Goodyear Auto Service Center

Been coming to this tire shop for 10 years. Every time I get tires or an oil change its the typical lube shop routine, «you have this, this and this, here’s a $ 500 quote» it’s intermittent and I know that’s how it goes so I ignored all the up selling. Last weekend my tire blew out. It was a ¾ month old tire and had approx. 3000 miles on it. I limped my car on my spare tire to Les Schwab in Placerville. Where I had to purchase a new tire. They told me it was a factory defect and that I should take it back to Goodyear for a refund or tire credit. When I took it to Goodyear they said I caused it from under inflation and they could tell by the ripples in the side wall. I know little about tires but maintain my tire pressure. I explained the situation and suggested that the ripples occurred during the blow out. «I can tell it was under inflated for a long time. Shoulda bought insurance.» Is what I was told. Will never go back. Bunch of crooks who don’t appreciate return customers.

Called to have a low tire inspected. Was told to come right in, no need for an appointment. I was there for three and half hours! Dealt with three different counter people. There was a manufacture defect on the tire. New tire purchased and tires rotated. There were only two young men in the shop, they would work on one car for 10 minutes then stop and talk, then move to another car for 10 minutes. I was in the waiting room with two other people, both of which also waited for over four hours! A simple we are busy today, lets make an appointment when I called would have saved my day.

Been here a few times. Each time the old man at the computer acts like he knows more than anyone, yet he somehow can’t figure out how to type. The last straw was when I went in for a nail removal and he said they were too busy. Just for fun I checked the website and it allowed me to make an appointment. (Un)fortunately, I didn’t book it, since by that time I was sitting in les Schwab waiting room eating some free popcorn.

Great service. The manager Gary took his time to explain all of my options for my repairs and told me what can wait and what would not. They went above and beyond for me. Thanks Goodyear Rocklin Team

Another tire center pulled a nail from one of my tires (before telling me) after I brought my vehicle in for a scheduled rotation. Add insult to injury, they did not have my tire size in stock and ended puting my 20 year old spare into service. Went to Goodyear almost at closing and was taken care of by the Service Manager.
Thank you Jeremy!

Honest service, but went way over the quoted time. I was torn between 3 and 4 stars, but Jeremy at Goodyear really put an effort into making sure the car was done right. He single-​handedly saved a customer. 4 tires and new TPMS sensors and after going an hour long on the install (3+ hours), the sensors didn’t work. They had to get new ones from the warehouse and R&R the tires and sensors. 6 hours would have been less painful if I wasn’t waiting for my car. I will go back, as the faulty sensors wasn’t the local shop’s fault. Thanks for the extra effort Jeremy.

My boyfriend went here for a simple oil change and afterwards they said his oil seal was cracked and wanted to charge 100 $ to fix it! It never leaked before he went there but as soon as he brought it home the drops started showing in the garage. I can’t say if it was mere coincidence or their fault but I found it odd. Most likely will not go back.

We purchased tickets to see into the woods at the new movie grill when we realized there was a nail in our tire. The owner of good year was awesome! There was a two hour wait for service and our movie started in one hour. We called a cab to make the movie and left him with our credit card info in case we had to replace the tire. He was able to just fix it for $ 20 and made arrangements with us to hide the keys so we could pick up after hours! Thanks so much! You are awesome and we so appreciated it!

Needed my tires rotated on our pickup. Being that I was from a small no ca town and we had purchased the tires from a small independent dealer it was hard to find a place to rotate our tires for less than $ 40. Jeremy the service manager told me they would do it for free! I will definitely come here when it’s time to buy tires! And they got me right in and out. Awesome people!

Terrible customer service! This is my first review, but I feel compelled to write it. I have always been a die-​hard Goodyear fan so ever since this Goodyear opened in Rocklin, I (and my whole family) have gone there for all tire and auto needs. A few days ago I had a concern about one of THEIR tires on my car and I didn’t want to keep driving on it if there was a danger so I pulled in and asked if someone could look at it —
«Not for a couple of hours» was the rude, gruff answer I got. That’s all — not even «sorry, we are really busy right now» or any other apology. I will never, ever step in there again. In fact, I am considering getting rid of the perfectly fine tires I have now just cuz they say Goodyear.

Bought tires from here and had constant problems. Never had tire problems on any car in 20 years. Took it in for new tires at 12 on Sunday, missing my nieces 2^nd birthday party at 6:30 at night! A phone call would have been nice to let me know that they will need my car atleast a half hour past closing so I could have made the party. 6 hours is a long time to switch out 4 tires. It’s always slow here though. However they do stand behind their products and service. Just be aware a one hour job will take all day!!!
an update… I apparently didn’t even need tires and I’m selling the car-​way to go Goodyear squeezing some final cash out of that car. Won’t be back!

