Highland Dental Group

Dr. Kaiser is one of the best dental professionals my family has ever had the pleasure of meeting. He did my daughter’s surgery and he was wonderful. Of course she was scared but she kept saying he’s so nice mom (she’s 9). He showed compassion and is a genuinely nice person. My husband and I are so thankful to have found him since my daughter was already traumatized from another office just a month prior. Thank you again beyond words could ever explain Dr. Kaiser. We highly recommend him.

Had an appointment scheduled for 2:30 but no one was there even though they’re supposed to be open until 3.

Came in to my appointment for a root canal today. My appointment was at 3 and I was brought back at 3:30. Dentist came in and I don’t know if he was nervous but he was talking super fast and not being very gentle when it came to doing some tests on my tooth. For example, he did a cold test on my tooth needing a root canal and right away I told him the pain was excruciating and he continued to hold it on my tooth for 3 more seconds even after I tried to pull my head away. Then he numbed me up and said it needed to sit for 20 minutes. 35ish minutes passed and he still didn’t come back so I got up and went to the front desk. Apparently there was an emergency but no one told me. Let’s just say I’d rather not come back. But I’m making payments on work that hasn’t been finished. This is frustrating. I don’t even want to leave 2 stars but the only reason that I am is because the front desk staff is amazing and so helpful and so were the dental assistants that I had.

I started going to this dentist almost 10 years ago, I thought the place was great however over the past few recent years the service of the practice has gone downhill. From the receptionist and catching her on a good day to appointments being cancelled by them numerous times for my stepson. It also seemed like every time I would go in there they would try to up-​sell me on something from laser treatments and antibacterial stuff being added to the cleaning etc. Also I would be told the state of my teeth was not good, well after going to a new dentist, I’ve learned my teeth and gums are in way better shape, none of that stuff was necessary and the anxiety that I have developed over the years was because of this place, never again…

This review is specifically for Dr. Tanglao. I just have to say how fantastic she is. I have taken all 4 of my kids to her in the last 6 months and she has been great with all of them. Two of my boys needed fillings and I have one highly anxious child who needed two of her baby teeth extracted. Dr. Tanglao was really patient and gentle with them. She is fantastic with kids and we are so glad we found her!

I’ve been to a lot of dentist in Rocklin & Roseville. This is the 1^st I felt listened to my financial situation & gave me clear options for my treatment. I cracked & broke off a tooth in the back bottom. It wasnt too painful & calling on Monday the 1^st appt they had was for Tues at 1pm. That was okay since I knew I had to plan to be off work.
I had cracked a tooth a few years ago after an temporary fell out on top. When I went to a different dentist then, he said he wasnt concerned about that tooth but gave me an evalution, presented me with a bill for $ 6,000 and told me I had the worse mouth he had ever seen and also asked if I wanted to hear about teeth whitening and deep cleaning.
When I asked Dr. Don he said that tooth is actually an expensive inplant & if I had the broken part, it would be easier to repair. All these years and I thought I was going to die because I was leaving a tooth exposed. Yes, I know that I have a long road to good dental health but the «benefits manager» gave me clear options & excellent service. Dr. Don was able to fix the tooth that broke with a crown the same day and in 4 hours sent me on my way with hope.
I was going to tell Dr. Don all of this but thought it would be more helpful to give good reviews and the best praise would be to return and continue the treatment that he suggested which I intend to do.
By the way… my husband had been going here for years (and loves them) but I thought I should find my own dentist. If only I had tried them first…

I really wanted to like this place, and for a minute I thought that I had found a great dental practice for me and my family. Unfortunately after today we won’t be back.
I brought my kids in last week for routine exams looking to establish a relationship with the practice. I really liked Dr. Art, he was friendly and informative and did really well with my kids. The dental hygienist we had (Ariana I believe) was really great as well. I mentioned to the doc how much fear and anxiety I have about going to the dentist myself. We spoke for a little while and he offered to write me a prescription to help with my anxiety if I wanted to schedule an appt. I got a good feeling from him and scheduled an appt for ⁴⁄₂₃. Ginger the receptionist said she would call the rx into the pharmacy of my choosing, simple as that. Not so much…
I called the pharmacy the following day to follow up, they said they never received the request. Not a big deal I figured I’d give it a day or two. When I called again today they still hadn’t received it. I called Highland Dental Group to follow up however it was an answering service that answered. I was confused thinking they were closed but was told that the practice was under staffed and they were just helping out. Weird but okay. I explained my situation and was told they would get back to me.
An hour and a half later I get a call saying I need to come pick up my rx in the next 1.5 hours otherwise it would not be available to me for my appt first thing in the morning. I was horribly confused and asked why. The young woman seemed agitated and passed the phone to the office manager Ginger who had a horrible attitude. She reiterated that I could come pick up the rx and take it to the pharmacy as the policies had apparently changed. I expressed to her the time frame was horribly inconvenient for me and her attitude got worse from there. She was completely unapologetic about the inconvenience on my end, when I told her that I would need to reschedule she actually huffed at me and was totally confrontational. WTH kind of «office manager» in a professional establishment behaves this way? Ummm no, I cancelled all further appointments and will not be coming back. There are entirely too many options for dental offices in the area.

