Pep Boys

I can’t thank Sean, Nick, and the rest of the awesome team here at Pepboys for their speedy, thorough, and courteous repair of the door latch on my driver dude door! I literally came to them duct taped into my car because it wouldn’t close. Less than 20 minutes later, I was safely on the road. Cheers to the local heroes here at Pepboys! #fillinginshortfilm

I shopped for tires online and found a reasonably good deal on the Pep Boys website with the ability to schedule the appointment right online. They had open appointments on Sunday — yeah!
After making the appointment I received a call back for confirmation and to go over a few things. Good service!
I arrived about 20 minutes early and found everyone running around taking care of customers. Apparently one of their service managers had quit and they were short-​handed. Either way, they still got to me before my appointment time. I was checked in in less that two minutes because I had done my shopping online. The person checking me in was the same person who had called me after I made the appointment online.
The tires were installed reasonably fast and at the advertised prices, four tires for the price of three.
This was a good experience from a service perspective. The folks onsite did a great job.
One more thing, Pep Boys corporate should pay a little more attention. Printers broken, sealing tiles dirty, and the «customer lounge» is very poor, especially considering what some of the other places in the area are doing (including free coffee, etc.) The store could use a facelift.

Called early in the day to make an appointment to have a slow leaking tire fixed. I was told they could fix it and no appointment was necessary. Came in a few hours later, I was told they could *maybe* squeeze it in for end of day (about 4 hours away). I mentioned the fact that earlier they said they could do it, they threw their hands up and told me things had changed. Shitty customer service. Would not return.

I am reading all the negative reviews and I am so shocked !
I’ve had a great experience each and every single time I have been here.
I’ve had tire issues with two cars now, they have always taken my car with no appointment and always call right away to give me price estimate.
The workers always ask detailed questions about the car prior to taking it in.
This time around I was told at a dealership that I had a valve steem leak, got here nothing detected. They tripled checked took their time to ask me when I have filed my tires, how long it usually takes for tire pressure like to come back on, very detailed very caring.
Car problems always makes me nervous but I always feel so much better knowing they will take good care of it !

I would give this a 0 if I had the option. We scheduled an appointment for 9am and were there 10 minutes early. At 9:45 we were told their 8 am appointments had gotten behind, so it would be just a little longer. At 10:45 we still hadn’t been brought in and when we talked to the manager he told us all the bays were full and there was nothing he could do, and it was going to be a while still. This is COMPLETELY unacceptable. You don’t schedule an appointment for someone and not get to them for 3 hours!!! We’d had less than impressive service with them in the past, but they were the only ones who had a next day appointment available when we needed it. Never ever ever ever will I come here again.

My daughter took her car there for state inspection they removed the sticker in the windshield and then told her she needed over $ 600 in repairs. These guys are crooks there was nothing wrong with the power steering face it was bad and the rotors or rusty but that’s all they were. Never again take your car to a place that sells parts and work on commissions

Never go there again. They are rude wont tell me which brake lights are out and or help with wipers.

Brought my car in for a flat repair, left the store with all 4 of my tires losing air. Went back, they accused me of messing with them so they wouldn’t have to take responsibility. They ultimately fixed it and I went home, but woke up the next morning with yet another flat tire. The manager was kind and made it right, but the mechanics were rude and unprofessional. Wouldn’t recommend this location.

I sheepishly went in during what was left of my lunch hour, as I had already stopped at the drycleaners and to get lunch, and asked if they could replace a headlight in 35 minutes. Nick asked if I was on my lunch hour? With my lunch in hand and I replied well what’s left of it. He took a minute or 2 to find someone who agreed to do it at that moment. I was there less than 20 minutes. I am very pleased with their service and grateful that Nick was willing to stop what he was doing and find someone to help me out. Thanks Nick!

It was terrible. My boyfriend paid 2500 dollars to fix the problem, «check engine» light was on. They promised to renew things. One moth later, the light was on again and the money was gone. I still cannot believe how this stupid thing happened. How could they charge so much without making anything better. 2500! It is the price of my Mac.

I’ve gone to Pep Boys my whole life. Most locations are decent if you drop off and let them take their time. The guys at this location are extremely rude, and lazy if you ask me. I have witnessed guys in the shop purposefully be slow to spite the guys out front. I have been ostracized for asking a question about my car, or asking why my scheduled oil change has taken over 2 hours.
Never fall into the trap of buying into the rewards or rebate programs. They are disorganized, won’t come through, and every store employee will refer you to a national phone number that «doesn’t see anything in their system».
I’m currently sitting in my dealership’s waiting room with leather couches and a hot cup of coffee. I was greeted with professionalism and promised a complete inspection by the Mazda-​trained mechanics. And guess what– same price! See ya Pep Boys.

bad services. My car’s battery is dead and I went there for a change. They kept me waiting for 2 hours and did nothing. Every time I went to the desk to check what’s going on, they said you were the next. But I was not. The lies really pissed me off. I would not recommend anyone going there.

