Lol
When you enter, you are greeted with lots of young faces. One in particular, John. John is my favorite by far! The way he presents himself is outstanding! Very professional, informative, and funny. He went out of his way to make my family feel welcomed!
To jump for an hour, the cost is $ 14 per kid. They used to have special jumping shoes included in the rental, but they’ve switched over to super cool socks with slip resistant grips, specially made for their trampolines! Those cost a little extra, but they let you keep them and allow you to bring them in to use (so ya don’t have to purchase them again!) Our kids were tagged with a sticker with their finish time on it.
January 2^nd was a Saturday, so it was packed. Lots of parents sit along the tables and benches located along the wall as you head toward the trampolines. The first trampoline area is designated for dodge ball. The next area is for jumping all over the place and being your silly self. They’ve divided that area into 2 groups-​one side was 10 and under, the other side for the older kids.
They also have a super fun foam pit!
*PARENTS BEWARE! IT IS EASY TO GET STUCK IN THE FOAM PIT!
YES
I DID
LOL
We occasionally passed John and he would ask if everything was going ok, and if we needed anything.
SO POLITE!
Our girls jumped their little hearts out!
FYI– They do birthday parties here! Pizza comes from Roundtable… we did not do a party, but the interaction the workers had with the kids looked great!
Over all, this experience couldn’t have been made special by anyone but John. He has made our visits here memorable.
Huge special THANK YOU to John!
–Who I tried to tip and he would not accept.

So the staff is not the best. We had an appointment for our «guaranteed» sky time at 3 & basically didn’t start until almost 3:30. The staff is just so unprofessional & rude & unresponsive. They didn’t seem to like their jobs.
& not even all their jump areas were available to use. & they had at least 5 staff members. They would tell you the rules but allowed one guy who wasn’t even wearing their uniform to jump around on the trampolines with his shoes on.
& when we left there wasn’t even any staff around. Probably will never come here again because the overall experience was just not good.

We had an amazing time took my 9 yr old for her bday last night at 530 with like 10 other people. The manager was amazing and super helpful even when I came in prior to jump to buy tickets. Soda machine broke and tall white guy was kinda rude who was working there, but besides him the rest of the staff was amazing super friendly and very helpful. We will definitely be back. Thanks for a great time!

My kids and I loved this place. We had never been before and wanted to try something different. We had the birthday package with a guide and he was awesome. Shout out to Rustin! I did lose my Fitbit in the pit lol but that’s my own fault.

I wish there was a 3.5 star rating cause I think that would be better fitting.
Anyways, I jumped here for my first time with a friend a couple days ago (yes I know I am 20 years old hush). We went on a Sunday, since I’ve never been here before I can’t really say if it was crowded or not, I guess I’d say pretty even? My friend and I were easily the oldest ones jumping, by far. There were a couple parties going on and our first 20 minutes there it was kinda lame cause they cut the «free jump» court in half to accommodate the party. But once they opened it up it was more fun. I was surprised at all the rules but the monitors were also really lenient, I saw some kids doing stuff they weren’t supposed to be doing right in front of the staff and they didn’t really say anything.
It gets REALLY hot jumping around in here.
Idk I got a little bored just bouncing in a square for an hour. I’m not coordinated enough to do flips or cool stuff like that.
I kept wanting to try the foam pit or the basketball dunk thing but there were always lines that weren’t really being followed? Like groups of kids kept just cutting and going and I was just standing there awkwardly never getting a turn, I kept trying to go back but it was the same every time so I just gave up.
I feel like the price is pretty reasonable.
The friend I went with said in the past they forced everyone to wear these awkward shoe things? She said the switch to the socks with the grips on the bottoms were much better.
I feel like they’re not really using their full potential here. It’d be cool if they did an older kid or adult night so I don’t have to worry about clobbering little ones. And playing more games? (besides dodge-​ball)
My friend and I were talking about how cool it would be if they did neon/​black lights at night like they do at the bowling alleys. Food for thought Sky Zone!
I’ll probably come back.

