S & S Limousine

A majority of our wedding guests were from out of state so we felt it was important to provide wedding day transportation to help create an overall great and stress-​free experience. The transportation for our wedding guests was extremely straight forward for S&S: two back to back trips, picking up at two hotels and drop off at ceremony/​reception site. Unfortunately that request was too complicated to understand as guests at a secondary hotel, 0.3 miles away from the primary hotel, were forgotten about but the S&S Limo shuttle driver. It should be noted that the day before the wedding I had an extremely detailed conversation with S&S triple checking that it was understood that there were TWO hotels that guests needed to be picked up. The information was not relayed at all as our guests were left waiting for a shuttle that wasn’t coming. If it had not been for one of our guests who noticed her friend staying at the other hotel was not on the shuttle and instructing him to go back our guests surely would have missed the ceremony. As a result the ceremony was delayed 15 minutes because of the lack of effective communication exhibited by S&S limo.
Additionally, when S&S Limo’s customer service representatives were made aware of the huge lapse in communication after the wedding there was no offer of an apology and no offer of a partial refund for services that were clearly detailed in the contract. I was only told «the onboard GPS shows the driver went to both hotels.» An extremely poor excuse and poor customer service. Needless to say my wife and me will not be giving S&S any recommendation for business as even multiple follow up calls weeks, days and 24 hours before could not prevent the lack of communication between the office and the drivers.

My friends and I used S&S for a wine tour yesterday and were very impressed with their service. The driver arrived 15 minutes early so we were able to get an early start. We had booked a 6-​passenger SUV, but apparently another customer had cancelled so S&S sent us a 10-​passenger limo instead, at no extra charge! The driver was extremely friendly, courteous, and professional. And he had no trouble at all with finding the wineries on our list. If/​when I need a chauffeur service in the greater Rochester area again, I will definitely use S&S!

Went on a December wine tour from Niagara County out to the Finger Lakes. I was just a passenger, but my friends used S&S for their wedding a year and a half before and were happy, so they hired them again. I guess it was the same driver, Trey, too and he was awesome. Very friendly, knew exactly where he was going, and got us around safely on a very rainy and cold day. Honored our requests for bathroom breaks (even thinking ahead on the way back!), and just made the day enjoyable even when we had a couple mishaps of our own.
Saw the other review about seeing a limo after 3, but it could have been pre-​arranged. I know my friend had to call ahead to all the wineries in the fingers lakes area and let them know we were coming. Niagara and other areas, they will take you whenever so maybe it meant non-​booked limos?

Did not use this company but followed them into a winery. The driver obviously has no regard for business owners or their clients as he drove by the sign that says «sorry no limos after 3pm», it was 3:45pm. Do they have the same poor service for their customers? Judging by their previous reviews it appears it s the norm for his company. Thanks for ruining my experience.

Bachelorette party fun. Our driver was friendly, provided good service and a wonderful evening.

2012 wedding — terrible service. Was sent the wrong limo on our wedding day and was then lied to about the situation. Very sketchy company with terrible customer service! Save your money and go else where!

2012 Wedding — I do not recommend using this company. We had a 90+ degree day and our limo had no A/​C. The excuse for this was something to the effect of: «This is normal, we have no control over it and we claim no responsibility for it.»
Also, the driver had no familiarity with the area and got lost several times. Some of which resulted in the girls walking far too far in their heels in the heat! I’d suggest looking elsewhere.

We rented a limo SUV to take us from the B&B to dinner at Mario’s. They were excellent, on-​time, and very organized before the wedding in making sure everything was documented appropriately. Our limo driver was very professional and courteous. Only little issue was that they did not have a step stool to get into the limo — it was difficult for me (the bride) and my FI’s mom to get in. We made it but it was extremely difficult. I’m only 5’1 and in a wedding gown it quite a challenge. Make sure you request a step stool if you get the SUV!