U-Haul Moving & Storage of Rochester

USELESS NATIONAL ONLINE RESERVATION SYSTEM. Just turned in a truck today. Great customer service with personable employees. Equipment better than expected. Locally a great experience, BUT… reserving my truck online was USELESS. I reserved my truck in April. This is is June 4. I called the national U-​Haul number 2 days ahead to confirm my reservation & was told they had my reservation #, but no truck available. They said the online reservation system just considers my «preferences»! I was transfered to «traffic» & they found a lesser vehicle & asked if I wanted it or not. I got people coming to help move! I have no choice! I was told that if it makes me feel any better, they’re giving me this lesser truck for my original quote since the rates went up $ 17 since I made my reservation in April! I still have 2 truck loads to move! I can’t coordinate people & resources for a move only to be told by U-​Haul that they don’t have a truck for me when I come to pick it up. I’ll try a Penske rental truck next time. I heard from my son that they actually take reservations at Penske.

This Uhaul location itself was fine and the staff was friendly and helpful. I apologize for using the business site to review the movers but Uhaul did book the moving help for me so here goes.
THIS REVIEW IS FOR — JAMES DO IT ALL — DO NOT USE THESE PEOPLE
This business was recommended and booked through Uhaul Partners Moving Services. I would not recommend them to anyone for loading services. Crew members showed up Monday morning 6÷23÷14 reeking of alcohol. One of the crew members used the toilet in our home without asking and left a substantial «odor» throughout the house. I was still in the process of packing so was unable to supervise them the entire time but when I found boxes labeled fragile close to the bottom of the items being loaded, I had to request they be moved to the top. When they said they were finished, I found they left some items upstairs, in the living room and garage stating that they «didn’t fit». I had to request they open the Ubox and put them in. When we got to our destination and unpacked the Uboxes I found several items (including table legs) broken and several boxes crushed. Clearly this guy hires drunks that care more about getting paid than doing a good job taking care of other peoples personal belongings.

Terrible experience there today. No customer service what so ever. Ignored all 5 of the people in line. Equipment was great, no complaints.

I’ve used this U-​Haul center a couple times. Staff is friendly and equipment is up to par. Prices are in line with other U-​Haul centers in the area.

This place is located off Civic Center Drive and can be accessed by entering the drive way of the adjacent bar. They have many trucks and usually a few vans too. The pricing is in line with other locations and depending on what your needs are they may be a great deal. The store has the pads and straps too, boxes, foam and any other packing /​loading supplies you may need.
If you’re gonna move (like for example in June /​July?) consider using this U-​Haul.