Cold Stone Creamery

This place is shit. My girlfriend got ice cream but it was basically soup. If I wanted soup I would go to a diner. I wanted hard ice cream. This was not hard. It was about as hard as my dick after I watched my first child emerge from the womb of my crack smoking ex girlfriend. Flaccid, would be another word. If you want hard ice cream, stay away. If you want soupy afterbirth, this is the place.

Long wait, very expensive for what you get, saw staff drop scoop on floor then put pack in water with other scoops and to top it off, the bathroom was disgusting with no paper towels. Even our 4 year old would not go in there. No response from the staff after we told them. Won’t be back. Denville Dairy will be our first choice!

Although this is not my first negative experience at this place today really upset me. I have to start by saying I love Cold Stone, I have been coming here since it opened in 2007. (All other Cold Stones around have closed so it’s my only choice.
My complaint is simple, I purchased a «love it» ice cream and I had my 2 year old that I wanted to share with and I simply asked for a small extra cup. My request was declined, and although the female owner has always had a displeased personality she seriously declined a .25 cup to a customer that just paid nearly $ 8 for one cup of ice cream with a newborn and a 2 Y/​O. I hope she uses her saved pennies to buy some cleaner for that disgusting bathroom.

Got a caramel apple here for a special occasion, but when we went home to eat THAT night it was all rotten inside (see photos). Emailed the company, got a very defensive call from the store owner/​manager, who said she’d mail me a coupon. Never got it so I took the rotten apple in (I had frozen) and got a new one. This one actually had white mold growing inside. Ugh, go to the Rocky Mountain store in Denville instead!

We bought a ready-​made ice cream cake from their freezer. The cake was very dry. Maybe custom cakes that are made fresh are the way to go.

Too bad these guys aren’t as excited to see you as other places I’ve visited. Definitely when you walk into a franchise that truly models off the franchise success you will know it. This is not it. The ice cream is great but half the fun is going into an establishment that truly makes it a fun experience. I used to visit an AMAZING one when I lived in Hawaii… Always the same outgoing personalities ready to sing a singalong song! So fun. Definitely the east coast is lacking in the FUN department.

This location has more flavors that I have not seen at other Cold Stone Locations! Great staff!

When I went it was a saturday night and they are right near the theater so it was packed. They moved the line very quickly the girls working there were very nice. Ice cream was great as always.

First, I love their ice cream. It is good. So what’s up with the 3 stars (I really should give it 2)?
One day I read my receipt. This is the only ice cream place where they charge you extra for a cone — I mean a regular sugar or wafer cone, not a waffle cone. Really, do you charge me extra for a cup and spoon too? I don’t know if this is a «Cold Stone» policy or just Rockaway, but really guys, stop nickle & diming people! The item is less than a penny.
Next, if you’ve ever ordered a cup to eat on the spot and have ordered larger containers to bring home to have for a few days, you’ll notice that they load up the mixtures for a cup but use the same amount for a large (not sure if it is a ½ gallon or full) container. Talk about saving every nickel they can! Disappointing. TO THE OWNER OF ROCKAWAY COLD STONE: how is it you use the same amount for cups AND large containers? YOU are the reason I’ve stopped being a regular and that goes back to something you said you would honor and then didn’t!
I really did go there on a regular basis but now I’m always talking myself out of an ice cream when I get the urge. I can not spend money in an establishment that is about every nickel and dime. I do support those who are about the customer (and I make sure I tell my friends about those places).
Go and enjoy the ice cream (yes, they are expensive). Just don’t go on a regular basis.

Cold Stone Creamery (CSC) you have changed so much as I did not recognize you at first glance. We stopped in prior to hitting up the movies as my fat jeans insisted upon something sweet prior to sitting through a movie. It’s conveniently located about a minute away from the mall/​theater. So what has changed? Well what hasn’t changed is that they make pretty darn good ice cream concoctions. Mix, match, through the kitchen sink in there… go ahead! I went with one of their signature creations: The Pie Who Loved Me (Surprise! It contained graham cracker). Yummy… drooling thinking about it. To be honest I don’t remember what she ordered because I was too busy eating mine… less talk, more eat… nom nom…
So again what’s changed? Well it’s not just ice cream… they have several different types of coated apples… lots of ‘em and some other sweets… I am a traditionalist, no need to F with my brain! Too many choices makes me go something something…
And the coup de grace? Their prices! 2 small cups of ice cream for over $ 10! Yeah it’s great, quality stuff but $ 5 a pop for a small… highway robbery.