Enterprise Rent-A-Car

Great fast service, just a bit too pricey. I’m in new Jersey, not a touristic or vacation area, rental cars shouldn’t be so expensive.

I had accident. Called my Insurance they put in place for a car rental… I pay for this on my policy. I did get 2 calls from Enterprise told me a car would be there. Rockaway to Dover. So I get to the repair shop. NO car. The repair shop called twice for me. Still no car. They left me stranded. So I called I think on Friday, April 15^th to tell them. I spoke to Bill. the manager… all he kept saying is I don’t know I don’t know…3 times I finally hung up on him.
I have a great insurance company I will tell them to make sure they are not in their system for their clients. My insurance expects the vendors they hire to do the right thing.
UPDATE: someone named Shane wants me give him more details… its done. how clueless are you? I reported you to NJM II hope they to the right thing as getting you off their list.

Enterprise Rent-​a-​Car Dover saves the day again! My friend and I needed fast thinking and competent hands to rectify a flat-​tire on an Enterprise car this wintry morning. Our rental car (from the Wayne office) got a flat over night (probably due to the extreme temperatures). Getting to work for a 9:30 am appointment was top priority– and Vinny and Bill understood this. (Flat tire discovered at 8 or 8:15 and about an hour commute from Rockaway to Wayne.)
I called Enterprise Roadside Assistance with no luck (they were probably really jammed up with this weather) — then when Bill (Manager at the Rockaway location) got on the phone I started to breathe better. He called the mechanic to come out right away, and right away they (he and his co-​worker, another male) came out with tire pressurizer/​valve and most importantly… ANOTHER CAR FOR J! (Sorry guys, I didn’t catch your names.)
Amazingly, within 15 – 20 minutes, the car with the mechanic and other Enterprise representative came whizzing in (right next to the car-​with-​a-​flat) with reinforcements. They took the «problem» car away and left J with the car he needed! He was driving away in minutes… Everyone (including Mike in the Wayne office) allayed me concerns about safety and urgent transportation needs with their responsiveness, validation, and most importantly QUICK ACTION! THANK YOU ENTERPRISE ROCKAWAY! Thank you Bill! Thank you everyone!!!

I have been renting cars from various companies when I travel. I had my car booked local to my family and they were going to make arrangements to get me there. I called the main # at Enterprise to have no luck further than what I knew. Then I called Bill at the Rockaway NJ location. Still, the price was higher than I wanted to pay. Not only did he offer suggestions, in order to get me the lowest price, he was pleasant and very informative. I searched further and found a great price using my Costco membership for a car rental at Rockaway Enterprise. Upon my arrival, I met Bill and his staff, I let them know what I was looking for in a car and they found me a car. Even though there was a little delay (waiting for my turn and there was only a half a tank of gas in the car), their rental location is comfortable and they were very helpful. I returned the car to get the same courteous service. There was a discrepancy in the invoice and it was corrected immediately. When the final bill was totaled, I even paid less than expected!!! I would not only recommend this location to anyone traveling, I will use this location again to visit my family. Great service, car was great, Thank you, Rockaway Enterprise staff!!!

Great service including free pick-​up/​drop-​off, best rental prices compared to others. Car was in excellent condition.

Quick and friendly service, much better price then renting from the airport areas. Car was clean and in great condition.
Do wish they had a little better selection of cars however.

Enterprise of Morristown/​Parsippany — Did not have the car size I requested and was given a gas guzzler instead. Had to exchange at the Parsippnay location who gave me a car with the gas gauge on E, literally on E, and filthy. But the kicker is they charged my credit card a month later for some bogus toll charges while I was out of the country on vacation, with out notifying me or getting authorization. I will NEVER do business with this company again. They are dishonest and unprofessional. Take your business Dollar Rental or any other company besides Enterprise.

Great place here in Rockaway, NJ took very good care of me, although I must say I would not be able to work there as they have two smoking hot girls and I would definitely be distracted all day!

Get this… there’s a convention in town today 7÷20÷2011, and not a rental car available anywhere.
I called enterprise in Rockaway, Parsippany, Morristown, and Denville. None had cars.
I called their helpdesk, and they said they had a car in Livingston and reserved it for me.
My wife dropped me off, since I had a reservation. Then I find out they really don’t have any cars.
They had me sit there for a couple of hours, then the manager took me to Warnock chevy, to pick up a truck that was having warranty repairs done, just so he could get me on the road!
So I call enterprise back at my favorite location, and I’m begging the agent to try to find me a compact car and she tells me there is nothing available in north Jersey!!!
Momma Mia. So much drama.
I’m going to add this to my life story book!
So my conclusion is this:
1. The Rockaway location is always pleasant, works with you, is clean, and has nice people like Amanda working there, and 90% of the time I have been happy with my rentals there. And they have tried to work with me when I was not happy!
2. The helpdesk at enterprise sucks. First they’re on central standard time, So I have to be 2 hours late to work just to make a reservation. Second, a reservation is a reservation! If I make one, I expect a car to be there waiting. If you don’t have the car, don’t make the reservation!
(Idiots!)
3. The agent at the Livingston office, (John) and his manager, worked with me and tried hard to find me something in a difficult situation where they should have had cars… They were both nice, So I can’t be mad at them, but they accepted the reservation over there in the midwest, and they should have had the car waiting.
So today, not happy with enterprise… I take away 3 stars and hope for a better future experience.

I was very pleased with my experience with Enterprise I needed to rent a car for about a month when my car was in the body shop. The entire process was very easy from start to finish. The car the gave me was very clean and ran well. When I returned the car they drove me to the body shop to pick up my car. I would recommend this Enterprise location to anyone who is in need of a car.