I have never had to wait so long for an oil change. The place wasn’t even packed and the wait was ridiculous. I set up an appointment online, but that was apparently meaningless because an hour later I was told my car was up next after trying to get some answers (after two other angry customers had been told they were up next) and left.

They are definitely good guys here. They are hard working and sometimes seem a little understaffed.
Went in for a yearly inspection, oil changed, and tires rotated. I usually wait and it takes approximately an hour when you walk-​in, depending on the day. On this day I dropped my car off and ran chores, 4 hours later, the work still wasn’t done. I waited another hour at the shop and they finished. This isn’t a usual experience for me at this location for me, but it still wasn’t stellar. Just keep in mind that when you’re asking for walk-​in service, you may have to wait. Also my tire pressure light came on a week after visiting and they were supposed to be checked.
3 stars because I know you guys do better, but I may take my business to a local shop going forward.

Made an appointment online for an oil change, got there on time waited 15 minutes to be served at the counter. They told me it would be 2 HOURS!!! When we asked what the point of the appointment was the guy just shrugged. Called corporate to complain and their customer service person was rude! Insult to injury? It cost as much as my dealer. Only pro was that they sent a text message to let me know the car was ready THREE HOURS later! On top of that, they switched my paperwork with someone else’s so my invoice has some other lady’s name and address and it took them another ten minutes to find my car keys! Would only recommend these people to my worst enemy.

Let’s be honest here, folks, Pepboys is the Mcdonalds of auto «repair»… you get what you pay for. My girlfriend and I took her Jeep there for a good looking over before our road trip across the country. We told the pleasant (only reason they even get 1 star) staff at the counter that, and they said no problem. The next day, before making it 10 feet out of the parking space, the lower ball joint of the front driver side wheel snapped. You don’t need to be a mechanical expert to know that’s bad. More importantly, how can trained mechanics miss something so crucial?! I called my brother (a mechanic himself) who said if that had occurred on the highway we’d likely be dead. To make matters worse Pepboys attempted to charge us the full price to repair something they overlooked, plus the towing. Way to stand behind your work… Short of an oil change, and that might be a stretch, I’d definitely steer clear of this place. Spend the extra money and go to a dealership.

I used to go here frequently because it was conveniently within walking distance. I have never been impressed by the customer service. There is always a long wait and they have only called me to let me know my car is ready about 2 out of 10 times. Once they almost closed the shop without even calling me!
Most recently, I had my oil changed. I have a VW and they used conventional oil (not good for the car). When I took the car to another location, I discovered they never even bothered to change the filter!
Do not go to pepboys in henrietta unless you have no other choice. The specials might save you money in the short run, but the lack of customer service and service in general will cost you in the long run.

I brought my car in for an oil change. I wanted someone to look it over and see if anything could be contributing to a poor gas mileage problem I have been having. I was told I needed to make a different appointment, no big deal but slight nuisance.
The oil change was done, it took about 45 minutes. The guy at the counter was very pleasant. The next day as I went to get in my car to drive 69 miles away, I dropped my coffee by my car and when I bent down to pick it up I noticed my back tires looked low. I checked the pressure at a gas station. My rear right was at 4 pounds of pressure and the back left was at 15 pounds of pressure. I called pep boys to see if they had filled it and it went flat overnight. Apprently they don’t check tire pressure as part oil their routine oil changes. So they either A.) they noticed it and didn’t care to tell me or option B.) they didn’t notice a nearly flat rear tire and rather low second tire!
I don’t know about you all but the point for me of bringing my car in is to have someone with knowledge check it out. Letting a car drive-​out of the garage with 4 pounds of pressure in a back tire is «scary!» maybe the workers are a bit stretched too thin? Poor pep boys dudes!

So this past week I had to deal with pep boys again in CA. And it reminded me of a situation I came into with this exact location in Rochester. So here is the scenario. I need a set of tires. I pay, they install, all good. I then proceed immediately on a 2 hour highway trip home to Utica. So no real stops along the way. Just as I am getting off the highway I realize braking is really hard. Like I am pumping my brakes and its almost like they aren’t gripping anything and I hear a grinding/​crunching sound. I pull into a gas station and check if my brakes pads are still there. Yep they are there. Hmm ok, so I drive it to my house and am out of traffic’s way. I go to the driver wheel and dust off something around the lug nut … and it moves. I grabbed it with my hand and gave it a flick and it unscrewed in my hand. I tested my new found super human strength on the others and to my surprise I’m freakin superman.
I tightened the lugs and got in the car the next morning and went straight to the same Pep Boys location (2 hours drive back). I waited for customers to clear out of the service area and asked to talk to the service supervisor. I explained the situation. The response was shocking, «Sir how do you know it was us that didn’t tighten the lug nuts?» I responded, «Well because my hobby of randomly removing my wheels wasn’t that interesting so I stopped it years ago.» I was then told there was no need for sarcasm. I know its one of those things that can’t be proved so I wasn’t expecting them to shiver or anything, just meant it as a quality control issue. They told me they would work it out by giving me a free tire rotation … As if I was going to let them remove the wheels again. The insanity still makes me angry. I slammed the door and never went back.