Popeyes Chicken

The shenanigans at this Popeye’s are endless. Been here several times because let’s be honest, Popeye’s has great biscuits and the chicken is far superior to KFC. But, the service at this location is… uhm, how do I put this? HOOD!!! Once, I went to the drive thru and waited at least two minutes and no one acknowledged my presence, so I left. Another time at the drive thru the girl at the window did not give back my debit card. I had to request it. On another drive thru visit I could hear two employees having a conversation and again not noticing I was there, until I pulled off to just go inside. On another visit, I figured maybe it’s better just going inside. NOT!!! In here you will see things you wish you hadn’t. A manager who has slop all over his shirt. Girls with headscarves on like it’s bed time. Weave scratching, while preparing orders. YES, WEAVE SCRATCHING while preparing orders for the drive thru. Let’s not forget management and employees checking text messages on the their cellphones while preparing chicken… I mean what happens when you visit is always the highlight of my lunch discussion, even though I wish it weren’t. Things have got to improve or some people need to be fired. Oh, let me not forget they are out of things a a regular. I just can’t…

Restaurant is really run down. We went to walk in and a large trash can inside was blocking the door. One register so if there is a long line you are out of luck. Chicken was under the heat lamp too long so it was dryer than dry. Very disappointing. Won’t be back unless we hear somethings being done to improve.

The staff is extremely friendly and accommodating. Anthony and Kyren were fantastic. Popeyes executives look alive. This team is on top of he food chain. FYI, Wild pepper tenderloins need to be brought back. I came in to taste them and they were no longer available. Kyren gave me great suggestions as to how to make the chicken even tastier. Thank you Sir! Overall a great experience with people that felt like new friends. My children and I thank you all. Eat here, The chicken is delicious

Popeye’s Chicken is the slightly more attractive cousin of the Colonel, though the two are much the same. They have the typical quick n’ easy fried chicken that you’d expect from such an establishment, along with an assortment of ‘Louisiana’ side options which include: mashed potatoes, beans, rice, fries, corn, etc. Seafood and sandwiches are also available.
I found the service at this particular Popeye’s to be a tad slow, mostly because it was very difficult to understand what the cashier was saying half the time. Eventually I was able to get my order in, after much trial and error, and thankfully it was accurate! The tray my meal was served on was soaking wet, and they didn’t give me any utensils so I had to scoop out my mashed potatoes and rice w/​beans with my fingers… joy of joys.
I ordered the newly-​reinstated $ 5 Bonafide Big Box; Popeye’s answer to KFC’s $ 5 fill-​up. It’s a pretty nice deal: five bucks for two pieces of chicken, two sides, and a biscuit. Mine came with a wing and a thigh. Sadly, a wing isn’t particularly filling. I wish it came with a drumstick to go with that thigh, but it did not. The chicken was good and the coating was even better. Both sides were tasty and I gobbled them up. The red beans and rice had a little kick to it — nice. The buttermilk biscuit was good.
To summarize: the food is appetizing, no qualms there, but the service could be improved significantly at this location.

Wish I could give zero stars. Very unprofessional. I couldn’t understand the girl through the speaker system in the drive thru. When I pulled up to the window she had her head completely wrapped in a towel and was upset with me that I could not understand her through the speaker system. Very rude long waits very demanding when you’re waiting to get your food and you are paying them good money to have a service they should supply that service. No one at this establishment seems to understand what it is like to be fortunate enough to have a job. Shut it down or burn it down. I will never come back to this place.

This restaurant was disgusting it was dirty employees were rude and it was very expensive for what you got

I’m completely convinced that neither the employees at Popeys or their corporate offices care about this restaurant. It’s a shame because I love their chicken but, how do you get around the crappy employees and management who don’t care? And the chicken is great if they don’t mess your order up-​or give you poor selections. I go in there, and I spend a minimum of 35 – 40 dollars-​and every time I hope that service and every thing else will be better, but it’s just never going to happen.
If corporate doesn’t care, how’s the employees going to care? I’ve had it with this restaurant and giving them chances. When I crave chicken, I’m going to make it myself and I tell you, it will be superb and worth doing the dog damn dishes afterwards!

I love Popeyes food. Getting it is the issue at this restaurant. There is never anyone ready to take your order at the counter, so after waiting 5 minutes just to order, there’s another 10 minute wait to receive your meal, as for whatever reason, this chicken joint never has any chicken ready to be served. It’s obvious the place us understaffed. Also, if paying with a credit card, I’m signing a receipt for a $ 10 order. Really? Who makes you sign anymore for transactions under $ 50? I love the food, but the place needs to get itself together as far as customer service is concerned.

Consistently out of promotional items. Outdated signage for discontinued offers. Condiments are under lock and key behind counter. Remember to ask or you won’t get. Dining room is never clean.

I love Popeyes, best fast food chicken anywhere. However my last visit here was not pleasant. They got my order wrong three times! Not sure how you do that in one visit. The cook and manager were arguing, the front end clerk was mad no one was helping him and was complaining loudly. The food was good, but the service was beyond terrible.

Slow service and the employees have a lot to be desired for service. Food is the only reason I come back

I’ve stopped here a few times. The food is never good, but it’s been passable a couple times. But, as has been written here by others, the staff are pretty useless. They don’t want to be here, and it shows.
I can’t believe this place is still in business with a staff and management like they have. Rude, or indifferent, and always seem to be talking about partying and drinking after work when I’m waiting for food.

Waiting for 20 minutes for two pieces of fried chicken! That’s your expectation for their best efficiency.

