Brothers Heating and Air Conditioning

Selvin S. at Brothers Heating & Air/​Plumbing was wonderful! We had water pouring our under our kitchen cabinet. He came right away and was so professional and helpful. We would highly recommend him and use him again for all our future needs. Highly Recommend!

After striking out with two previous plumbers, Brothers was a breath of fresh air. We called at 4pm and Robert was dispatched to our house within the hour. I couldn’t believe it! He arrived with all the equipment on hand necessary for the task (most plumbers/​repair people we’ve used have had to leave to get more tools). He was very friendly and knowledgeable. He diagnosed the problem right away and was open for scheduling a return visit for a huge job within a day. We are very happy with the service provided by Brothers and we trust them more than any other plumbers we’ve encountered so far.

Robert ws prompt and friendly. He did a great job of explaining what need to be done and quickly got our repairs handled. They also put us in touch with a restoration company that helped us get the resulting damage from our water leak taken care of right away.

Awesome, fast service! Mike was super friendly! He and his partner finished the job in no time!
I’d recommend this company to anyone looking for reliable, fast service!
Thanks guys!

I purchased a Mitisubishi split system from Brothers and it has been a BIG disappointment. I called the company last week because I had no heat again. The tech left and in a few days, I discovered that my building still had no heat. I called Brothers back and was asked did the tech call me back. He did not. They then said that they needed to come back and charge a $ 300.00 fee to find the leak in the system plus whatever parts were needed. I expressed my concern over a unit that is not that old and they offered to cut the fee to $ 150.00 plus parts. It is my opinion that the system was either improperly installed or poorly manufactured. What was the value of the first service call to leave my building where the pipes could likely freeze and me have to find out days later that they wanted more money for something that should have been done the first call?

Brothers out again today to do my maintenance check up, Elliot again is a great technician, takes all the time you need to address any questions or concerns. Always pleased with their service

After 15 years I felt it was time to replace the 3 toilets that have served me and others so well. Taft F. as his business card states, clearly to distinguish him apart with such a common name, was my friendly plumber on site. Arriving promptly for our initial consultation, Taft F. not only made me feel comfortable with his plumbing abilities and knowledge of toilet hardware, but he also knows a good beer, and that my friends, is indeed a skill to admire. Taft F. was in. Returning as promised the very next morning with shiny new porcelain, I soon had 3 replacement toilets of outstanding quality, installed perfectly, without mess or fuss. Good stuff!
Other than throwing me off my morning schedule for a few days, I quickly and comfortably put the new hardware through its paces. Top notch job by Taft F. No leaks, perfect flow, all around satisfaction by all users to date.
I would highly recommend Taft F. and Brothers Heating and Air for any plumbing needs. Every time I get comfortable on any one of my three Kohler Cimarron 1.6g comfort height thrones I think of Taft F. and all my worries seem to float away…

I had a terrible experience with a furnace maintenance visit. There was a problem that the technician diagnosed and was supposed to fix my problem. This cost $ 500. An hour after the technician left, the problem persisted and they suggested another $ 700 repair. We looked into the cost of a new furnace, and Brothers kindly offered to deduct the $ 500 repair cost towards the cost of a new furnace. Unfortunately, after getting bids from other vendors in the area, their (even after the $ 500 discount) cost for a similar high-​quality furnace was over $ 1000 more than another contractor. I would not recommend Brothers to anyone.

I had a better review on this company-​then the cold hit! I originally asked Jesse why my heater was not blowing hard during the service in September or October. He told me it was fine at the time. Fast forward to the cold spell three weeks ago and my downstairs heater was not keeping up! It was 20 degrees outside and the best my heater could do was 65 degrees inside with very little (but some) heat blowing out. I called Brother air and their responding mechanic checked this and that and then said the motor was bad-​$ 1200 plus! At first we said go ahead but it would be two to three more days before the motor came in. The next morning I called Adjustable services (that is a dealer for my brand of heater). They came out immediately. Their mechanic reported that the motor on my unit was turning backwards! That was the reason for the low air flow. After pointing that out he did some troubleshooting. I still needed a new motor (for a different reason) but it was $ 366 total. They had the motor on hand and it was installed that day. I called Brother air and cancelled their order and told them about my experience. Never again!