I just recently purchased a group on and I am letting the other one go to waste. They could keep my $ 12! Maybe they could use it towards their air conditioning bill. I have a list of my poop expereince.
1. Hot! Hot! Hot! — I mean really, can someone turn up the A.C. in here?! It’s so muggy in here it’s disgusting.
2. The people who check you in are all between the ages of 17 – 21. The girl that checked me in was upset with a coworker because while she was checking me in she was asking her other coworker «What the hell is his problem? OMG! is he really mad? Whatever! I don’t even care!» She turns to me and says you need to fill out this waiver. I informed her that I already did it online and she states, «well, I don’t see it so do it again.» I swear — I felt like reaching over the counter and straight slapping the shit out of her! I didn’t want to ruin my time with my daughter so I just laughed it off.
3. Their foam pit is a complete joke! There is no rope for the kids to swing on and half the time the kids are stuck in the pit.
4. cut! cut! cut! Watch your kids while they are in line because again, the kids that work there DO NOT CARE. The older kids will cut in front of the little ones and the people who work there don’t say anything!
Overall, this place is hot as hell, it feels like hell and the only good thing it has going for them are those massage chairs that they have going. Although, one was broken so my sister and I had to switch spots. OMG! Speaking of the massage chair. So, if you sit in the chair it will say «pay now!» and when you do pay it’s like «Oh you like massage?» — lol that is some straight racist shit right there.
Thus, my second star is for the racist massage chair. «pay now!» Persoanlly I would rather go to the Elk Grove location. It’s much bigger! Well ventilated! The staff is like whatever, but at least they are nice to the kids. Not to mention they have way better amenities (place to sit, arcade games, gumball machines, lockers, cold water fountains).

Is it weird that I had so much fun here that I’m 25 (no kids) and am considering having MY birthday here? Oh no, not weird at all? I thought so too.
This place is a BLAST! I went on a Saturday morning and it was not too busy oddly enough. Some of the kids here are seriously pros. It’s fun to just watch them do back flips off the walls. The areas are designated for just jumping, dodgeball, the basketball and the foam pit. There is a separate, smaller jumping area which I think it designated for parties.
*beware of foam pit — it’s a struggle to get out of there.
Best workout and so much fun. Just go!

Birthday party brought us to this place. It was very clean and organized. Great parking. Needs more seating around the jump areas otherwise great place

Came here with my nieces for a bday. The place is far! We eventually got there tho. Kids were pumped and ready. When u get there. Parents have to sign a waiver for the kids. They provide socks for everyone who will be jumping. It’s basically a big warehouse filled with trampolines and foam. Definitely great for all ages. I was even tempted to jump. The place also have private rooms where you can host a party. They have different packages you can purchase. They allow you to bring your own cake. If you like you can order pizza from Round Table that delivers there as part of a package too.

Staff member who checked us in at the front desk was super friendly. I was there for TODDLER TIME with the 3 y.o. in tow and he thoroughly enjoyed himself.
Their no-​slip SkyZone socks are required so prepare to make that purchase (only two bucks a pair and can be reused for every visit so you only have to buy them once). Parents are not allowed on the trampolines but you can follow your kid around the arena by staying on the padded areas that line the trampoline squares. I was trying to work on his independence so I stayed on a chair near the entrance.
Toddler Time is only an hour so be sure to arrive on time to get the most bang for your buck. We will definitely be going back.

We all know that with planning /​celebrating a birthday party, it’s always a stressful situation, it doesn’t matter how prepared we can be.
Well, today I want to praise Dean from Sky Zone for being exceptional at his job. Dean took the customers service experience to another level.
We were celebrating my son’s birthday party at a different establishment, and were forced to leave set establishment-​one-​hour-​into our gathering! (let’s just say «the bowling alley down the street»). Finding ourselves with no where to go, and a 14 year old’s birthday party in full swing, we were very anxious about what to do next. We were told about this place (Sky Zone) so we decided to rush here!
Once here, we were greeted with smiles from ear to ear, and executional attentiveness! One of the front desk employees being Dean.
So thank you Sky Zone and thank you Dean for what in my eyes I consider you to have «saved the day».
My son and I thank you!
–JC.

