Sterling Optical

So I went to Sterling Optical to look for a new frame/​lenses and am SO glad I went! Friendly staff, very patient and honest on which frame/​shape and colors looks best on you. I know where to go from now on whenever I need new glasses or anything else!

I finally decided to go ahead and get an eye exam after going 6 years without one. I found them on Unilocal,and was encouraged by the high reviews. I was a little hesitant because this location is listed as «pricey» by Unilocal guidelines. I found that not to be the case — as they have many affordable packages for people like me that do not have insurance coverage for eyewear. I called to ask a few questions which were all answered very professionally by a young woman and I was surprised that I was able to make an appointment on the same day I called. When I arrived at Sterling (Greece Ridge location) it was quite busy, but the lady at the counter quickly had me set up and I was seeing the optometrist within 10 minutes of my appointment time which is really all you can ask. The optometrist was very thorough and knowledgeable and really took the time to describe what was going on with my eyes — he even went as far as posting examples and going through various tests that made it easy to understand. A young woman then checked me out who was extremely friendly and professional (unfortunately I did not get a name). You really cannot go wrong at this location, do not be put off by the «pricey» indicators — just call like I did and ask about packages available for those without insurance, they really will cater to your individual needs. Thanks again Sterling Optical!

Always friendly service and great advice on frames. I have brought myself and all my children here for glasses and contacts for the past 15 plus years and still drive out of my way to go that specific location.

Fantastic customer service. the staff is always happy to help… they make my daughter feel so special. they make sure you understand your insurance benefits and are getting the best deal.

Friendly staff. Asked if I was able to purchase a pair of trial contacts to hold me over until my order of contacts came in the mail. Charged $ 30 for a pair when an entire box for one eye is $ 33 on 1800 contacts. I was desperate enough since on my last pair, the left eye ripped. Only switched to sterling optical when I switched jobs and empire vision did not accept my new insurance. I have asked empire vision plenty of times in my years to purchase a pair of trials to hold me over, they have always given them to me for free as a courtesy. Little gestures goes a long ways. I’m sure it is a policy to charge $ 30. Just poor customer service on the company’s part.

I LOVE THIS PLACE! I have been going to this specific Sterling Optical location for more than five years and there is one solid reason that I have chosen to stay at this establishment, their warranty! They have the best warranty that I have ever bought or heard of and over the years I have purposefully taken advantage of this warranty. Depending on the cost of your glasses your warranty is about $ 35.00. The warranty is good for up to two years. During the first year, they will completely replace any broken frames or scratched glasses and if they don’t still sell that same exact glasses then you can chose a new pair that is equal in price, and if it is more you just pay the difference. During the second year, the same offer applies except you have to pay 50% of the overall price to replace them. I have literally used this warranty on four different glasses over the years and have never had an issue with them honoring the agreement; I even bought three pairs of glasses from them last year and had them delivered to me while I lived in California. I am now back and have just used this warranty with these same pairs that I bought last year. Finally, the staffs there are nice and I like the environment; although, now that I think about it, I have never seen any male staff working there except the optometrist.