The Sullivan

Booked and stayed at The Sullivan for a long weekend with a large group. On Friday, a large group of people attending a wedding checked in. There was much partying with the young people but we all understood their excitement. However, after the wedding the party returned to the hotel and partied all night. Unable to sleep, I called the office after hearing them playing basketball in the hallway at 2:30 AM. I was told I was the 17^th call this evening. The desk said there wasn’t security because they leave at 11:00 PM. This went on until 4:00 AM. In the morning, I was told management was not available in spite of a long line of people making complaints. Nothing was done and nobody contacted me even though I asked for management to contact me. Our weekend was ruined because we had many activities in which we were unable to attend because of fatigue. I checked out early disgusted.

Horrible, and I mean REALLY HORRIBLE customer service!
We booked three nights here for a long-​weekend getaway around the wine festival at Bethel Woods. Our reservation was confirmed for a King room with a refrigerator (for wine-​right?). When we arrived, check-​in at the front desk seemed a bit disorganized. We went to our room, which was a King room, but no fridge. To top it off, it was directly opposite a very loud exit door. We called the front desk and were given the runaround until I insisted I speak to the manager. At that point they brought a fridge to the room, and tried to convince us the noise we were hearing would not bother us. Again I had to ask for the manager, and this time they said they would move us to a different room.
The new room was on the second floor in the back, not near an exit (good for noise) had the fridge (which was brought along from the previous room), but was much smaller than the previous room. Well, OK we took it anyway. So ended the first night.
The next day was Saturday and we went to the wine festival early after suffering through a miserable «continental» breakfast and horrible coffee provided in the hotel lobby. We decided not to bother with the «free» breakfast again after that sad experience.
When we returned Saturday evening there was no parking available (apparently there was a convention there) so we had to park on the street, carrying our wine to the room. However, the room keys would not open any of the entrance doors (or our room) and we had to go all the way back down to the front desk (with our wine) and have the keys reprogrammed.
We found that the bed had been made and fresh towels were provided but we were out of toilet paper. Back down to the front desk for a roll and to complain again.
Sunday morning we left early to go exploring, and we said hello to the cleaning people in the hall as we left. Sunday late afternoon we returned to find that once again our keys did not work. Apparently they only program them for one day at a time. Furthermore, we got back to a room that was in exactly the same as we left. The bed was not made, the towels were in a wet pile, the garbage was full, and not enough toilet paper to last the night. We called the front desk to complain. They said maybe we had the do not disturb sign on the door (we did not) and we went down to the front desk. We said we were going out for dinner and expected the room to be taken care of when we returned.
When we returned Sunday evening, there were fresh towels laying on the unmade bed, no toilet paper, wet towels still on the floor, and full trash cans. We called the front desk again, and they sent someone to the room with toilet paper. The wet towels and trash bags were left in the hallway. We were very glad to leave this place Monday morning.
While we were there, we also noticed eggshells and other dirt in the hallway upon our arrival was still there when we checked out, and there are a lot of bulbs out in the hallways. We also thought the food area in the lobby was filthy.
Please note: Light bulbs out in any commercial establishment is a clear sign they are not keeping up with maintenance. After all, if they can’t spend 30 seconds replacing a light bulb, what else are they not doing?

The staff was great and the room was very nice. Right across the street from a great restaurant with good food, and next to two other great restaurants. Fresh bagels in the morning were nice too. Internet was very fast too.

I have been traveling all over the world however never experienced such a horrible service. It started with the front desk and ended with the general manager. As many have mentioned this hotel is somewhere between a motel 6 and a want to be hotel. The lobby is very nice and modern however once you go to your room in the detachable buildings you will be reminded of your dorm days at best. We booked the room directly with the hotel and paid over $ 220 for one night after being told that it’s the last room available due to a wedding that was going on. Once we got there we learned that there was no wedding and the prices online were less than $ 150. The front desk and subsequently the general manager refused to adjust the price on day of arrival by pretty much telling me to F off. Is that a way to treat your guest? Also, the breakfast was embarrassing. The station is so small and can’t fit more than two people. The fruit was spoiled (I attached a picture) and the mini fridge did not have anything in it. If you call yourself a hotel act like one. Save yourself the aggravation and stay somewhere else and as to the manager, he need to work at a motel 6 at best.

The hotel overbooked without telling us until we showed up to the hotel. The staff was incredibly disrespectful and unhelpful.

Round one of the Rock Hill Trifecta Weekend.
Stayed at the Sullivan one night of a Hudson Valley hiking/​eating/​driving weekend. The hotel itself is located right off the highway, they have a few restaurants, a coffee/​beer bar across the street and they also have a really nice indoor pool inside a cedar building.
The bed was really comfortable, the pillows were not, the soap smelled great, the water pressure was decent, they allow dogs which is awesome and there are just enough channels on the TV.
Great experience!

What a great hotel in this small lil town. Stayed here for my cousins wedding. They didn’t have their wedding here but it was the closest hotel to their home where the wedding was held. So all the wedding guests pretty much took over the hotel.
The hotel’s décor was very nice and I loved their free breakfast in the morning. Great coffee machine, a variety of milk: nonfat, whole, soy. Waffles, yogurt, a variety of cereals, bagels, donuts. Everything you could want! Checked out the gym and pool. Had the gym to myself one morning and their equipment was very new and they have everything you need for a full workout.
What really made this place stand out for us was they had promised a crib for my 10 month old niece but said they had ran out because the hotel was fully booked. They said they would go to Wal Mart to buy one for her. We went to the rehearsal dinner and by the time we got back it was set up and ready to go. The only thing I didn’t like was the walls were very thin in our room. I could hear the entire conversation of the older couple next door. Kept asking her husband what she should wear! Lol
Overall this hotel was fantastic and highly recommend if you end up in this area.

We have been coming to this area for many years now and have finally found a great and affordable hotel. The service was amazing and had a great meal at Crust. The free breakfast was a great added bonus as well. We attended a wedding here and it was one of the nicest affairs we have been too! Highly recommend The Sullivan!

While on a roadtrip up to Rock Hill to cheer on a friend running a race, I discovered this lovely hotel as before it was the starting line. We arrived at night when most of the runners had retired for the evening to prepare for the next day and were greeted by warm and friendly staff and the 411 that right next door the restaurant was open for business so we could still eat. Before we headed out that morning from NYC I was certain this «Rock Hill» must be located in the middle of nowhere, the boonies if you will, but was pleasantly surprised by an ultra modern, sleek hotel with all the amenities and the most comfortable beds. Even though we arrived at night the place was hopping with an air of glamour, though the «hopping» was due to a combination Bar/​Bat Mitzvah in their main hall and the «glamour» stemmed from the fashionable gowns of the party guests who I learned came from as far as Florida for the shindig. But back to the hotel– great night’s sleep, great wifi, and in the morning, a complimentary breakfast in the lobby which included my fave, a Make-​Your-​Own Waffle station. While getting some air outside we met this chill guy who gave off a very New York City vibe, maybe Brooklyn or Long Island, I thought. Then we were joined by this bubbly blonde and after chatting for a while learned they were from the city too and funny enough, the chill guy was the owner. The first card keys for our room had to be replaced otherwise I would have given 5 stars. Really nice place and people.

WOW! What they have done to this place is AMAZING. The décor, the staff, the rooms, the food… it’s amazing. I stayed overnight for a local function and I was floored by The Sullivan. Recently engaged and I’m definitely considering this place as a venue after visiting.