Apple Store

My mom forgot her initial password and needed help to reset it. When we entered the store, a girl with black hair and tattoos offered to help us. but after numerous times of asking her to guide us through it she kept leaving and spoke to us as if we were total morons. Well isn’t that why people come there for help? We left with no solution and very annoyed. BTW… my mothers 70 and needed help. I don’t have an I phone so thought your staff could help her. boy was I wrong.

Well I recently upgraded my phone and was in and out within 30 minutes. That’s the only plus.
The salesman was rude and pushy. He was basically trying to tell me Verizon was ripping me off and Apple was better. Hello — Apple doesn’t offer wireless so I’m stuck with Verizon. I’m not too sure what his point was but he seemed to want me to lease or pay the phone monthly. Not sure.
While waiting to finish my transaction I observed another employee rolling her eyes as she walked away from a customer and another employee with the dirtiest greasy hair I’ve ever seen in that store. Shouldn’t there be an appropriate look and behavior?

The arrogance of Apple employees always baffles me. The process of getting a warranty repair was absurd. We were also here on a night that the mall was open until 11pm, and the store hours said 11pm, but at 10:15 they were not letting people in the store, and by 10:30pm the place was empty. Makes no sense to me.

The end of my charging cable broke off in my iPad. They fixed it in a few minutes…
FREEEEEEEEEEEE!!!

Went in to pick up a few things and had the distinct pleasure of working with a really awesome associate named Alec. He had an incredible knowledge of all their products and I ended up buying a new iPad, iWatch and a few accessories. He was not only informative but a really nice guy and fun to chat with. Lets face it, if you’re on Unilocal chances are you’re using a Macbook, iPad or one of their other awesome products. Even if you’re not, you may just be reading this on your iPhone app. You already have the need so shouldn’t the buying experience also be a pleasure? If you need anything Apple, I highly recommend their store at The Rockaway Mall. Go see Alec and tell him I sent you. You’ll be more than happy you did.

Much better experience from my last visit here. It’s busy but very organized. They just went the extra mile to help me today! Nice recovery guys!

Went to the store on Saturday with my phone where I waited an hour to get someone to help me the so called «genius» then spent an hour restoring my phone, I told him it was a hardware issue and not a software issue but he insisted on it regardless, did the recovery and sent me home, sunday morning phone froze and got stuck on loop I restored it myself as i didnt have time to go to the store, then monday same thing happened again but this time restore wouldnt fix it either. This is when i took the phone back to this particular store where i checked in and 6, and was told it would be an hour wait, at 745 i asked about my appointment and the guy tells me that I was accidently skipped and put me back in the system, I shouldve been put to the top of the queue. At this time they took 4 – 5 more people before i had to ask when it would be my turn. The genius then attempts to restore the phone even when they can clearly see that it was done on saturday and wastes another 30 mins of my time, only to tell me that the phone would need to be replaced but the phone was not in stock (how the hell do you not have it in stock) and that it would take 3 – 5 days for them to get more. I had to go to Short Hills in the next day to get the phone. Why waste my time, why not just tell me you dont have the phone in stock so i could go to another store

I wish I could rate it lower then a one! I went in with a cracked screen and somehow the genius team at apple managed to brake the display on a brand new phone! Furthermore they told me the do not have any in stock now I’m stuck without a phone! Avoid at all costs

I brought my MacBook pro and waited 45 min to be seen. Made appointment online and got to listen to 2 apple employees talk about their trips to europe. Very irritating. Go elsewhere.

Had a problem with my Macbook, «genius» guy who helped me was helpful, but other workers could use better customer service training, especially for being employed at an apple store.

