National Car Rental

These guys get 5 stars even with out the pick your car option. They treat me great here. The customer service is outstanding. I think the Emerald booth staff deserve a paid vacation, please do so after I pick up my car.

Absolutely excellent customer service from Nikia at the rental desk inside the airport terminal. As weather began pushing my flight’s arrival time ever closer to midnight, I called ahead to ensure I would still be able to get my car. Nikia happily told me not to worry, that she’d be there until the last flight made it in so no customer got stranded.
I met her in person once I arrived, and she was glad to take care of me even though Emerald Club members are able to go straight into the garage and get their keys from the kiosk outside. I was offered a range of cars to choose from, and I opted for a 2013 Camaro convertible, as I imagine the thunderstorms were discouraging other renters from picking it up.
Unfortunately, the car was the one downside to the entire experience at this National location. It had obviously been smoked in, and by the time I made it back to Nikia, none of the other good cars were left for customers. She made sure to annotate the rental so I did not get billed for the issue, but it still was a disappointment. All in all, though — great customer service and some good rental selections from extended-​cab pickups to sleek convertibles. I’ll be back.

I rent from National 2 – 3 times a month and have to say my experience with the National at the Rochester Airport has been miserable! First they gave me a POS midsize car after reserving a Full Size car then had only a mini van or an upgrade in which they didn’t even have available. Then my flight got cancelled so i tried to change the reservation for my car and the phone line had so much static that i couldn’t hear them. I called back and Thrifty car rental kept picking up. I then called the corporate number and got voicemail 5x in a row. I am an Emerald Member and probably not for much longer. This location is the worst!

I’ve rented from other rental companies when I’m in Rochacha (Alamo, Enterprise, etc.) but this was my first with National. I must admit, the customer service was pretty strong. The man at the counter when I checked in was nice and tried to provide me with whatever information I needed. He didn’t push me to get insurance, but he provided the options. I’m not a very frequent traveler, but I’ve traveled enough to know the score about insurance.
The Hyundai Elantra was quite nice for the size. It was just what I needed for that weekend. Bonus points for having XM radio! Returning the car was easy, as the return is in the garage across the street from the terminal. The lady at the return area was polite and efficient.
The only major gripe was that the Elantra was the only choice I had for a car. I know it’s Rochacha, but couldn’t they have had one more of the same size?

I’ve lost track of the number of times I’ve rented from this National Car rental site. I suppose that makes me a frequent enough visitor. I am a Emerald Club member, so my experiences may be a little different than other renters, but here we go.
I have had great experiences renting from this location. I have rented several different cars at different times of the year. Only twice have I had a car I was unhappy with. One was a Dodge Magnum and the other was a Chevy HHR. That isn’t the fault of the rental agency, though they do apparently have a lot of HRRs.
My best story was when I was up in Rochester in September 2010 for two weeks. I flew home over the weekend in between the weeks, and accidentally left my GPS mount in the car. Once I figured out what I had done, I got in touch with the site, but the car it was in had been rented back out. When the car was returned and they were able to check it out, they found the mount for me and held it for me to come pick up. I really appreciate them taking care of that and returning it to me.
I will be renting from here again on a future trip and have had nothing but great experiences. I definitely recommend this National Car rental site.