FedEx Ship Center

This Christmas I bought all my gifts via Amazon. I sent 10 different gifts to the exact same address in Rocklin area. Nine arrived on time via the postal service or UPS. Only the gift sent via FedEx never arrived. FedEx called and left a VM me for the first time on January 7^th! saying they needed address clarification. So I called them that day and they said, oh we already shipped that back to Amazon. No apologies. No responsibility. No explanation other than, «well that package had just been around at the station for weeks.» Ugh!
I remember what a great company they were when they were called «Federal Express». I guess when they stop delivering packages in a timely manner they felt fraudulent calling themselves «express» and change their name to «Fed Ex». I think I’ll just call them my Ex.

I ordered special hearing enhanced phones and had them shipped 2-​Day via FEDEX. Since I know I sometimes cannot hear the door, I specifically placed a sign on my door to have the driver let the front office sign for it. I didn’t realize I would have to explain my disability to 10 customer service reps or on the sign on my door in order to receive my package. Due to FEDEX Policy, it was the shippers fault for shipping the way they did. Out of the 4 reps I argued with, (including getting hung up on twice) 1 supervisor handled the issue.

My husband waited at home all day for a package to be delivered. We live in the country and have a gate at our driveway and they made no attempt to honk horn or otherwise alert as to their presence. UPS always toots the horn, the dog barks, we get our package or they leave it inside the gate or toss it over. The gate is in clear site of the house. FedEx simply left a note and left. Can’t pick it up till Monday! If I ever have a choice of delivery service I will stick to UPS or postal service. Never have problems like this with UPS!

I will avoid fedex and stick with UPS from now on. I paid for a express delivery. The package has arrived in Rocklin, 2 exits away from my house and they said I cannot pick it up until Tuesday, 4 days away! «We apologize, it’s locked in a bin and we cannot access it until that day.» Frustrating!

I had sent a request to hold a package and got a call back immediately informing me that my package was «in a bin and cant be accessed» Fine. She said she would put my package back on the truck and delivery would be on time like normal. Usually im not so concerned about packages but the sender required a signature so I needed to plan be here to do that. The next day online tracking said it was being held for pickup, next day, being held for pickup. I called to make sure my package was in route and maybe tracking had not updated. NO, the lady had never changed the delivery status back and it was being held somewhere in this facility. I thought it couldnt be accessed? The new lady on the phone apologized and ensured the the tracking status had been changed and I would receive my package by noon on tuesday. Come 10pm on tuesday and I check my online tracking only to find it was still being held. I call praying it is some mistake, hahahaha NO. The guy informs me after taking my tracking number it is available for pickup at this location now. After telling him everything and letting him know I took the day off to be home to sign he gives me a half ass I apologize, the driver already went out for the day so it wont be out until tomorrow. Do you want me to put it out for delivery? I asked if there was anyway i could waive the signature and just have it delivered because i already took today of to do this. Of course they couldnt do that either. I get that they want proof of delivery but you guys messed up multiple times. Can you work w me a little? Well I plain just dont trust these people so I guess I will be wasting my gas driving down there to pick up my package that I paid shipping for in addition to not getting paid for work today because I planned on this stupid package. Fedex, wth are your people doing? Sleeping? How is it possible that I talked to 2 seperate employees and neither of them knew how to correctly do thier job. I guess we will see if the third person knows what they are doing when I go to pick up my package that apparently was impossible to hold. I will never ever be going through fedex again if I can help it.

I haven’t had a negative experience yet. This location is open from 9 – 7:45pm Monday– Friday. 9 – 5 Saturdays and closed on Sundays. I’ve only come here when I’ve missed a delivery at my home. If this happens to you, you can pick your package after 6 pm. This is also a shipping center, so you can do your shipping here also. If you are picking up a package, make sure you bring a form of I.D.

I didn’t know you can call FEDEX and have them drop off at the nearest fed ex or kinkos location. Anyhoo… I drove all the way from Antelope to this FEDEX Hub Center to pick up my new replacement phone since I was not able to sign for my package. The customer service guy was very friendly and he told me about next time I need to pick up something I can just call ahead and have them delivery to the nearest fed ex or kinkos.