Massage Envy Spa Pittsford

This is the worst run franchise I’ve EVER dealt with. The staff, although friendly, is completely incompetent. I became a member two years ago after a great massage. I signed up thinking it’d be great to use on a monthly basis. I then moved to PA and didn’t have any locations near me, but regardless, they wouldn’t cancel my membership. I had to pay an entire years worth of membership before I could cancel. And then when I did call to cancel, I was informed that I wouldn’t be able to use any of the year’s worth of massages that I had paid for upon canceling — I had used maybe 2 of the 12 massages. Since I raised hell over that, they said they’d cancel it but give me a 6 month window to gift the remaining massages to my friends to use. Then I come to find out that after the 6 months they began charging me again. When I called, they said I hadn’t ever completed a cancellation form. No one ever mentioned this before, which I explained to them. I thought I was over and done with this mess. The manager refused to rectify the situation and didn’t refund the money.
There are SO many better companies to deal with. I’ve dealt with Hand &Stone massage, for example, and they’ve been great — even about canceling.
Beware — becoming a member is not worth the time or hassle. Take your money elsewhere. Customer service is NOT a top priority for them apparently, and there are plenty of far better options out there.

Imagine for a moment the most fantastic massage you’ve ever experienced. The lighting, the table, the price, the whole package. Now imagine making that a corporation is doing it en mass. That is this.
I thought and still think that 60 dollars for an introductory ¹¹⁄₂ hour massage is a fantastic price. But they spoke so much about customization and then I got what felt like a cookie cutter massage. There’s a sheet you fill out when you get there that asks about all of the pain that you are experiencing and the reasons for your massage and they ask the desired intensity of your massage. I took the time to fill out because I figured that would come into play at some point but then the receptionist sits down and asks me literally every question that was on the sheet– maybe she could have just filled it out instead while she was asking the questions. So then I get in the room and the masseuse informs me that she only does light to medium massages, so the deep massage that I had requested several times on sheets and in booking the appointment couldn’t actually happen. Aside from that the facilities were clean and well kept but there is nothing about it that feels spa like. It’s very sparse and smells of nothing. You have to pay the ten dollars extra I guess if you want a fragrance because then it’s aromatherapy.
To the individual masseuses credit– Jaslin gave a great massage for what she could do, she focused on painful spots and I didn’t have to tell her what she needed to do she found the pain and worked it out. That being said I like a massage where when I get done and I feel like I’m melting. This was more like relief from local muscle tension. It was the first «light/​medium» massage I’ve ever had and hopefully the last.

This was a great visit! Everyone was extremely friendly and helpful. Yasmin was the one who did my massage and she was great. She listened to my problem areas and really focused on them. I left feeling relaxed and refreshed. I would definitely go back again.
I will say that if you’re looking for a spa experience this is not the place to go. The prices are reasonable compared with other spas.

I love this place. I would like to join the wellness plan soon where you get a discounted massage every month and they take the funds out of your bank account every month. It forces you to stay healthy and stress free. It’s a sweet deal.

Was a member for over a year — initially had an excellent therapist who listened to what I wanted and had full 50 or 80 minute massage times. When this therapist left I tried to find another therapist that was as good and went through several. The therapist didn’t listen to what I wanted focused on and my massage were being cut short repeatedly by at 5 minutes and once 15 mins short on a 80 min massage. That was the last straw and I dropped my membership.

I have been with them from the beginning. I am signed up at another massage envy in sc and use this one in the summer. I have never had a problem and met only extremely competent massage therapists. The front desk staff changes often as do most front door staffs. The most important element here is the quality you get! Of course this is a club! You know that going in so do not be surprised when you are asked to join. Yes or no. It is up to you !!! You are missing out if you do not have at least one massage there!