Hello again everyone. See I don’t just eat I shop too. Today it’s a trip to Rockaway mall to hit up the Apple Store. Let me tell you, if I had any other option I’d take it.
I came here to fix my wife’s phone. I have been to an Apple Store in the past, so I knew the drill. You have to register the night before or you may not be seen. I did this.
Well anyway, my appt was for 1:20 I arrived about 12:20 and was told they couldn’t get me in before my appt. (this I understand) so I walked around the mall with the kids until the time had come. When I get there I’m informed a new screen is $ 129 + tax. Kinda pricey, but it’s for my wife so I don’t mind.
The «Genius» that helped me tells me it’s going take another 1 ½ to repair the screen. Ok so I get some lunch do some more shopping and come back. Phone still not done. Try telling 2 kids that have been here 3 hours that we have to stay another hour before the phone is finished… There going insane. My wife is livid 4 hours to fix a phone when I had an appt scheduled the day before is ridiculous. Never again!!! Next time she gets her own phone fixed…

I have had to go to this Apple Store 3 different times to exchange a defective iphone4S. Things were arranged in advance via the customer service manager line. I am a disabled woman who is not supposed to travel very far as it literally causes me pain.
My first visit to exchange my first defective iPhone, the salesperson could not access the notes that informed them that it was to be a free exchange. Ultimately, it took over an hour for them to settle the issue and give me my «new» phone… which did not come in a box or have any wires with it. I spent 4 days in bed after that visit.
My second visit I was 5 minutes late for my scheduled appt because I move slowly due to my disability. They claimed that because I was late my tech had moved on (though Anyone who has gone there knows that even with an appt they usually don’t even get to you for 19 – 20 minutes). But they said they would help me asap. I explained I had a doctors appt to get to but I could wait a bit. I waited over an hour and had to go to the doctor. Before leaving I informed the manager of the problem and even though all they needed to do was exchange a phone, she insisted all she could do us reschedule my appt for after my doc visit. I rescheduled
My third visit I arrived10 minutes early. I waited 40 minutes to be helped. Finally replaced my second defective phone and was there another hour. I spent the next 7 days in bed.
One week later as I sat in a hospital bed about to have surgery for breast cancer I discovered that my third phone was defective. I do not have a way to get back to the store and even if I did I can not possibly handle doing so. I have spoken with many different very polite people within the company all the way up to one of Tim Cook’s assistants who handle complaints emailed to him. All I’ve asked us to have them replace the defective phone they gave me with a fully, properly functioning one WITHOUT hardship to me. The most recent answer has been that it’s not their responsibility.
They have offered to replace my 3^rd defective phone IF I either:
Go without my phone for up to a week (need docs to be able to reach me so that doesn’t work)
Have them place a hold on my credit card or bank account till I return the defective phone (I have no income due to my disability so I don’t have the money to do so)
Or I go to the apple store again in person (which I can’t do)
Beyond that they will not help me at all even though their own techs have proven the phone defective.
Normally I may find something funny in my reviews and I apologize that I am so angry right now but I know the meaning of customer service, if you want to have excellent customer service then when u come across a unique situation and your product has failed, you think outside the box and fix it for your customer. You don’t tell a disabled woman fighting breast cancer that the defective phone you sold them is not your problem!

Apple live support on line told me that my battery was bad and to bring it in for a replacement I bring my phone to the store and they tell me there’s nothing wrong with my battery when it fluctuates from 25% down to 8% then it goes to 22% this is absolutely ridiculous. The next day I went back on Apple live support and they also confirmed again that my battery was bad this store will not replace anything in less you pay for it. I was in and out of the store in the matter of three minutes. Thanks for the worst customer service I’ve ever experienced in my life

Beware of Apple products!!! After 15 months, my iphone 5 stopped working for no reason. Apple couldnt fix it but for $ 249 theyd sell me a new one. that said, did you know if your iPhone dies and you do not replace it with another iPhone, there is no easy way to get your iCloud «back up»? Apple said they cannot download it to an ipad without wiping the ipad. To wipe the ipad, I’d first have to upload all that data to the cloud which would require me to buy more storage space FROM Apple… Bye to my data and to Apple and your monopolistic ways.