I made an appointment here for my oral pain and instead of addressing my issues I was sign up for teeth cleaning and cosmetic services which was not needed. I felt i was pressure and force to get the extra services they recommended which in the end accumulated a heavy charge on top of what insurance has already covered. Yes, I succumb to those services and Paid. I walk out of this office feeling very angry that I did. I do not recommend this type of services. I felt they suck you in so they can make money out of you and your insurance instead of genuinely diagnose your condition and treat you. If you do end up going here, be firm and ask questions on the charges in their services before signing.

Omg finally a dental office that has the staff and knowledge to help me with my many teeth problems. I had been to 4 or 5 dental offices in the roseville/​rocklin area and how rude they were and their offices were unsanitary. Highland is awesome clean and friendly staff. I’m excited to see what Dr. Art can do for me. I thank u guys.
Here’s a little example of what they do:
I had and back molar extraction 7 days ago and had it stitched which were supposed to dissolve but didn’t and it hurts a bit. I still had a stitch or 2 in there so its been bugging me. Dr Art took my phone call personally even though he was swamped helped me with an appointment the next day to have them removed. Even though he’s such a busy guy. Haha
Thanks Highland you guys rock!

Emergency same day visit. Needed root canal
Front desk name of Nelson is a good man not a great sense of time
Some minor equipment issues as well as new personnel (my old dentist moved on)
Joe the dentist assistant is very knowledgeable and really makes you feel at ease he is shinning star of this office!
8 hours in the chair over 2 visits.
I am very satisfied with end result.

I was lucky: I grew up with an amazing dentist. I have no fear of dentists because of this. I was graced with nice teeth and instilled with a good home care regimen, so most of my visits are pretty easy. Since my dentist retired many moons ago, I have been left adrift in the dental world, trying to find a good dentist and failing. My last dentist was the kind that made children terrified of going to the dentist: even I became afraid of going to the dentist! I finally switched to Highland Dental a few years ago and my only regret is not switching sooner.
I am always greeted and interacted with in a professional and courteous manner. I never feel like I’m just a paycheck for the dentist. Dr. Tran takes care to talk to me like a valued client and any dental costs are covered up front. He gives me the benefit of his expertise while allowing me to make the final choice without pressure.
For example, when I was about 8 years old, I chipped off half of my front tooth. For decades, I have dealt with fillings that chip and break and that aren’t quite color-​matched correctly. I did something stupid (bit into a hard candy with my front teeth) and chipped that filling again. It would’ve been the 6^th or 7^th time my tooth needed a new filling. Dr. Tran felt that another filling would compromise the tooth and lead to further issues, so offered me a crown instead. I was terrified! It took a lot of logical discussion with him to realize the benefits and to go over the process end to end. I’m glad I listened to him and decided to go with the crown. I love my smile again!
I really appreciate Highland Dental for restoring my faith in dentists. From the front office staff, to the assistants, to the hygienists, to the doctor and specialists, I have never had a bad visit or felt like anything less than a highly valued client.

First of all, I must mention that Dr. Kaiser is an amazing surgeon and human being. He is kind and extremely good at what he does. I went in for an implant, which was to be split into 2 procedures. The day I saw him he was to extract the tooth and do a bone graft. I was so nervous and he could tell. He went out of his way to relax me – including playing reggae music and giving me some really nice oral medicine that relaxed me. He explained every step and there were no surprises. I didn’t feel a thing. The best part was that he called me that night to check up on me and make sure I was doing okay. It was totally unexpected and I was touched that he would make a follow up call at all. Most surgeons would have their staff do this. I have to move 6 hours away before this implant is all said and done but instead of having someone else complete it, I will make the drive to see him because I know I am in good hands.
Before this appointment I saw Dr. Tran for an initial exam. I had not been to a dentist in about a decade b/​c I didn’t have insurance. He was very kind and patient and explained everything he did and everything he learned by the exam. I would definitely recommend him as a general dentist.
As for the staff… They are all very sweet but Alicia stands out. She was extremely patient and explained how much my insurance would pay and all possible scenarios for treatment. I had tons of concerns and questions but she never rushed me or gave me quick answers. She probably spent 30 minutes with me and when I expressed concern not being able to pay so much, she set me up with 0%financing — an option I didn’t even know existed. It was a load off of my shoulders to know that I could get the surgery and cleaning that I needed and not have to come up with all of the money up front.
Also, on day 1 when I came in for my first visit, my insurance wasn’t able to be verified for some crazy reason. They saw me anyway and we ironed out the insurance problem the next day. Other offices would turn you away until you paid for the service.
I love this place. I actually enjoy going to the dentist now :)

Dr. Abdoulin is AWESOME! Does a great job being down to earth and interacting with patients, explaining things thrououghly and not trying to convince people of work that doesn’t need done. Maddie and Aleesha are AWESOME as well, super friendly girls, making you feel comfortable in calling and asking questions, not making you feel like you are inconviencing them by bothering them. They do a great job of researching and finding answers to your questions. Thanks team, great job!

