Floor & Decor

Can’t say enough about the wonderful service we have had here. Went in with an idea of what we wanted but apprehensive about making the wrong selections. Luckily, Kelsie was available and eager to assist with shower, floor and accent tiles for our bathroom. It looks amazing and we love it! Thanks Kelsie — you are the best!

Awful service. Unable to deliver ordered tile on time. Kept getting different answers which made it difficult to schedule instillation. Finally found out they were not taking any deliveries because they were doing inventory at the store. Tile was more then a week late at this point. Cancelled order and had bedroissins overnight the same tile for $ 20 more total. While going over the order with them it became obvious that the order had not been placed until one day before the promised delivery and five days after it was paid for. No one at the store seemed to care.

I’m in love with this place. I wished I known about this place before wasting my time at lowes and home Depo. This place has a interior designer whom was able to help me decide what colors I should go with my back splash to match my granite which I was happy with.

I was initially very impressed by this place. Vast selection especially compared to home depot or lowes. I checked out their website and found some tiles that looked like they might work for our kitchen update, went to the store to see them in person and potentially buy them. Of course one of the tiles I liked was sold out in store but was told it could be ordered, I asked about their return policy as ordering it just by looking online is not the best. I really wanted to see it before committing, its hard to see texture and the true color on a screen. I found that returning would be iffy as they can’t return small quantiites. Well one of the super helpful associates found the exact same tile in a 6×6 so we could see it color texture and all. I was so impressed that she new the product well enough to be able to show us the smaller size right off the bat! Awesome! I really liked it in person and she said we could buy the sample along with the other tiles and return the ones we didn’t need.
As luck would have it the tile that matched best with the carpet/​other tile in the house was the clearance one from the website. The tile was a steal at under $ 110 total cost for our kitchen. Then came the huge surprise, $ 540 for shipping. I was shocked. This is the shipping fee for in store pick up. I thought there must be a typo as that is literally 5x the cost of the tile. I called the 1 – 800 number to reach a woman who basically said «tile is heavy» «they don’t have their own shipping company and have to use 3^rd party shippers». pretty much silent when I questioned if there was something else they could do. Nope. Apparently just sucks to be me that I loved a tile not available at my local store. She didn’t even offer to check and see where I lived or what tile it was or if there was something close in color.
I am even more so irritated because when I was in the store initially they never once said «hey it’s gonna be like super duper expensive to buy this tile and have it shipped, don’t even look at it». I expressed I was on a budget when I was in store and they never once informed me that there were shipping costs for in store pick up. I called them after the failure online and was informed apologetically that yep there was an outrageous shipping fee as it was shipping from the east cost, nope they couldn’t do anything about it and basically I had to start from scratch. He said he was a manager, he showed me a «similar» tile online, which was also $ 1 more a square foot. No «hey I am sorry for the runaround, let me help you find something and get you XX discount for your troubles, we value you as a customer». NOTHING.
Lesson learned. If you want something make sure it is in stock in store or be ready to waste your wallet on shipping.

We have been in a long project with all different parts and pieces. I absolutely love this place and their customer service! Prices are great too!

My wife and I recently visited the Rocklin Floor and Décor in our search for tile. Once inside we were impressed with the vast variety and displays. We were assisted by Javon, who immediately made us feel that our purchase was important. Javon was friendly, informative and knowledgeable while refreshingly sharing some of his personality and sense of humor. He assisted us through the entire selection and purchase. He explained things to consider in choosing the many other items needed to complete our project and walked us around the store loading all very heavy items onto our cart. He didn’t stop there. He wheeled our 1500 lb cart to checkout and physically loaded all items into our truck at curbside. Floor and Décor is a wonderful place to shop with a jaw-​dropping selection and great prices… If they have other staff members even close to the quality of Javon, They have hit the proverbial ‘Homerun’.
Sam C.

