Department Of Motor Vehicles

I was in this area and decided to stop by and renew my vehicle tag. I know for sure that the DMV in Carmichael location has the yellow self operating renewal machine that you can get in, renew, and get out within five minutes without even waiting. Thinking this location would have it too, but low and behold, came to fine out that they don’t so I had to wait over an hour to be called up!
If you only have to renew your tag, do not come here if you don’t want to wait forever! If for any other reasons, sorry I can’t help you with this, I only came ones and for renewal purposes.
Happy Waiting!

This office (Rocklin) and the Roseville DMV Information Clerks are incredibly rude! I always have a scheduled appointment and I always have all of my paperwork, so why are they so rude? They also set up numerous appointment in the same time frame; I know because my husband actually made an announcement asking who had appointments at 9am like us, and about 7 people raised their hand; there were only 2 clerks helping people — no wonder they are always backed up! It’s like the Doctors office
I can’t wait until we’re able to do all transactions online — their customer service sucks!
BTW — the Folsom Office is EXCELLENT!

Again I’m here at rocklin DMV for yet more time wasted standing in line. Lady at front desk refused to help anyone else who didn’t have a appointment, another DMV worker tried telling her she can with 2 people at front counter help both lines, she said I’ll do it my own way. I’m really tired of coming to this DMV just to have the employees treat the customers like they are a burdon.

Counter employee started reading my information??? He printed out a list of everything I have on my record, sat there and read it in front of me, but refused to even let me see it? Invasion of privacy much? Wish I would have got his name so I could have filed a formal complaint. I walked out.

This was a faster dmv than others in the area a few years ago but ppl have caught on and now the old Roseville one is the fastest. If you need anything beyond the most basic services like renewals and such, you are in trouble… however, don’t make an appointment cuz u won’t save ANY time.
The big drawback at this location are the
EMPLOYEES (specifically older bald male w beard) Just beyond enfuriating… these ppl are pathetic because the few decent employees just stand and watch the train wrecks caused by the disgruntled idiots… they also have no problem passing off the crappy energy from thier crappy ob to various strangers who don’t deserve it. I told a guy there once that I received a car as a gift therefore I don’t owe anything jerk, and he literally would not let it go. Thought about reaching across the counter and slapping the taste out of his mouth. The audacity of these morons seem to grow depending on their seniority. He actually tried to work out wat I owed based on the value of the Car (not only illegal but crossed some serious lines)
When I tried to file a complaint with corporate/​national headquarters… I got NO response at all. So I’m content from now on to be the alpha there, and I will dictate what I want done until thier faces turn red or they start crying, either way it’s well deserved. Just be forcefull, being kind to these ppl is a waste of your energy.
The ONLY honest advice I have for you ppl is this, BE AGGRESSIVE AND DEMAND SERVICE, DO NOT GET PUSHED AROUND BY THESE BULLIES, they are just a private corporation NOT gov the way they try and make it seem. They have to answer to the better business bureau just like any other business ppl, remember that. As an MBA, I know this to be a fact. Much like the «federal» reserve, the dmv is just a private co. That ppl just ASSume is government run.
Woa, what a pleasant surprise! AFTER my BBB complaint, I was contacted by the dmv! Shocker lmao!

Nothing extremely special happened but, in a «perfect DMV» world, my experience was how I think every experience should be at the DMV.
I thought I had made my first mistake by not making an appointment but I walked in about an hour before closing and asked for a form, as I only need to renew my license. I always hear scary things about the wait and how many unhappy employees are working. The only true thing about what I hear is the line because it was unreal how many people needed to be at DMV an hour before closing.
I filled out my forms and was given number that seemed it would’ve been called right at closing but was called within 15 minutes of waiting.
The gentleman that helped me at the window made nice conversation and even managed to make little jokes her and there, which made me smile the whole time at the window. He was fast and thorough with the paperwork and I respect that because even after all the people they help in a day and right before closing, he still manages to laugh.
Overall my experience here at the Rocklin DMV took less than 30 minutes (without an appointment). Impressive I must say.

Excellent service. Very short lines. I waited about 5 minutes for a ticket and form (for renewal of license) and then waited 10 minutes for a window. The entire process was about 35 minutes for a new license (no photo) which is a record low for me. The attendant who helped was excellent and explained how the thumb print reader is the new ID protection, so I didn’t need to bring my passport or anything. Very convenient. The attendant, Jason Fong, also referred me to a few awesome restaurants in downtown Sacramento, where he used to work. I can’t wait to check them out. The experience at this DMV was very pleasant and fast. It is a clean and professional looking place, not huge, with nice people. There is even a community wall which honors any person in the Sacramento region who was killed in a traffic accident.

