Vogel’s Collision

I had a great experience with Vogel’s! Took a little bit of time for them to order the parts they needed for my vehicle, but they were very transparent about the timeline. Once I dropped my car off, they stuck to what they had told me and the car was ready exactly when I expected it to me. There was no hassle with anything along the way.
The door of my car that was repaired looks as good as new! You would never know that there had been a big ol’ crack in the side. They also washed the car, vacuumed the inside, and dusted it. It looks fantastic! I feel like I have a brand new car and I so appreciate all the extra work they put into it.
Warning: when you walk in, the folks there might not seem terribly organized or friendly. They don’t have a real waiting room, just a chair next to each desk so you can sit down and talk to someone. Makes it a little awkward, but the work they do is great, so disregard the awkwardness!

I went here on a whim since it was so close to where I was living at the time. It has been my go-​to since. For all. 5… accidents… Fair prices, fast service & willing to work with you.

I believe I have only been treated worse by a business owner on one other occasion in my life. We took our car in for service & told it should be ready on Wednesday. We called on Wed. a.m. and were told it would be ready «anytime after 3pm». We arrived at 3:15, paid, and then STOOD in the «waiting room» for 45 minutes until the car was really ready. During that time, none of the three men sitting there poking at their computers offered us a chair, offered us coffee, or made eye contact. None said they were sorry for the delay.
When we inspected the car, we noticed scratches on the driver’s door that were not there when we took it in to Vogel’s. When we pointed these out, the owner very rudely said, repeatedly, «I don’t scratch cars!». I felt quite intimidated and bullied. I pointed out that I was not happy with the service and that I was the customer. He countered, «I am the owner!».
Eventually, he had a man take the car away to buff out the scratches. 45 minutes later, the car came back. About half of the scratches were buffed out; we pointed that out and the man admitted that he hadn’t see them all, even though they were all on the lower quarter of the driver’s door. The «owner» was very brusque, kept walking away from us while we were talking to him. At that point, we noticed a tear in the rear bumper that was not there when we took the car in. Again the owner denied any responsibility. After an hour and 45 minutes there, we simply left, realizing that we didn’t trust that we would get any satisfaction.

I took my Crosstek here for a new side view mirror and tail light with a recent incident with a mile marker and lots of snow. The side view mirror needed to be painted too, work was quick and price was reasonable. I would recommend them to anyone.
Thank you!

I grew up near Winton and Blossom and we had a repair or two done at Vogel’s in the 1970s and ‘80s. This shop has been around since 1948. They do towing, painting, body work and glass replacement — mainly paid by insurance companies — like most collision shops. What really distinguishes Vogel’s is their honesty. My 86-​year-​old mother just returned to Rochester after living in Florida for nearly 30 years. She pulled into Vogel’s and asked for an estimate to get her 16-​year-​old car ready for the harsh Rochester winter. The guys at Vogel’s told her not to invest a lot of money in her car and told her they’d do a few spot paint fixes for her whenever she drove by. They also pushed a piece of loose moulding back into place. Mom was happy that the «experts» had deemed her car winter-​worthy and Vogel’s fought back the urge to pocket hundreds of dollars in unnecessary sanding, puttying and painting. I really appreciate the ethics and friendly service.