Before purchasing our tickets, I called to ask if Sky Zone was appropriate for smaller children to which they replied with a big «absolutely! «Our group was excited, after all, everything about this place seemed fun… until you actually get onto the jumping area and then the lists of don’ts come into play. Don’t jump here, don’t jump there, don’t fall down like that or for that long, don’t help your child jump or help him get comfortable with the setting, don’t touch your cell phone. matter of fact, don’t have a cell phone, don’t stay in the foam pit for more than 3 ½ seconds, don’t even look at another person’s square, don’t smile, don’t blink, don’t don’t don’t don’t.
The adorable little boy security divas were nice enough but didn’t try to hide the fact that they were gossiping about all the don’ts they were dishing out to the customers… every time they’d tell someone don’t, they would rush over to each other to pound on their little hairless kid chests and peek over at the culprit (s). I even saw them playing rock paper scissors to decide who would walk over next to lay down the law.
I will say that the last 15 of the hour we purchased was a blast, perhaps one of the members of the boy band security group went to lunch or got picked up because Junior Officer NoFun seemed to lighten up once his «colleague» wasn’t around.
Even though they say this place is toddler/​small child friendly, I wouldn’t suggest bringing anyone here until they are at least 10… and can understand the lonnnnng list of don’ts.

Had ten of us there and jumped for two hours which was perfect! All the kids had a great time! We went first thing at 10 am when they opened, but just the main area was opened for jumping because there where not enough employees to open up the other areas. About 30 minutes later they opened up the foam pits. Then at around 11:15 they opened up the dodge ball area. Which we had a great time. We had ages from 4 –15 and everyone had fun! They all wanted to go back! I’ve been to jump sky high on Rancho which is fun and a little bigger but this place is closer and just as fun. Not quit as big, but fun!

We came for a birthday party and the kids had a great time. Lots to keep them entertained. They were professional and kept the party moving and organized. Would definitely come back!

Took my niece and nephew so there parents can go have lunch and see a movie! All they needed was an hour to jump and they slept right when we got in the car! Perfect afternoon!

I used to go to the trampoline park in Rancho Cordova, but this one is much closer to my house. When my niece came to visit, we decided to check it out. The staff was really friendly, the place was clean (even the restrooms!). The person supervising the trampolines was vigilant and made sure people were following safety rules. I was not happy about having to wear socks at first, but after several minutes, I really started to appreciate the grip they provide. All in all, and excellent experience. I can’t wait to go try the aerobics class.
As a side note, I attempted to purchase passes online prior to our visit. The website apparently had some issues, and my card ended up getting charged four times, but our purchase did not show up. I called and spoke to the manager, Jamie, who was easy to work with. We ended up paying cash that day with the understanding that they would work to resolve the charges to my credit card. Within a week the charges were resolved and a refund made. Throughout the process, Sky Zone kept in communication and let me know what was happening. Stuff does sometimes happen, especially when technology is involved. I was very pleased with the excellent customer service that was provided to me while the problem was worked out!

Took the kids here for they’re first indoor trampoline experience! And I ended up taking a SkyRobics class! Paid $ 4 for being a first timer! (Reg price $ 8) It’s Fun Fitness!
The place was clean! Prices were reasonable. $ 12 for an hour of jump time. You are required to purchase sky zone socks for $ 1.50.

I would recommend any parent who is considering hosting a party with or taking their child to SkyZone in Rocklin, CA, to read the reviews about their customer service.
This company had zero compassion or caring when their video malfunctioned and my daughter and her friends were not able to see the video of their fun during the party in the room (part of the package we paid for and that everyone else gets). That was what the kids were looking forward to in the party room, watching the video of all the fun they just had.
We were offered a $ 5 discount on an up-​sale. That’s it. The hostess apologized but the manager did not.
The manager, Haley Van Wagner, was cordial but absolutely showed no remorse or concern for our experience. Zero. And she could not understand that offering us a discount on something we would have to pay extra for wasn’t a fair way to handle it.
It was a take it or leave it attitude as they were hurrying us out the door so they could get the next party in.
Read the reviews below and strongly consider taking your business elsewhere.

My little mini me of inspiration turned 6! I wanted to do something cool for her birthday.
Sky zone definitely fit into those plans! I bought a package for her and 7 of her friends. The package is basically a 2 hour block –1 hour fun on trampolines and 1 hour of a catered party.
Our Host was outstanding in guiding the whole process for the day and keeping all of the kids safe. Sky zone also presented a video at the party of day of fun at Sky zone. I had a great time and heard the best words ever from my daughter. «That was the best party ever!» That did it for me! Great experience overall. I would definitely do another party for my daughter here or let her return for a birthday party here with another child.