The only reason these people get 2 stars and not 1 is because they got my new unit installed quickly. Too bad now they have been paid, they don’t want to come work on the faulty unit they sold me.
This thing is «7 months old» in terms of install. It switched from winter to summer without a hitch. Now trying to switch back to heat… I got nothing. I called to get a repair person sent out to be told because it’s raining, they can’t come out for another 2 days?! I was told that if it stops raining they may come out earlier. Guess what, it stopped raining. You think I got a call? On top of that I’m told that if I get their maintenance plan, I’ll get priority status. So I guess this is how they roll. Sell you crap and then when it breaks down 6 – 9 months down the line try to sell you even more crap to keep the piece of crap they originally sold you up and running. I called back to see why they can’t come out in the rain to fix it and am told it’s bad for the unit… well if it’s bad for the unit, why did they install it in the snow? Maybe this is the problem? Now that these people have my money, and this service visit nets them zero payout, I guess they aren’t all that interested in working with me anymore. I won’t be referring them any longer.

Calvin M did a great job installing kitchen faucet. Same day appt and very prompt. Would hire to do the job again.

I’ve been using Brothers for 15 years, and am always happy with their service. During my most recent service, Elliot provided excellent service. He was thorough, friendly, and clear in his explanations.

Horrible Experience. I called Brothers out to my Business to get the Air Conditioning up and running. I already knew the Unit had Blown the Transformer, as I had purchased a New one, Installed it, and it Blew the New Transformer right away. So the «Brothers Team» checked the Transformer, and confirmed «Yep, the Transformer is Blown». I know that the Transformer is $ 21.00, and is attached with 2 screws and Four Push Style Electrical Connectors. Install Time is no Longer than 3 Minutes, as I had just done it the day before. So they tell me that they need to Replace the Transformer, then go from there. Sounds Good to Me… Except the Price to Replace the Transformer is $ 496.00!!! I attempted to explain the Parts Costs and Labor to them, but nope, $ 496.00 to replace a $ 21.00 Part in just minutes. Paid them there $ 79.00 «Fee» and showed them the Door. What an «Attempted Rip Off»!!!

Brian was fantastic. Our air went out and he stayed late to make sure the job was done right. He was very knowledgeable and friendly. We are very pleased!

I am a very satisfied customer of Brothers Heating & Air. Phil Xiong responded to a service call the evening before a holiday weekend. He was professional, kept me informed and was able to resolve our air conditioning issue in less than an hour. With a long weekend of 80+ degree temperatures, it was great to have the air back on! I would not hesitate to use Brothers again or recommend them to family and friends.

Just fired them after 7+ years. Left them a message at 9:16 in the morning and they never called me back. Had to call them after 4 in the afternoon. Waited the next day from 12pm until 5pm and the repairman never showed up. They said they called me, but I was home all afternoon and if I missed the call there should have been a message left, There wasn’t! I asked to talk to one of the owners and was basically told that won’t happen. I guess you get big enough not to care!

We purchased 2 units from brothers in the past three years, had them maintained every six months. Tech came out yesterday told us it would cost 1400 dollars to repair our less than 2 year old a/​c unit. Called spoke to a mgr price dropped to 700 dollars. Had MTb come out for a second opinion. Fixed a/​c no charge said no leak found. They cleaned the coils which looked as though they were never cleaned, should have been a part of maintenance. Called and left 2 messages for brothers gm. No call back. Will never use them again and would like my 114 back that I paid for «maintenance»

After being ripped off by a local company I decided it might be smart to go big, go with a company that is doing commercials on TV, like Brothers. I was scared, because I thought the local companies NOT ON TV would be less money and friendly. BOY WAS I WRONG. All I have ever gotten was ripped off. When I called Brothers, Daniel Stewart and Marvin came out here.
They spent an hour and a half, until midnight just discussing, searching, planning and evaluating what to do and then speaking with me about the nightmare. They calmly explained everything to me and then we went for it at 12:30 am. I had a whole inn filled with guests and Marvin found the problem right away, whereas the local company previously (whom I paid hundreds to) had not fixed the problem, BUT CHARGED ME ANYWAY.
Thank you Brothers!
Word on the street is that plumbers dream of working for Brothers and at times, wait up to ten years to get hired.

For the past ten years we have used Brothers and they were fantastic. Now not so much, they sold the company to ARS and it is like night and day. Just wasted day as I had an appointment scheduled between 12 – 1, at 1:15 I call and then after being on hold for 15 minutes I was told the tech was running late and that he should be calling me in about 45 minutes or so and that afternoon appointments can’t be really be pinned down. I will never use them again, what is the point of asking me for every number I have if they can’t use it to let me know they are running late

Just had my annual furnace inspection and tune-​up. My technician was Raverton H. He did an excellent job. Was efficient and thorough, especially while conducting the plumbing inspection. I felt comfortable that my furnace was given a solid inspection. Sometimes you have an AC or furnace inspection done and you wonder if you got your
money’s worth. With Raverton I feel that I did. I have been a Brother’s customer for over eight years and see no reason to change.