Make A Smile Children’s Dental

Wow wow wow! Never in my life have I had such a horrible experience. I just received a phone call from make a smile informing me that they are canceling my appointment after reading my Unilocal review. I was told that if I took down my review they would keep my appointment. Wouldn’t a company want to make sure they go above and beyond for a client the next visit instead of canceling them?

Great office! Fantastic staff! Gentle dentists! Staff is patient with the kids and is able to build trust.

We have been coming here for 5 years now and I have to say this is the best children’s dental office around. You do not feel like a packed in sardine and their new Rocklin office has a ton of room. The kids feel safe and calm– better than when I was a kid at the dentist. Love it here!!!

I have been taking my kids there for a long time. We absolutely love the service. We love that Vicky is bilingual and my kids can practice their Spanish outside the home. Everyone there is so welcoming and care for my children and that is very important for me.

Love our dentis! Always friendly and quick and always reassure my daughter during her visits. Won’t go anywhere else!

Friendly, thorough and great with my child! Clean and super fun waiting room with movies, video games and toys. Also has ceiling movies for the patients :) my daughter doesn’t even fuss about her appointments!

Came to Make a Smile shortly after we moved to California. Always friendly staff, easy to get appointments make this place a no brainer. Even my son doesn’t mind going! Using both dental and orthodontic services.

I am the mother of 3 boys. Ages 10, 7, and 4. Three years ago my seven year old had work done at the Arden Office. He was 4 at the time, and everything went well up until my son had a terrible ache and they were refusing to see him until his appointment date, which was about 2 weeks out. Now in November 2015 I went back to them but now in their Rocklin office. Now you may probably think Why? Well I am on Medical not because I want it but because I need it. I was assigned to their office so I showed up. I got there and the setting was the same as the Arden office so my son was amazed with all the colorful chairs, video games, toys and as I stood in line to check in my son started watching the movie they were playing in the waiting room TV. Then it was my turn to check in and the receptionist checked his appointment time. Then the receptionist told me and I quote «Oh you have medical, you actually have to go to the back» I looked at her confused. So she said «you have to go out the door into the double doors next door to a room called «Smile Time.» I though ok well I’m probably at the wrong office. As I started walking looking for this room I started to wonder why she knew his appointment was in this other room if I was in the wrong place. So I got to this room and it turns out it is the same office. I could have simply taken the hall down to the back instead of going around the building. What upset me the most is that when I got to the back the only thing that was in that tiny waiting room were the colorful chairs. No toys, no video games, and no TVs. My son was devastated crying because he wanted to watch TV. I felt so discriminated against. He had his consultation and they told me he needed some work done. When the consultation was over he received a goody bag with make a smile sticker and goodies. I came home feeling horrible. I spoke to people about it. I called the insurance and they gave me the run around. They refused to acknowledge I had been discriminated against and told me they were unaware of the situation there. During the next couple of days I was unable to thing of anything else. I felt horrible that they had treated us this way. Why did I allow it? Why did I even go through with the consultation? I am planning on suing for discrimination. It has affected me so much. I will never be going back to this place.

Very unfriendly and unprofessional staff. Office staff is so rude. Won’t be taking my kids to this place again. They just want to do procedures without informing me of what they are going to do with my child. No explanations of what’s being done or why. Very rude staff.

I took my daughter here this morning. She was terrified after a really unpleasant (that’s being kind) experience at a general dental practice a couple of days ago. I was anxious and nervous for both of us. All I can say is THANK YOU MAKE A SMILE! From the receptionist who greeted us in very professional and kind manner to the tech who did x-​rays (with NO pain!) and Dr. Martha, who was gentle, kind and explained everything she was going to do to my daughter. We have lousy insurance and I’ve read so much about dental offices upselling, pressuring for more than needed, etc., I was anxious to see if this would happen. NOPE! None of that. In fact, they are doing less than the general dentist said would have to be done.
I’m grateful for their level of care. Thank you!