Cookies by Design

I had a great experience with this location. I called to order a cookie bouquet for someone in the hospital. I spoke with Tiffany and she was very helpful! I wanted the cookies delivered that day, and they were able to accommodate the request. The cookies look just like the picture online. I’d definitely use this place again if the need arose.

I’ve visited this shop many times over the years and love their cookies! No it is not cheap, but it’s a unique gift that everyone loves to get and is customizable so its a little more personable than flowers. You can tell the staff and owners care about the products and the people that order them. I would recommend to anyone looking for something untraditional and special!

I was excited to take my 10 yr. old daughter to their store because she is interested in baking and watching baking shows. However, when we walked in, a lady came out of the back, and I found her to be cool with us and we felt uncomfortable. Also, I bought a cookie…7 $! Yikes, you’ve got to be kidding!
Great concept, bad customer service, RIDICULOUS pricing! No way, no how, How do they stay in business?

While they have good cookies, they tried to swindle me and lied to my face. I ordered some pretty fancy cookies in a special package, which was not there when I arrived. At first they simply gave me the incorrect package and tried to send me on my way, acting like they hoped I wouldn’t notice the wrong package sitting in front of me. Of course I noticed. So they put me in the position of having to look like an ****** in front of 10 other customers while I call them out on their crap. They claimed they ran out of the packaging, which is fine, but I paid a lot extra for it and demanded a partial refund, which they gave. I then told them that it didn’t look like they gave me the correct cookies. They lied and said «oh, they’re on the bottom.» «OK,» I replied. I took the gift home and delivered it only to find that no, they didn’t give me the correct cookies. They weren’t in the bottom. Ridiculous.