My daughter went in to get a tooth pulled for the 1^st time, obviously she was nervous! Dr. Seth numbed her gums with the gel and wiggled the baby tooth and felt around on the adult tooth behind it. I jokingly said «you know it’s the one in front, right», she replied with «of course». Then Dr. started to numb her with the needle and she got more scared and started to cry out loud so the Dr. stopped. I let Dr. know that we had all the time in the world as long as she didn’t feel anything (Dr. earlier quoted 5 minutes from start to finish). Dr. said that the 5 minute quote was just to make my daughter feel better and I explained to her that we don’t lie to our kids because they won’t trust us next time we come. Dr. left the room so we could decide if we wanted to continue and then a receptionist comes in and tells me that the Dr. won’t work on my daughter because of words that were said between the two of us and that she felt I didn’t have any faith in her! First and most important is that if I didn’t think this Dr. was capable, I definitley would not have put my daughter in her dental chair! I also watched the Dr. interact with one of the employees last week (while we waited 1 ½ hrs for 2 kids cleanings) and she was flat out rude to her when computer equipment wouldn’t work and some flouride got on her little dental mirror. Frustration is understandable but don’t do it in front of the patients!

Highland Dental group is amazing. The ladies at the front desk are very helpful and I really appreciate how they put me at ease. Dr. Tran is great too. He’s very gentle and explains everything he’s doing. My x-​ray tech was also very sweet. I don’t have enough good things to say about Highland Dental group. I would highly recommend them! And this is coming from a person who hadn’t been to the dentist in a decade because I did NOT want to go. I guess I’m making up for that, because I’ll be going back next month!

A painless root canal?
Believe it or not I just had one here! NOT a one time thing either! I have had two (2) root canals completed here and BOTH were PAIN FREE!!!
I have had a lot of dental work done in my life. In many different dental offices. NONE have been as good as the Highland Dental Group!
The hygienist is incredible! Ariana is gentle, yet the teeth are really cleaned good! GO to her! She is the BEST EVER!!!
The personnel are the MOST friendly and helpful ever! I felt VERY comfortable from the moment I stepped into the office. I highly recommend this dental office for ANY ONE who has teeth!!!

I’ve been a patient of doctor Tran for years and love the staff at Highland (Joe the assistant is great too). They make visiting the dentist something you actually want to do! I’ve had many dentists in the past but none compare to this team of caring professionals. I don’t do many Unilocal reviews but I felt they deserve a fair write-​up.

Very friendly office. Dr tran and staff made me feel comfortable. I had a great cleaning with the hygienist Ariana. I will definitely be coming back.

I gave one star, because I had to give them something.
My family has been with Dr. Tran for years. Over the last year or so, the front desk has screwed up appointments 3 times because they had a different time on their books than I had in my calendar; I usually throw the appointment card out after I put it in my phone. Yesterday was the last straw, and we are now leaving.
To start with, Katie was supposed to let me know ahead of time how much my out of pocket would be for my son’s appointment which was yesterday – I assumed it would be a few hundred dollars and was prepared for that, but she called 2 days before Christmas (instead of emailing a month ago like she had promised), and told me my out of pocket would be $ 1083. Not only that, Katie had also committed to scheduling cleaning’s for all of us, and never got back to me about that.
So, yesterday, my son had a procedure scheduled to have his wisdom teeth pulled. Katie called me at 10:45, pretty much scolding me because on their books the appointment was at 10:15. I had it in my calendar as 12:00. Katie argued with me over the phone and then put someone else on the phone who was at least reasonable. At this point I said, how do we resolve this and get my son in for his procedure. She said they would «accommodate» us. So we went in, my son had his procedure, but after he said the people in the back were not as nice to him as they have been in the past – maybe because they thought WE were the flaky ones that screwed up their surgery schedule?
Fast forward a few hours and what did I pull out of my wallet? Yep, the confirmation card from Highland Dental’s office for December 26^th, 2013, at 12pm!!!
Sure glad they made us feel like shit and «accommodated» us when it was THEIR mistake! Not to mention the «side-​eye» I got from Katie while I was there.
P. S. we already have a new dentist lined up for after the first of the year. And I will never throw away an appointment card again, even if it IS in my phone.

I had a really great experience at Highland Dental.
I went in for a typical cleaning /​exam /​xray — I had a Groupon. The reception staff were very nice and friendly. The dentist /​hygienist did what needed to be done and found some issues. They talked to me about it like a human being, taking the time to answer all my questions and explain the different options. When they found out that I did not have insurance, they talked to me about financing options — never once making me feel bad. I did go back to have the other procedure done and that experience was just as positive — as positive as a visit to the dentist can be.
I have already made my next appointment and fully intend to keep going here. I would definitely recommend this dental office.