Very disppointed & displeasured with Customer Service intantly! I had been there a several times as usually. I feel not valueable Customer — they keep forgetting about me as Customer.
Yesterday, I went to Goodyear office on Sunday morning. Front Desk mentioned it will take two hours without knowing or checking with his computer. I asked him to make sure it reallly take two hours to wait — he nodded without knowing for sure.
I told him that I’m displeasure his dishonest. I decided to went to one of Goodyears at Roseville (Harding St) and am told it took 45 minutes for just fixed my flatted tire. Roseville done really great job within re-​balanced and rotated our tires for me.
Many Thanks for make me feel important. I suggest you stay with Roseville Goodyears than Rocklin (Pacific St)
That’s too bad for not giving business to Rocklin.

Quite literally, the worst customer service I’d encountered in Rocklin ever. Instead of the neighborly attitude that almost every other establishment has in the area, Goodyear has no Fs to give. The short, I came in at 4:30 for an oil change and it took until they closed 7:00PM to finish and ended up costing more than what their own website says they charge.
There was an elderly curmudgeon of a man with terrible etiquette at the counter. Aside from his lackadaisical work ethic, he was unfriendly (didn’t say hello, didn’t raise his head from the invoices he was reading to greet customers, gave short answers when asked for ETA for completion, etc.) and really needs to retire. Either the guys at the shop just don’t feel like they need to work very hard at the end of the day or there is just crappy supervision. When the final cost creeps up to the Jiffy price, then I’d much rather get in and out over there and be treated as a valued customer.
Lastly, I’m annoyed by many waiting areas, not just this one, that subject their customers to Fox News. It’s vile and alienates customers who aren’t right wing fanatics. Fox News doesn’t represent the average Republican.
There’s a lot of more little things that made wonder how they stay in business when they have honey badgers working for them, I don’t have anymore time for them now.

Went here to look into getting my clutch fixed. Their «best price» for parts plus labor was just over $ 1,200. Took it to another place and parts and labor were only $ 750 and my car now runs fine.

Went in for an oil change, drove out of the parking lot ½ mile down the road my truck completely died. They towed it back to have their mechanics look at it and they told me that they dont know what is wrong with it but they had nothing to do with it and they were not going to do anything to fix it. When I came back in to pick up my truck, they tried to get me to sign some paperwork, after reading the paperwork, I found that they were trying to pass the blame off on «a pre-​existing condition». I couldn’t believe that they would sink that low.

I have been there several times for oil change seems like there was always something wrong with my car that needed immediate attention. The last time I was in there only for an oil change they said my car had a blown head gasket they would not change my oil. I can understand that if they did not want to change my oil but he was very very rude in the way he told me and said we cannot change your oil. Went somewhere else and had my oil change it has been close to two months now car still runs fine. Will not never go back

I purchased a set of new tires for my Jeep here over the summer. I had been a fan of my BFG’s, but the guy here suggested I try the Goodyear Wranglers~ I had questions about road-​noise etc. and he actually had answers! I found the service to be friendly and had no issues with my experience here. Would recommend to others.

A few days ago I went to the Goodyear in Rocklin for the first time for an oil change and tire rotation. While my car is being serviced the mechanic informs me that my rear brakes need replacing and that my transmission needs to be flushed. My transmission was flushed 20,000 miles ago! The estimate for both came to $ 346.60 for parts and labor.
Then the mechanic comes out again a short time later and informs me that both of my rear tires needs to be replaced. I put four new tires on 11 months ago and put less than 10,000 miles on them! The estimate for that after parts and labor was $ 251.16.
So, after my oil change and tire rotation I received a service estimate totaling $ 597.76 in needed repairs, according to their mechanic. As I’m driving home I realize that the alignment is now completely off, it’s pulling hard to the right.
I don’t call them or go back, I went straight to Roseville Hyundai. Because I own a Hyundai and I have been here many times before.
After fixing my alignment and re-​rotating my tires, the Hyundai mechanic did a complete inspection of my car. There was nothing wrong with it except what the Goodyear mechanic broke! He said that it was «in excellent condition». All of the repairs that the Goodyear mechanic said that I needed were inaccurate and unnecessary! Thats $ 597.76 in bogus repairs!
Never again will I trust my car with anyone else except Roseville Hyundai. Not even an oil change.

I went here with one of their $ 19 coupons after the gentlemen typed everything up gave me estimate to sign it came to $ 35. I asked how and why is it $ 35 when I have a $ 19 coupon. He said with special oil that was ⁵⁰⁄₅₀ synthetic it cost more. Of course that’s all they had. Normally when people use coupons its that price listed not random prices. What pisses me off even more is he didn’t even bother to say anything about the price different thought I wouldn’t notice. I can go to the dealership for cheaper. I took many keys and left. . I’ll never go back !!!

Good Year Auto Service Center is Awesome and mechanics went out of there way to fix my truck and let me know what needs to be fixed! Thanks Craig for your help! Craig is the service manager. Plus the other mechanics are cool as well give them a call if you need your vehicle looked at or fixed! Here is there number (916)632−2006.