The store has an excellent collection of stuff you would need for floors and tiles. Some times you do get great deals.
I am just confused about the free designing service these guys give. Biggest problem is that if you worked with one designer u can’t work with other one. Seems that have a cut in the deal if u buy stuff after the consultation, funniest is even if you don’t buy what was suggested by the designer seems you are their client and the sale goes under their name.
Make sure to put a lot of time on your side before you go visit the store.

If you’re planning on renovating or sprucing up that outdated bathroom, this is the place to start. The sheer amount of options can be overwhelming but it can definitely help get the gears moving and ideas flowing. I know it definitely helped my husband and I start our planning. As great of a selection there is, there definitely seems to be a lack of customer service here. When planning a large project that impacts your home it would be extremely reassuring to have someone who is knowledgeable to help guide you. Overall I still recommend this place, but be prepared to help yourself.

OK, this is a two part thing. The store and the staff is outstanding. Good selection, no pressure, lots of explanations of options. We ran in to a major problem with the installer recommended through their referral service. I cannot find a place to review Cal-​Floors of Lincoln, but the situation got so bad that we filed a dispute with the referral company and the owner of Cal-​Floors flat out lied when they called him to investigate. This is not a money matter, we are talking about a difference of about $ 100. But I do not like dealing with a dishonest person.

We wish there had been a Floor and Décor near us when we completely remodeled our previous home. The selection, quality, and prices are amazing. I call this store the Costco of flooring. We are now remodeling the kitchen of our new home and I can’t say enough about design consultant Cynthia Suzuki. She had great design ideas and gave us a terrific idea for tying new tile in with the existing tile — it looks like it was part of the original build. Cynthia was easy to work with, enthusiastic about our project, and knowledgeable. When the tile job was done, we returned unused product to the store without any problem.

Shopping for new flooring for our kitchen, laundry and family room. The store was not busy. I was approached by a saleswoman but was not yet ready for help as I was looking for my husband.
After I found him in this enormous store, I went to customer service to request someone for help. She summoned «Andy.»
We told Andy that we wanted to learn about pros, cons, and properties of different flooring options, for area of the house at risk for water leaks.
He kept trying to steer us to discussing style, look and aesthetics, and did not seem knowledgable on the issues of our concerns. At least 3 times I said that deciding on style and appearance will happen only after we decide on what product (hardwood, tile, luxury vinyl product.)
Overall left with no confidence in the sketchy information Andy offered. He said he had worked there about one year.
The store is huge with lots of flooring options. If you know what you want, perhaps it would be perfect for you. Andy did not inspire confidence in us. He did not offer to find another salesperson with more product knowledge.

A coworker of my wife’s recommended this place and it delivers. The staff is great. We worked with Michael and Sebastian and both guys were great. We actually ended up buy flooring for a house that we will be remodeling in 9 months because it was a close out. Both guys were great in getting us what we wanted and explaining the benefits of one vs the other and so on. Super excited about the floor we got and at the price. We will definitely use this place for our whole house remodel. If you are doing anything house related you need to check this place out.

Drove from San Jose to buy tiling from here. WHY OH WHY can’t there be a Floor and Décor in San Jose?! This place rocks!
The prices and selection are amazing and the quality is excellent. Customer service was top notch as well! I purchased close to $ 3k of just tile and every step of the way, I had help from multiple people. Maybe people in Rocklin are friendlier than San Jose, but I felt that all the employees were willing to go above and beyond.
One request: Please open one in San Jose!

The staff was super friendly and helpful! Ken is the best! Lots of great advice! Made shopping for tile easy and fun! They have vast variety of tile! Found some very unique and beautiful pieces! And they loaded everything into our car!

