South Street Auto Care

Guys at South street auto are very honest and polite. It’s a family owned garage which has been servicing Rochester area for almost 30 years now. They are very polite and accommodate you on last minute calls, If necessary. They explain the issues with your vehicle very clearly and don’t over charge you. They also offer free loan car, when they are working on your car. I am really glad that I am able to find a reliable local mechanic whom I can trust. These guys are good example, why we should encourage local businesses.

Very honest and reliable people! My front end was making a humming noise and was worried the bearings were going and they isolated the problem to simply my tires. They even offer a free loaner car in the mean time. This is my second visit here and I will only be coming here for service for my Jeep in the future.

Took my truck here right after getting it back from the tow yard after getting rear-​ended. I didn’t have an appointment but asked if they could just make sure it was safe to drive. Kirk came out and checked it out and fixed my brake light on the spot. He is so kind and not interested in upselling just to make more money when it’s not something you really need. I am so thankful to have found an honest mechanic! I will not take my vehicle anywhere else. Highly highly recommended.

Great experience — even from the initial phone call… these guys are top-​notch: explained everything (even captured live videos using a scope), recommended necessary vs. unneeded work, and picked up/​dropped off both my baby and myself. Thank you for an exceptional customer experience!

My (manual) Cobalt was having strange jerking issues for about a year and a half before I took it in here. I had tried numerous fixes found online, advice from mechanic friends, and even took it into two shops that «couldn’t replicate the issue.» I was about to start a new job that I needed reliable transportation for and I was incredibly frustrated. I finally decided to try one more shop before the dealer and I’m glad I did. I walked in midday and we had a short chat before they told me that they had an idea and they would get back to me that evening. I was skeptical but they kept their promise. I got a call that night with the results of the diagnostic testing and a breakdown of everything that would need to be fixed. The next day, I got a call saying my car was done and I could come pick it up. My car was in and out in less than 24 hours, which really made me feel dumb I had waited so long to take it in here but SO GLAD I took it where I did.
Because I am a student, I was worried about the cost. When they called for me to pick up my car they mentioned they didn’t end up needing to fix something they thought they would (software update), so the cost went down significantly. I thought this was very honorable of them, they could’ve easily charged me for it and I wouldn’t have ever known. I thought the pricing was very fair; obviously it’s cheaper to do it yourself but honestly the kind of work I needed done was completely worth paying for labor. I wanted quality work for a fair price, and I certainly got it. As long as I am in the Metro area, I will be coming here for all my car issues.

It seems the name has been changed to North Hill Autocare, but still has the same excellent service. I appreciate how well they communicate with you about your car and how efficient and knowledgable they are.

Every time I come in the North Hill staff is professional, courteous, and willing to educate me about my car and what I need to do to maintain it. I have been to other mechanics in the past and what separates North Hill is its organization and its ability to service my car quickly. I cannot recommend this place enough.

My family has been going to North Hill for over 20 years. Robert is fantastic although now he only works there three days a week. Very trustworthy, always honest!

Kirk, Joel, and the rest of the team there were awesome when my wife and I were in the process of buying a used minivan. We took it in for an inspection, and they did a really thorough job checking everything out and advised us that it was a great purchase, and some things that needed to be done on it eventually. We bought the van and brought it back in for a brake job, and to get another thing fixed they had initially recommended, and when Joel called to give us a quote on the brake job, he mentioned the other thing (something with the flex pip) really didn’t need to be fixed right away if we didn’t want to, that is was just a cosmetic issue. I thought that was really respectable as other repair shops would’ve led me to believe it had to be fixed just to get the extra money out of me. These guys were just super friendly and honest throughout the whole process and my wife and I couldn’t be more thankful and appreciative. Another thing worthy of noting is that when my wife went in to pick up the van from the inspection, there was another guy in there who was a previous customer who brought in bagels for the whole crew there to show his appreciation for whatever it was they did for him. Also, when I went in to drop the van off for the brake job, in the waiting room was an elderly lady who was waiting to hear the word on an issue with her car’s wheels (or something). The repair tech came out, and knelt down on her level and just really nicely explained what the problem was, and offered to fix it for free. She seemed so appreciative and was like «well I guess I’ll just have to bake you all more cookies then!». That stuff really says a lot about the people you are trusting to be honest with you about the repairs on your vehicle. I can’t recommend this place more highly. Kirk also owns another location in Livonia called Kirk’s Auto Care, and from what I’ve read in the reviews of that location and heard from friends is that the experience is the same as North Hill. just super friendly and honest.

Have had my car here several times and the experience has been great. They take great care of you and are willing to take the extra step to make sure you are satisfied.