Ok. Do not go for a fast bite. You will be upset. I think they make everything to order. Slowly. I am not sure. Been here 3 times on the way out of town. Each time I think I am an idiot. I forgot it takes so long. Then the chicken comes and it is good. I mean very good. If you have been to one of these restaurants in the south (confederate land) you will have an idea. Up north this chain is usually sad. All pre made cold chicken. Try it, but put in a big family order, not a sandwich. Then wait. And wait… and then forget that you waited as you bite into fresh fried chicken. Oh. It is like the chicken nazi. Think must be only one person in that building I have never stepped into. And he is not a people person. Or is shy. Or a serial killer. I do not care. The chicken. Yes! I will be back to wait in that sad parking lot wringing my hands while my kids grow increasingly loud, if only to be rewarded by real southern fried chicken. Ok. Maybe it took 20 minutes. I do not remember or care. I hope they keep cooking fresh and slow.

Popeyes… the food that’s so bad it’s, well, bad. An (extremely) guilty pleasure from time to time. We like the *idea* of ordering food from Popeyes. it’s just that we *never* actually finish anything we order from here. Every box of chicken is a box of greasy fail.
And yet, when all else fails, we’ll fall prey again.

It really is astonishing how consistently terrible this one location is. I’ve never seen anything like it. I wouldn’t normally feel good about posting so negative online, but since I’m waiting 20 minutes in my car for my food beyond the 2^nd window, I figured why not?
First, I pull up to the order speaker and hear nothing. I wait a minute, still nothing. I back up, then forward again to trip the bell again. Still nothing. 3 minutes pass. I call the store to make sure they are open. 12 rings… «Hello». I ask, what time do you close?” «Ten», is the response, followed by a click. It is only 8 PM.
I then say, «Hello?» Into the speaker, and a voice returns, «Yes?» I say, «Someone is there?»
«Yes», he says, «Sorry about that.»
(20 second pause) «Can I take your order?»
After I paid at the first window I was instantly told to pull ahead of the second window and my order would be brought right out. The same gentleman, comes out to my car only seconds later and notifies me my order will take 10 minutes. «Do you want to wait?», he asks. As if, after paying, I have any other choice. I tell him, «Sure, no problem.»
I am still here, 20 minutes later, waiting as I type this long winded story, only to demonstrate just how long I have been sitting here.
…6 minutes later
My order comes sans hot sauce and butter that I asked for. I catch it before he’s too far away; he promptly brings it to me and is very apologetic.
I’m sure the food will be good and at least I can be sure it will be freshly cooked and hot.
I got home only to notice they had forgot the 6 biscuits…
Without exaggeration, this level of service has been given to me 10 out of the last 10 times in the past 18 months.
Get with it Penfield Popeyes! Your food is good enough for us to put up with this, but have some respect for how your loyal customers feel about your staff every single time they come to you.

I like Popeyes as a whole, but this location is always out of Chicken. How does that happen? You have one thing on the menu, CHICKEN! McDonald’s doesn’t run out of burgers. Running out of chicken is unacceptable and they have done so the last 4 times I went.

OK, so yes, I knew better before stopping in here, but I was hungry and happened to be passing by, and I was too lazy to cook, so I decided to give it a try. ANyway, the cajun rice is actually kind of good, so what the hell, right?
I walk in, I am first in line to order, with a couple of people waiting on their orders. Cool. So, I stood at the register… and waited… and waited… and watched the employees attempt to fill orders in such a chaotic, disorderly way that it would have been funny if I was just observing and not depending on these people to actually get me my food. Finally I get the chance to order, from the most despondent, melencholy person I have ever interacted with. It wouldn’t surprise me if this guy ate a bullet later that night, which, coincidentally, I would end up considering doing myself before I left this God forsaken place. So, I placed my order. They don’t have the cajun rice anymore, though it is still on the board. Super. So, I ordered, paid, and waited… and waited… and waited. Ten minutes later, the same two people who were waiting when I walked in were still waiting. Just great. That is when two of the four employees ended their shifts and left. No replacements in sight. It just keeps getting better. The fry cook looked happy enough to keep doing his task, but the guy who took my order was left to man the front end himself. Let me tell you, the terms «sense of urgency», «step up the pace», «show a little effort», or even «move just slightly faster than an extra on The Walking Dead» are terms this guy needs to become familiar with. Absolutely brutal. All the while, he looks at the line and says things like «there are gonna be some really unhappy people here soon». Why yes, yes there are… because you are moving like we are in a freakin’ time warp. Finally, he looks at the line and says «It’s gonna be a while before I can get to you, so if you might want to go someplace else» Seriously? Mind you, these people had ALREADY been waiting 15 minutes. No apologies from the guy the whole time. Look, dude, I’m sorry that you are a middle aged white dude that fate, in it’s never ending cruelty, has cursed to work in a Popeye’s for all eternity. But don’t take that out on every customer who walks through the door. We just want some freakin’ fried chicken!
So FINALLY I get my order — the whole debacle took around 30 minutes, walk to my car, look in my bag and… yep, you guessed it, he screwed up the order. I serously considered just leaving, but being the masochistic glutton for punishment I am, I ventured back into hell. He looks at me and says «missing something?». Again, no apologies offered. Just a simple «Oh, I’m sorry, let me get that for you.» goes a long way.
On top of that, the food is overly greasy, ridiculously salty, and the mashed potatoes were flavorless mush. The «spicy» chicken was a joke, barely a hint of heat at all. Ugh.
On a positive note, I ended an argument my buddy and I have been having. He insists one can choke themselves to death. Well, I tried it about 15 minutes into this debacle, unfortunately, I just passed out, and when I came to 10 minutes later, the same two people who were waiting for their food when I walked in were still waiting, and just kind of sadly looked down at me as if to say «Sorry, man, we already tried that, it doesn’t work.»