Nothnagle Realtors

When you have the Best Web-​site, 60 plus years serving the Rochester area and the Top agents in the state and nationally too, Nothnagle is hard to beat.

There are so many issues and complaints here that would take way to long to illustrate. Dan Patterson, our realtor, from Ontario, New York, the franchise owner Frank Rubusto in Williamson, NY, Jennifer M Leonardi, Executive Vice President of Nothnagle Realty and Jennifer Clark, Customer Care and Relocation Director from Rochester, NY all need a severe case of extreme customer service training. I know this, as I work in customer service. After complaining to all of them, nothing has transpired to make it right. And its been nearly a year. The short story is that the selling deal went bad, and there was no timely communications between me and Nothnagle. I live 2350 miles away from the property. I was constantly the one to ask what was going on. I was ignored. Proper forms were not provided by Nothnagle, and escrow monies were held my Nothnagle realty for over 6 months. There was no excuse for it except sloppy, careless business. When I finally had enough, Jennifer and Karen were contacted, and a painfully detailed email with the entire scenario was provided by me. They didn’t respond either. No one seemed to care at all. Unbelievable. I really only wanted acknowledgement, and apology for this poor service, and someone who I could count on to make it right. I initially went to this business because of its reputation. What a disappointing experience that it was indeed. I would never use this company, ever. I am a very busy person, and have no time for nonsence. But my experience was so bad, I feel like I owe it to the world to let you know!

We were thoroughly unimpressed by agent Karina Ribis at Nothnagle Realtors. After contacting her about a month in advance, and working with her to provide data about our rental situation, she proceeded to show us a single luxury apartment that costs about $ 1,400 a month. How is a $ 1,400 luxury apartment a good ‘match’ for clients who are looking for a single family home, at about $ 900-​$ 1,000 a month? Frankly, if we wanted a $ 1,400 a month luxury apartment, we would have the sense to contact them on our own. We don’t need an agent to do that. The luxury apartments have leasing agents of their own.
Her excuse for her inexcusable service was that we were looking at a difficult time in a very competitive market. (This didn’t really add up for us, as we had no problem identifying 8 appropriate single family homes on our own, when she left us in the cold).
I realize Nothnagle’s business is primarily home sales. However, Karina’s failure to do right by us as clients makes us think again about using her (or Nothnagle) as an agent when we *are* going to buy, in a year or two.
Doing right by a customer today means a retained customer tomorrow. Failing a customer today means that your customers will look elsewhere tomorrow.