I’ve been coming here quite often lately for eng. hardwood and travertine. I come here for the large selection and low prices. I would like to give my business to a local friend, but the large displays of many different material really gives you the idea of what the room will look like.
This place doesn’t deserve a 1 star rating, I’ve had one instance with a return, but I opened the box so it’s understandable. The place is still a great business and the prices are very affordable. So low in fact the employees don’t even get a discount. The place is still new and it gives the «pricey warehouse «vibe», but turns out to be more like a hardwood Costco.
I went with the Acacia, which is $ 2/​sq ft less than the competitor. Its made by LifeScapes, which I believe is Floor and Décor’s brand. Good stuff!
Thanks guys, I’ll be back again soon.

Purchased 77 porcelain tile for a bath remodel. Very excited as the tile was beautiful. My contractor got 25 tiles up. As he was going through the tiles to be installed, he noticed scratches. This is normally nothing to be alarmed at. It’s usually one or two tiles and nothing more. Unfortunately out of the 52 tiles left to be installed, about 7 tiles had no scratches. The rest were not usable as they were scratched. We called Cole and he was very nice to allow us to return the tiles for a full refund. We were so impressed we purchased the replacement tile at Floor and Décor. Before the return, Cole had gone through some of the cases to see if we could get good tiles to finish our job. Unfortunately, as Cole stated, the tile was defective with scratches and the pallets had to be returned to the manufacturer.
I had to return a couple days later for more supplies. When I walked by the pallets where our original tiles were, all of the returned tiles from us were back on the pallet. For sale. They still had the pencil marks that circled the scratches on each tile. I could not believe my eyes so I looked very close. It was all 52 tiles with scratches and my pencil marks circling the scratches, waiting for some other poor mutt to buy them. I was lied too since none of the tile was returned to the manufacturer as Floor and Décor had stated it was going to be.
This also upset me because I had to pay over 800 dollars to have the first 25 tiles removed and the walls redone to prepare for new tile. Floor and Décor did not pay for that.
I would not recommend them at all. And after seeing the scratched tile back on the floor for sale, I wish I had not purchased the replacement tiles from them. I called the corporate office and they were not to concerned. I also went in the Floor and Décor web site to fill out a comment. That was a joke. 500 characters to make a comment. They obviously do not look for feedback whether good or bad. I typed what little information I could and moved on.
Again, I would not recommend this place.

Great place to buy hardwoods & tiles as it is all displayed in big planks, so you’ll have a better view on how your selections will look like when it’s all laid on the floor.
There’s 2 thumbs down in buying materials here, as it is everything you buy is in special order, it will take you 3 weeks before you get what you buy and NO EXCHANGE, NO REFUND, NO STORE CREDIT & NO CANCELLATION even you get the wrong one, totally wasted money on their return policy on special orders.

This huge warehouse geared for those who plan to renovate their home is very convenient.
We checked out the many bathroom design examples that had been prepared for customers which really comes in handy for ideas in renovating your home.
We had several different sales personnel approach us throughout the store to check on us if we needed any assistance. This was actually quite nice as that doesn’t always happen if you have read any of my reviews.
We wanted to see what items they had in stock. They did not carry cherrywood hardwood on their shelves which surprised me and my HB. One sales associate mentioned that bamboo flooring is one of the hardest wood they carry. There was a pretty wine color in bamboo.
We basically were just browsing but was just curious to what the actual store was like. We probably won’t be back as it really is out of our way since we live so far south of Sacramento.

I LOVE this place! I am so happy they opened! We are planning projects on our outdoor bar and redoing our bathroom and found some amazing tiles! Randy in the tile department helped us and he was extremely knowledgable, very friendly, and his professionalism reflected very positively of the store. I can’t wait to go back and get the rest of our materials to finish our projects.

I attended the Grand Opening of Floor and Décor and I’m really excited about their selection of Stone, Tile and Wood floors. The showroom is HUGE! Its filled with floor tile, decorative tile, hardwoods, laminate and stone.
The prices were shocking reasonable. On display are some great samples. I especially like that they have experts on staff to answer project questions and to help you with your designs. I am going to return next week to get some stacked stone for an outdoor fireplace I’m working on. The materials price is ½ of what I was quoted by a contractor.