Spent about 3 ½ hours at this lovely place today, just to come up short on my boat and trailer registration, because the gentleman DMV employee told me I needed a few items that I DON’T EVEN NEED!!! Not only was my time wasted today trying to obtain said items, on the phone during my appointment and after, I also wasted other people’s time from the boat manufacturer, motor manufacturer and seller/​sellers bank, faxing, mailing, e-​mailing, researching, etc etc, all for crap that in the end wasn’t even needed.
After partial processing of my boat registration, we went and inspected the boat/​trailer in the parking lot, and he told me I needed a «hang tag.» This didn’t seem right, as I have never even heard of a hang tag, and sure enough, after making three phone calls to the motor manufacturer, them thinking I’m nuts requesting what I was requesting and a nice lady faxing AND USPS mailing (because he INSISTED I NEEDED the original) me a Mercury «hang tag” – I researched the California boat motor emission code and I found out that California ONLY requires «hang tags» on INBOARDs and INBOARD/​OUTBOARD Stern Drive boats – and have NEVER required them for outboards or bass boats. I even pointed out the 2 Star emission sticker on the back of the motor, and said that that is all that should be needed to be CA compliant, but he told me I was wrong, and I didn’t have the facts/​proof in front of me, so I reluctantly said «ok.»
Then there were issues with the trailer, and other items he said were needed – that come to find out, are not.
WORD TO MANAGEMENT — Either TRAIN YOUR WORKERS ON BOAT/​TRAILER REG/​TITLE/​TRANSFER OR DON’T HAVE THEM PROCESSING BOAT/​TRAILER REGISTRATION AT ALL! Time is valuable to people, and on top of the time I wasted today, I’ll be headed back tomorrow morning (to a different DMV) to once again WASTE my time and WAIT – all because someone didn’t know what they were talking about. Fantastic.
NOTE: to people looking to visit this lovely DMV – Do your research and know EXACTLY what is needed and what is NOT to accomplish what you’re hoping to accomplish at your visit – as you obviously cannot depend on these people to know what they’re talking about.

I’m not really sure why they have 14 booths yet only operate 3 or 4 at a time. The really irritating thing is that they have 4 or more people in the back laughing it up and basically doing nothing. This particular DMV has a terrible system and needs to utilize it’s area in order to serve people better.

Miscommunication ALL OVER THE PLACE HERE!!! Employees didn’t care, my work didn’t get done, «you DON’T need a ticket», «you DO need a ticket», «go ahead and have a seat»…“yes sir you can hear your number outside”, «No sir you can’t hear the speakers outside»!!! Im listening currently to 2 employees talking about bird watching and how fun it is. After they were done, she pressed the button for the next customer!!! Unilocal needs to come up with a scale from 0 – 5 stars, NOT 1 – 5

If I could I would give it one stars plainly for the women in the front handing out tickets both are rude and just plain mean I have came here multiple times for various reasons over the past 5 months and every time the two same ladies are soooo rude! I cannot stand coming here plainly because of them.

Made an appt to change my last name on my license. I was in and out in less than 20 minutes. While I didn’t get the lady at the counter to crack a smile, she was quick and overall it was painless. Much better than any experience I have had at DMV’s in San Diego.