Bryant rocked at helping me clear out and update my old macbook pro and taught me how to properly utilize shortcuts — all within 40 minutes!
Shout out to Greg, too! Thanks for helping me pick out an efficient and useful slip for my new Air.

Sigh. I just spent 1.5 hours fixing a defective product.
This is a massive Apple store. It’s located in the old Gap, so there’s no shortage of space. The Genius Bar is huge and there’s a lot of seats. The «geniuses» were actually helpful. They replaced my battery and display under warranty while I walked around the mall.
They took me at the last minute. So I really can’t complain.
The Apple people said it’s hard to get appointments at Short Hills and Willow Brook on Sunday because the Paramus stores are closed. Please open a store in Jersey City/​Hoboken soon.
Con: this mall is lame. There are no stores unless you need crappy tshirts.

Well Morris County, this isn’t your old Apple Store. In December 2012, the Apple store in Rockaway Mall shut down and relocated to another part of the mall, in a storefront that’s gotta be at least 4x bigger. I couldn’t believe the size of this place compared to the cramped, tiny location they were in before the move. I was in here yesterday and the employees are super helpful, the place is so bright and vibrant, and they have walls full of accessories rather than the handful in the old place. Still haven’t purchased an i-​Phone, but if I don’t get one from work soon, I’ll be buying my own…

First of all, it’s an Apple store. It’s hard to screw that one up. Besides Apple making great, life changing (in a good way) products they actually employ people who can assist you. These same people know what they are talking about. They don’t upsell you, they don’t bore you, they answer your questions and or demonstrate all the good, useful things that Apple products can do.
Any of the staff members I spoke with (it’s a lot of them) were nice to talk to, listened to me when I had questions and were able to answer my question or quick get someone above them that could. Unless you want to drive to Short Hills and be overwhelmed by… well any number of things that comes with a HUGE Apple store in the middle of look at me central you don’t have many options if you live in this area.
Just put down your non Apple product and get with it or if you already understand that Apple does make the world a better place just head over to Rockaway and have at it.

Eh…
This Apple Store popped up in the Rockaway Mall pretty recently and though I’ve been to the mall multiple times since its arrival, I haven’t stopped in until this past weekend. I went there on Saturday afternoon with my friend, armed with an agenda: getting a wifi only, 32gb white iPad 2 and a pink smart cover. The store was so tiny — the tiniest Apple Store I’ve ever been in — and though the mall was frigid with air conditioning, the inside of the store was sweltering hot because there were sweaty little kids, obese adults, and tech-​un-​savvy senior citizens crammed into this tiny space.
To try and hurry up and get out of there, my friend rushed up to an employee (recognizable in their bright blue polo… reminded me of the Best Buy uniform) and asked for the iPad I wanted. The employee looked confused and then said, «Oh, wait, let me get you a specialist,» and hailed down some other guy who asked us what we wanted and then left to go to the stockroom to get the iPad. It took him a few minutes to come back with the iPad and a shopping bag. He started to ring up the iPad when I chimed in asking if I could also get a smart cover. I was pretty surprised that he wasn’t trained to push their products. He looked a bit startled but then led us over to the smart covers, where I proceeded to pick out my pink one.
The employee had a nifty little gadget that looked like an iPhone but had a barcode scanning laser thing and a credit card swiper so he was able to swipe the credit card and send the receipt via email all in a few seconds.
Overall, it was a mediocre experience due to the flustered employees and the sauna-​like environment of the store. I can’t imagine what it would’ve been like if I had gone there not knowing exactly what I wanted to buy.

At first I thought «what a teeny tiny Apple store!» (yes I really talk like that) then realized Apple’s entire product line would fit in a mall kiosk.
So for all your Apple needs this should be a fine place. Only drawback was a know-​it-​all Apple condescending tone from an employee I overheard explaining to a customer who wondered «why should I purchase a 32GB iphone?» the answer «Games».