1st Choice Plumbing

I called this company over a week ago, because my main line was backing up. I spoke to a woman that said that they were booked up for that day, but she could have someone come out the next day between 4pm and 6pm. She told me she would call me back, but no one ever called back or showed up. I ended up just calling roto-​rooter the next day, and they came out within 30 minutes.

We bought an older home and soon found out we needed to replace our sewage system. Called all plumbers in the Rock Hill phone book, but only 3 returned my call. Two came out and gave estimates and one gave an estimate over the phone. Thomas with 1^st Choice gave me the best estimate and my neighbor gave 1^st Choice a good recommendation. My yard has old established azaleas and Thomas worked hard to place my new system around existing plants and trees.
Thomas’ coordination with the city was outstanding, plus he seemed to have a great working relationship with the city employees. Thomas was able to get the city to agree with him as to where the sewerage tie-​in needed to be so as little damage as possible would be done to my landscaping. My neighbor, an engineer by trade, said he watched the men from 1^st Choice work and he commented that they did an outstanding job. No payment was due until all work was completed including reseeding my yard. I
highly recommended Thomas and 1^st Choice.

Can I give this company a –1 star for professionalism?
I call on a Thurs morning to ask for an appointment. The owner answers his phone — I can barely hear him; he’s driving down the road. He says he can come, but not today. That’s fine, I say. It’s not urgent, but I do need a plumber at my home to look at my water filter system. He passes the phone to one of his workers who takes my name, address, number and gives me an 8 – 10 appointment for Friday morning.
At 11:15 on Friday, after nobody showed up & nobody called, I call them back. It went like this:
Him: 1^st Choice Plumbing, this is Thomas.
Me: Hi, My name is Kendra S, I had an 8 – 10 appointment for this morning, and nobody showed up or called, so I’d like to cancel.
Him: Oh. Sorry about that. Thank you. [he hangs up.]
Really?! Are you KIDDING ME!??
1^st Choice Plumbing, you’ve officially become my LAST CHOICE.