Well, this was just ok. I thought the experience was fine, and they did a good job. I liked how there was a consult in the beginning to address any particular needs and problems. The price was also fair, considering that massages in general can be quite expensive.
What wasn’t fair was that the 1 hour 30 minute massage we booked only lasted 1 hour and 10 minutes. Maybe they count the consult and the «debriefing» at the end in the time, which is completely NOT the way to do things. besides, they offer a 30 minute massage, which all things included, should only last a few minutes. This is unlikely, which is why I feel cheated. Apparently, other reviewers experienced the same thing.
The atmosphere was good enough, though they do feel like more of an «express» place than they do a «relax» place. It makes sense, considering they try to do a lot of regular repeat business. I think they focus more on a clientele who needs a massage, not just wants a massage.
Overall, it was a good experience. It’s just that they didn’t give the full-​length massage I paid for, and because of that, I am leaving this a two-​star review instead of four-​star. DO NOT cheat us on the cost or delivery of service! If they’re going to shorten the massage, they should tell you. If you’re going to pay that much for a massage of that length, you might as well go to a regular «relax» place and get one. Shear Ego down the street charges a little more, but is probably worth it since Massage Envy doesn’t do the full time.

Wow, looks like I had a very different experience than the other reviewers on here. This place was very close to getting 5 stars (definitely a solid 4.5) but the pricing ended up bringing it down a little bit.
I have a long history of back pain and have had my fair share of massages. I went to Massage Envy after returning home from a trip with not-​so-​great beds and had a lot of lower back pain from it. I chose Massage Envy after hearing an ad about their discounted prices for first-​time visitors.
I scheduled a therapeutic massage (not relaxation or deep tissue) and they were able to fit me in on the same day. The space was nice, not too hippy-​dippy, but very clean and comfortable with a comfortable massage table as well. My masseuse was excellent, able to find the trigger points in my back that were causing me problems and able to apply enough pressure to make them feel better. Immediately after the massage, I was already feeling better, and by the following day, my back pain was essentially gone. The experience was so good that I even briefly considered signing up for a membership here… but I have better things to do with $ 59 a month and in the end, I think I would return only if I was having more acute problems again.
The price that I paid was excellent, $ 39 for a 60 minute massage. They have a membership that as I said, is $ 59/​month and includes 1 massage every month with $ 39 additional massages beyond that. For non-​members, it’s $ ⁷⁹⁄₆₀ minute massage after the first visit, which is on the pricier side.
Tips: this place is worth it if you’re looking for a therapeutic massage and have actual pain that you’re treating. If you’re just looking for relaxation, I don’t think the price that you’re paying here for a return visit is worthwhile.

After a so-​so 48 minute massage, I questioned why my «60 minute’ massage was cut short. I was informed that the massage is 50 minutes with 10 minutes to undress/​dress. Nothing I read or was told earlier indicated this and I felt tricked. I’d rather pay a little bit more and get the 50 minute massage at The Del Monte – at least they are truthful about the length of time of the massage. Not coming back.

I went here because I received a gift card for Valentines day and really needed a massage. I got a deep tissue massage and felt really good during the massage but I have been in pain for days afterwards. Previous to my appointment, I had another appointment that I had to cancel due to illness and was told I would be charged a percentage if they could not fill the spot. Luckily they were able to, but I think that this policy should be somewhat altered. I work in the salon/​spa industry and I understand why such policies exist, but most places have no penalty the first time a guest cancels and then charges for the 2^nd time. Emergencies and illnesses sometimes happen last minute and you shouldn’t be punished if its not frequent. After my massage I was given water and then an associate tried to sell me a membership to the location. She wasn’t aggressive but I could tell that they push this on everyone which is kind of annoying. As a first time guest you can get a massage for $ 39 and a facial for $ 49…I wasn’t aware that you have to receive the facial on the same day as the massage to receive it for that price so now If i want to go back I will have to pay almost double… they really should have brought this to my attention when my massage was booked. The facilities were nice and the room and bed were comfortable and relaxing, I probably wouldn’t go here again because full price is expensive.