Macy’s

I haven’t been this disappointed in a store, let alone a Macy’s, in a long time. I went to the Macy’s home store, which is separated from the main store at Greece Ridge Mall. There were 3 employees working, one of which was cashing customers out. The other 2 decided it was a good idea to «go out to the car» while people were waiting in line. A few minutes later, I found a product that I wanted to purchase and started walking around the store in hopes that I would find another employee or a shorter line. I had zero luck.
The employees who went to their car were gone for about 10 minutes and when they returned, they thought it would be best to start straightening out tables instead of clearing out the line of customers. Instead of waiting in line, I just left the store without making a purchase. This is a great example of poor customer service. It is no shock that Macy’s is in jeopardy. Customer service jobs aren’t easy, but they’re not exactly rocket science either. If you see customers waiting in a long line, help your fellow employee and the customers paying your salary.

A good place to shop during sale period but wish they could keep proper merchandizing their visuals are just not appealing…

What is the best word to describe one of America’s most loved department stores? Tacky. Why would I be saying this to now one of the cultural icons of the great U.S.A? I don’t hold a personal grudge against Macy’s in any way possible yet this particular branch had me running for the exits.
It’s what you expect in a Macy’s right? WRONG! The décor has not been changed in quite some time and reflects the time period where Kaufmann’s was still in business. This isn’t really bad per se, but I would expect them to better mantain the store and at least keep it at the very most clean. The displays were worse then my closet, thrown about without any care in the world. This was probably done by the customers but how lazy are these employees? They can take some time to fix the poor displays as it only takes at the very most five minutes to show clothes.
As you can tell I have a really hard time liking this branch for its overall lack of care for the store itself while the prices and staff are actually good and a bit above average.
This doesn’t excuse the poor state of Macy’s…shape up or get shut down like what happened to the Bön-​Ton, the choice is yours.

This particular location is not as well maintained as the other Rochester area Macy’s. Maybe I was spoiled by moving to NYC and shopping at some of the earliest locations, but the poor condition of the displays here, along with the difficult to find staff, leave me disappointed. I understand that this a big store, but it just feels consistently messy and neglected. The second floor is a bit better, maybe because it gets less foot traffic, but I still think this store has a lot to improve upon.