Village Cleaners

After 3 years of service I had my first issue with this business. Before leaving for Mexico, I had left clothes for them to clean so I could pick them up upon returning back home. When I arrived back home, and came to pick up my clothes, I found that some of my shirts were still wrinkled, or hadn’t been clean. My first assumption was that they had hired a new employee, so instead of making a huge deal out of the matter, I asked to speak to the owner and question him as to why this might have happened. I explained to him that I had been coming here for years and I had never had an issue before. He assured me that this issue would be taken care of, and that I had nothing to worry about. Once I got back to my house, I decided to look through my other clothes to see if any of the others were unsatisfactory. I found a couple shirts that were not clean, and some that were also wrinkled. Yet again, I spoke to the owner and expressed my concern, to which his reply was, «If you aren’t happy with the service, then go somewhere else». Needless to say, I was taken by surprise with his answer, and truly baffled that this business owner would treat a loyal customer of 3 years, with such rude and disrespectful behavior. I believe that it is safe to say, I will no longer be bringing my business to them after this incident.

My parents have used this cleaner for years and now I use it! Outstanding service and always a smile on the worker’s faces. Never had any issues with cleaning or any alterations done at the shop! I would totally recommend this business to anyone in the Rochester area.

I do all my dry cleaning here and have never had a problem. The owners are very friendly, the turnaround is quick and the price is reasonable. Highly recommended!