Mestad’s Bridal & Formal Wear

I too had a problem with the fact that the staff at Mestad’s can not take measurements and deliver. Pants of the tux 5 inches too short, coat was no where near the size needed and too small. They delivered replacement pieces the day of the wedding and after giving them specific measurements for the inseam of the pants, they were still too short. Four other men of a party of 10 had the same problem and had replacement pieces delivered the day of the wedding. After spending a significant amount of money on a tux that could not be wore all day, I called to ask for some kind of refund. It took weeks to get calls back and after 4 conversations with management about how they didn’t screw, no refund or any kind of satisfaction (all I asked for was a 10−20% discount)! If you are looking for a worry free wedding day, this is NOT the place to go!

Don’t advertise for alterations if you’re only going to alter dresses that were purchased at your store.

Went there and was disgusted by the customer service. The staff was rude and unhelpful. Only trying to make a sale even though the dress was dirty, smelly, and torn in several places. I don’t understand how and company would even want this dress on the floor. It is very disheartening to know that a family owned business runs like this. Again so disappointment with the Mestad’s company.

I spent an obscene amount of money on my dream gown. $ 5000 is rather obscene amount for a one time wear garment. But it was my dream gown and it was a conscious splurge.
Mestads urged me to order early and immediately which is exactly what I did. This included one size up and a custom bust for C/​D/​DD, for an additional $ 200. I’m only a C so I didn’t absolutely need the additional custom bust but I thought I should just to be safe.
A year after my order and months after receiving my gown I am in the alterations phase. I’ve dropped 2 sizes so the gown is a bit roomy, everywhere except for the bust. The seam on the bust does not fall under my breasts but rather goes across my chest. This is not right and my seamstress informs me that this is how the designer made the gown. I can see the original seams and she is right. Moreover my seamstress regularly alters couture, and she’s just very good.
I call Mestads to investigate whether the designer did or did not install the custom bust. And this is where the negative review comes in. I don’t think I have ever given 1 star before.
I received a lecture– a LECTURE — on even bringing up the issue with them. That their store policy is not not address things a year after the order. I find this incredibly convenient for them as a custom gown can take 6 or more months to be made, and then received.
I did not expect them to move mountains or reach through the phone and physically sew the needed alterations. All I asked was for them to check their paperwork, and perhaps call the designer to check their paperwork as well. That is all I wanted. To have received this level of resistance and lack of help is amazing.
Overall review = don’t expect assistance after they take your money. They are not concerned about making sure the product is correct, even if its a high end costly designer gown.

After calling in my measurements there was a mix up and I received the incorrect size. I was unable to fly or drive up to Rochester before the wedding. I called and spoke with Cheryl who was professional and provided a remedy.

I was having a hard time finding my bridal gown after visiting 4 or 5 shops in the Twin Cities. I went down to Rochester on a whim to visit Mestad’s and I am SO happy I did! I worked with Barbie and she was absolutely amazing, patient, honest, and so willing to work with my budget and taste. After probably a total of 3+ hours with me, we serendipitously found my gown hanging on a rack I hadn’t seen before! Barbie helped me and my mother make decisions about sizing, price, style, and fit that I hadn’t had at at shop before. The dress I chose was nothing like I had pictured because I had seen nothing like it before! But, it is absolutely stunning and I am so happy for the flexibility and availability at Mestad’s.
Since it was my first visit, I even got a discount off my gown! Each time I’ve called back to ask questions, each person I’ve talked to has been very helpful and pleasant.
If you’re in the Twin Cities, Mestad’s is worth the drive… make an appointment with Barbie… although I’m positive any of the staff would be fantastic as well.

I loved my experience at Mestads. Full service and kind from the time I started looking at wedding dresses right up until my wedding day. I bought my wedding dress here. I also chose my bridesmaids dresses from here as well as all my tuxedos. I used the tuxedo delivery service and that worked slick! I worked with Grace and Lead Seamstress Vao for my dress fittings. They were absolutely wonderful. I would recommend Mestads to anyone

My feelings about Mestads are mixed. For a certain type of bride wanting to spend $ 2000 or so on a gown, I feel that this would be an amazing place. The atmosphere and gowns are beautiful. There is great selection of over $ 1500 gowns.
I wanted to spend less than $ 1000, and I felt not quite satisfied with my appointment. I felt like I was not finding quite what I was looking for. At the time, I really thought this was because the staff was not understanding what I was communicating, but it is also possible that the styles I like have not made it to the under $ 1000 price range yet (usually takes a season or so). (I was looking for something more simple and sheethlike). I also thought the staff was frustrated with my budget, which wasn’t the best feeling.
All in all, probably a great place to shop if you are spending over $ 1000 on a gown.