I get it. It’s the DMV. No one really enjoys going to the DMV. Most people I’ve encountered seem pretty irritated to have to be at the DMV (no one more than the workers, though). So I try to be as polite and friendly as possible to everyone I work with there.
But this woman… Geez. This woman who is at the front giving out tickets for appointments is just plain nasty and really needs to reconsider her line of work, and maybe get some professional lessons in etiquette. I remember her from my visit a year ago, which is saying something. She’s just rude, unhelpful and has a permanent look like she just smelled something bad.
I’m actually writing this review from their parking lot at 7 am to insure I’m the first person in the building and hopefully the first person out.
Most people I’ve encountered are friendly and the process is typically quick because when I’m trying to fork over a couple hundred bucks, they want to take my money as quickly as they can. But yesterday I stopped by to pay my registration and the woman I mentioned is sitting there with her perpetual bitch-​face, and rudely informs me the wait is two hours. I said «Yikes! Is there any way I can pay suspended registration online? Or drop it off?» She cuts me off and says, «yeah if you would look, it SAYS DROP OFF RIGHT THERE» and jabs her finger towards a drop box… I repeat myself, «My registration is suspended though, so I need to provide proof of insurance and I believe I have to…» She cuts me off again, «You can drop it off and hope for the best». Wow. Professional and helpful!
No. Super bad advice. I wonder how many people take her advice and their registration doesn’t go through. Because if I had dropped my paperwork off, I wouldn’t have cleared the suspension, I would have incurred another late fee and I would have had to come back again.
So here I am on day two, because I couldn’t wait for two hours for them to take less than two minutes to let me pay for my suspension. I’m waiting in front of the building 45 minutes before open to hope I get in first and get my stuff paid and hopefully epic bitchface isn’t here today. We’ll see!

Came to Rocklin expecting a higher quality of service. Not our experience. We made an appointment for my son’s permit test. We were rudely turned away due to missing SS#. I can understand the need for the insurance, But snarkey is not in the employee manuel. We ended up at Roseville. They were professional, courteous and helpful.

Rude service. Only gave us the forms we needed after we waited in the 25min line. And refused to give us a ticket because at 4:30 they would no longer be able to help us and it was 4:10. Can you say rude?

I went to the Rocklin DMV on a Friday afternoon to get my California class C driver license.
Having moved from out-​of-​state, I had to take the written test and have my photo taken.
The staff were polite and efficient, also in a good mood, possibly because it was Friday.
I arrived at 1440 hours and waited in the check– in line for two minutes to get a ticket stub for the next DMV clerk available for my category, driver licenses. I had no appointment, so I was on a first-​come, first-​served basis. I sat down in the relatively pleasant waiting area (it IS a government building, after all) to wait for my number to be called (G57). They were on G43 when I sat down. I guess the «G» prefix pertains to people waiting for DL assistance, as there were other prefixes being called in rapid succession. Finally, at 1623 hours my number was called. I was worried I would be too late to take the written test, as the cut-​off time is 1630. The nice lady clerk took my thumbprint and money, and rushed me over to the driver license line. I didn’t have to wait for my photo to be taken, and was given the test at 1633 hours. I finished the test and it was graded immediately thereupon. I passed and was given my temporary license. I was out the door at 1640 hours, two hours after my initial arrival.
I could have made an appointment and reduced my total in-​and-​out time to around 25 minutes, but I didn’t want to put off this necessary task until the next week (the DMVs next available pretty-​scheduled appointment date).
Everyone always complains about the DMV and the people who work there, including me, but this experience wasn’t bad. The employees were professional and speedy. The main reason I had to wait so long was due to other DMV CUSTOMERS! One older gentleman was going back and forth in the testing area harassing the poor DMV clerks with a barrage of questions he could have figured out himself. Several people missed their numbers being called because they weren’t paying attention — and then they cut ahead of other numbers saying «you didn’t call me. » A couple of people were obnoxious and rude to the DMV staff, including one young lady who seemed to think it was their fault she failed her test. Frankly, I observed the DMV people being more polite and understanding than I would have been.
I would have given this location 5 stars, but hey, it is the DMV, after all! Good job, people.

This is the deal! It’s one of the fastest branches in Placer county. Some days (beginning and ending of the month) may take a little longer. Facility is new and very clean; but hard to find off Rockin road. That’s about it for positive.
The employees are unbelievably miserable. They don’t smile, or even give you the courtesy of looking you in the face. Very dismissive, and always short responses. I think that fact that they monopolize this industry makes them forget that they are still in the «service» industry.

Wow!!! The lines here are non existent compared to the ones in the SF Bay Area.
I came here to transfer ownership of a vehicle and I was in and out in minutes!!!

Terribly long wait time, angry, moody people. The only plus to my experience was a nice facility.
I think the DMV would be a much better place if the employees didn’t treat people so terrible and smiled a little.

They should be called the DWF — Department of Waiting Forever.
Facilities are new loooking and very clean. Without an appointment, you’re in for a loooong wait. I had to make a few visits here recently… now without an appointment I waited over 3 hrs. However, with an appointment, I waited less than 5 minutes. So don’t waste a whole day here, it aint worth it… make an appointment… or bring your iPad, you’ll need it :)